Frequently Asked Questions
No, we do not allow smoking in rooms or on property.
Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted.
Yes, please address it to the individual, followed by our Hotel address: 2341 Collins Avenue, Miami Beach, FL 33139
The main languages spoken by staff are English, Spanish, & Creole. We have many other staff that speak different languages such as Italian, Portuguese, & French as well.
Yes, all guest rooms and public spaces have both central air conditioning and heating.
Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.
High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day. To further protect you and the planet, we continue to offer contactless guest services including menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.
We do not offer onsite testing but can arrange for a healthcare professional to come to the hotel.
No, proof or vaccination is not required.
No, but we encourage face masks if you are not vaccinated.
Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions.
1 Hotel South Beach sources sustainable from food & beverage vendors, zero waste kitchens, and drives energy efficiency.
We are highly focused on efficient energy, water and waste for each building, and are a certified Climate Neutral company. We constantly strive to better our approach to sustainability and are always finding innovative ways to creatively engage our guests in this journey so that they might apply this thinking to their own lives.
Yes, in all guest rooms and more.
Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up.
Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of.
Yes, the hotel aims to reduce food waste across kitchen and guest accommodations.
No, the hotel does not participate in a toiletry donation program.
1 Hotel South Beach is located at 2341 Collins Avenue, Miami, FL 33139.
Forms of transportation are Uber, Lyft, taxi or bus. If you are interested in arranging private transportation please email [email protected].
Miami International Airport is 9.4 miles away.
Valet Service is offered for all vehicles. Parking is $30 per vehicle up to 3 hours, if the vehicle is parked for 3 hours or more it will be $55 per vehicle (plus tax).
Yes, we have charging stations located in our parking garage.
Our fully electric Audi e-tron house car is available from 9am-9pm on a first come first serve basis and will take you within 3 miles radius.
We have complimentary bikes for hotel guests. For more information please visit valet.
Yes, nearby you will find the Bass Museum, outdoor mall Lincoln Road, and more. Check out our Neighborhood Guide for best places to visit on the beach & and in Miami.
Please contact the 3rd party company that you made the reservation through. We are happy to assist as well please call in house reservations at 305-604-6900 and we will be able to assist you right away. Please have your confirmation handy.
If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.
Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules.
Pay Now rates are non-refundable, fully pre-paid and non-transferrable. Pay Later rates require a cancellation notice 72 hours prior to date of arrival in order to avoid a penalty of up to two night's stay. Unless otherwise noted on confirmation, please let us know if you have to cancel 72 hours before arrival to avoid penalty. If you just don’t show up, we’ll have to charge up to two night’s stay.
For penthouses and homes, please let us know if you have to cancel 7 days before arrival to avoid penalty. If you just don’t show up, we’ll have to charge two night’s stay. Special Event dates require a cancellation notice of 14 days prior to date of arrival in order to avoid a penalty of up to two night’s stay. These include, but are not limited to, President’s Day, Boat Show, South Beach Wine & Food Festival, Ultra Music Festival, Easter, Swim Week, Art Basel, and Christmas through New Year’s Day.
Yes, we have accessible rooms available with features such as wheel chair accessible tubs and handlebars in a shower.
1 Hotel Central Park welcomes all four-legged furry travelers up to 40lbs max per room. This means that whether it is 1 pet or 2 pets, the combined max weight is 40lbs. Please note, if your room gets dirty, a $250 cleaning fee will be added at the end of your stay.
We don't have a designated area for pets, but we will gladly recommend Collins Park.
No, we do not have pet-free rooms.
No, we do not have pet sitting or dog walking services. However, we can have our concierge team assist with locating services nearby.
Yes, our concierge team can assist with providing store locations.
Yes, there are pet-friendly restaurants nearby, our concierge team can help with recommendations.
WiFi internet access is complimentary for hotel guests.
Yes, Anatomy is located on the 2nd floor and offers a wide range of equipment including treadmills, ellipticals, floor equipment, dumbbells, bikes and more.
Mon - Fri | 6am - 9pm
Sat & Sun | 7am - 8pm
We have a business center on the 2nd floor, which guests can work from unless the space is being used for a private event. To request information about booking meeting room spaces, please click here.
Yes, we have 4 pools at 1 Hotel South Beach.
South Pool has been temporarily closed for renovations. We apologize for any inconvenience this may cause.
Yes, Bamford Wellness Spa is located on the 2nd floor next to Anatomy.
Daily | 10am - 6pm
No, we do not offer currency exchange.
Yes, Goodthings is located on the lobby floor near the hotel entrance.
Yes, we offer laundry & dry cleaning services.
You can reach out to our concierge team by phone at 305.604.1000 (ask for the concierge department) or directly by email - [email protected]
Yes, Habitat, 1 Beach Club, Watr, Sandbox, & Drift have a bar - You can find more information about our restaurants here.
Yes, in-room dining is available 24 hours.
Yes, we offer Spoken Word every last Friday of the month. Please refer to our events page for more details.