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Frequently Asked Questions

No, we do not allow smoking in rooms or on property.

Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted.

Yes, please address it to the individual, followed by our Hotel address: 2341 Collins Avenue, Miami Beach, FL 33139

We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.

The main languages spoken by staff are English, Spanish, & Creole. We have many other staff that speak different languages such as Italian, Portuguese, & French as well. 

Yes, all guest rooms and public spaces have both central air conditioning and heating.

You may contact the hotel by calling 305-604-1000


Please email our PR agency at is 1[email protected]

Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.

High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day. To further protect you and the planet, we continue to offer contactless guest services including menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.

We do not offer onsite testing but can arrange for a healthcare professional to come to the hotel.

No, proof or vaccination is not required.

No, but we encourage face masks if you are not vaccinated.

Yes, when you join Mission and tell us a little bit about yourself, we’ll keep track of your likes, dislikes, sleep patterns, wellness rituals, and more, so we can make sure your retreat is perfectly tailored to you and your loved ones, and treat you to inside offers and surprise delights. From anniversary surprises to homemade dog treats, we’ll help you feel right at home.

You can learn more about MISSION by SH here.

Sign up to join MISSION by SH by filling out this form.

Yes, 1 Hotel South Beach is LEED Silver certified.

1 Hotel South Beach sources sustainable from food & beverage vendors, zero waste kitchens, and drives energy efficiency. 

We are highly focused on efficient energy and water waste for each building. We constantly strive to better our approach to sustainability and  are always finding innovative ways to creatively engage our guests in this journey so that they might apply this thinking to their own lives.

Yes, in all guest rooms and more.

Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up.

Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of. 

Yes, the hotel aims to reduce food waste across kitchen and guest accommodations. 

No, the hotel does not participate in a toiletry donation program. 

1 Hotel South Beach is located at 2341 Collins Avenue, Miami, FL 33139.

Forms of transportation are Uber, Lyft, taxi or bus. If you are interested in arranging private transportation please email [email protected]

Miami International Airport is 9.4 miles away.

You may contact our concierge for transportation arrangement and pricing at [email protected].

Valet service is offered at $58 per vehicle. A rate of $30 for up to 3 hours per vehicle is available with venue validation (plus tax).

Price is subject to change based on high-impact dates and city-wide events.

Yes, we have charging stations located in our parking garage. 

Our fully electric Audi Q8 e-tron house car is available from 9am-9pm on a first come first serve basis and will take you within 3 miles radius.

We have complimentary bikes for hotel guests. For more information please visit valet. 

Yes, nearby you will find the Bass Museum, outdoor mall Lincoln Road, and more. Check out our Neighborhood Guide for best places to visit on the beach & and in Miami. 

Please contact the 3rd party company that you made the reservation through. We are happy to assist as well please call in house reservations at 305-604-6900 and we will be able to assist you right away. Please have your confirmation handy.

If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules.

Pay Now rates are non-refundable, fully pre-paid and non-transferrable. Pay Later rates require a cancellation notice 72 hours prior to date of arrival in order to avoid a penalty of up to two night's stay. Unless otherwise noted on confirmation, please let us know if you have to cancel 72 hours before arrival to avoid penalty. If you just don’t show up, we’ll have to charge up to two night’s stay.

For penthouses and homes, please let us know if you have to cancel 7 days before arrival to avoid penalty. If you just don’t show up, we’ll have to charge two night’s stay. Special Event dates require a cancellation notice of 14 days prior to date of arrival in order to avoid a penalty of up to two night’s stay. These include, but are not limited to, President’s Day, Boat Show, South Beach Wine & Food Festival, Ultra Music Festival, Easter, Swim Week, Art Basel, and Christmas through New Year’s Day.

Yes, we have accessible rooms available with features such as wheel chair accessible tubs and handlebars in a shower.

1 Hotel South Beach welcomes all four-legged furry travelers up to 25lbs max per room. This means that whether it is 1 pet or 2 pets, the combined max weight is 25lbs. Please note, if your room gets dirty, a $250 cleaning fee will be added at the end of your stay.

We don't have a designated area for pets, but our concierge team can assist with providing information about Miami's best dog parks. 

No, we do not have pet-free rooms.

No, we do not have pet sitting or dog walking services. However, we can have our concierge team assist with locating services nearby.

Yes, our concierge team can assist with providing store locations.

Yes, there are pet-friendly restaurants nearby, our concierge team can help with recommendations.

WiFi internet access is complimentary for hotel guests.

Yes, Anatomy is located on the 2nd floor and offers a wide range of equipment including treadmills, ellipticals, floor equipment, dumbbells, bikes and more.

Mon - Fri | 6am - 9pm
Sat & Sun | 7am - 8pm

Yes, we offer personal training and group fitness classes. Find out more here.

We have a business center on the 2nd floor, which guests can work from unless the space is being used for a private event. To request information about booking meeting room spaces, please click here

Yes, we have 4 pools at 1 Hotel South Beach.

South Pool has been temporarily closed for renovations. We apologize for any inconvenience this may cause.

Yes, Bamford Wellness Spa is located on the 2nd floor next to Anatomy. 

Daily | 10am - 6pm

Yes, Seedlings Kids Club is located on the 3rd floor. For more information , click here

No, we do not offer currency exchange.

Yes, Goodthings is located on the lobby floor near the hotel entrance.

Yes, we offer laundry & dry cleaning services.

You can reach out to our concierge team by phone at 305.604.1000 (ask for the concierge department) or directly by email - [email protected]

Yes, Habitat, 1 Beach Club, Watr, Sandbox, & Drift have a bar - You can find more information about our restaurants here

Yes, in-room dining is available 24 hours.

Yes, we offer Spoken Word every last Friday of the month. Please refer to our events page for more details.

Yes, for more information on our monthly programming please visit our calendar of events page.

Breakfast is not included in the room rate. You can view all of our offers here if you'd like to book an offer that includes breakfast.

Breakfast is served daily at Habitat from 7am - 11:30am, and Plnthouse from 8am - 11:30am. Grab & Go options are also available at Neighbors from 7am - 7pm, daily.

Yes, we offer indoor and outdoor venues. Find more information here

Yes, we offer indoor and outdoor venues. Find more information here.

Yes, we offer group rates for groups of ten or more rooms. 

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