Two dogs peek around a corner

Reservation & Pet Policy

PAY NOW 

  • Rates are non-refundable, fully pre-paid and non-transferable. 

PAY LATER 

  • Rates require a cancellation notice of 72 hours prior to date of arrival in order to avoid a penalty of one night's stay.

SPECIAL EVENT 

  • Dates require a cancellation notice of 14 days prior to date of arrival in order to avoid a penalty of two night’s stay. These include, but are not limited to, President’s Day, Boat Show, South Beach Wine & Food Festival,  Ultra Music Festival, Easter, Swim Week, Art Basel, and Christmas through New Year’s Day. 

RETREAT COLLECTION 

  • Reservations require a deposit of 1 night’s stay plus tax at the time of booking. Cancellation notice of 14 days prior to date of arrival is required in order to avoid a penalty of 100% of room rate.

PET POLICIES

  • Dogs are family too. Your pet under 25 lbs. is welcome. Have another kind of pet? Just reach out to us and we’ll do our best to accommodate you. If your room gets dirty, a cleaning fee will be added at the end of your stay.
  • Unfortunately, the county of Miami-Dade does restrict certain breeds. (Their rules, but we have to follow them.) Please let us know the breed of your pup in the booking process so that we can make sure to be in compliance.

EARLY ARRIVALS/LATE DEPARTURES

  • Book an early flight? Want to sleep in? We’ll do our very best to accommodate you -- just let us know in advance. If we can’t, we have changing rooms available to use & we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is a late departure fee of one night’s stay plus tax.

GENERAL RESERVATION INFORMATION

  • Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules.
  • Check-in after 4PM.
  • Check-out by 11AM. 
  • You must be 18+ to book a room. 
  • For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, we’ll hold $150/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges. Know there is a smoking fee of $250/room and $500/suite.

CREDIT CARDS

  • Must be presented upon check and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

RESORT ACCESS 

  • Enjoy resort access at your fingertips. The following items are included in the daily $35 resort fee, per room plus tax and applied at the time of check in:
    • Two beach chaises per room
    • One umbrella per room
    • Access to fitness center & classes
    • Bicycles
    • Complimentary  WiFi
    • Unlimited local calls
    • House car drop off service on request and based on availability within 3 miles radius
    • Complimentary access to in-room tablet loaded with over 2600 newspapers and magazines

VALET

  • Valet Service is offered for all vehicles. Up to 3 Hours $25 per vehicle | 3 hours or more $45 per vehicle