Frequently Asked Questions

No, we do not allow smoking in rooms or on property.

Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted.

Yes, please address it to the individual, followed by our Hotel address: 2341 Collins Avenue, Miami Beach, FL 33139

We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.

English, Spanish

Yes, all guest rooms and public spaces have both central air conditioning and heating.

You may contact the hotel by calling 305-604-1000

Please email our PR agency at [email protected].

Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.

All team members undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. In addition, we request that all individuals, guests and team members alike, adhere to local guidelines in regards to masks. To further protect you and the planet, we continue to offer contactless guest services including mobile keys, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.

We do not offer onsite testing but can arrange for a healthcare professional to come to the hotel.

No, proof or vaccination is not required

No, but we encourage face masks if you are not vaccinated.

Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions.

You can learn more about MISSION by SH here.

Sign up to join MISSION by SH by filling out this form.

Yes, 1 Hotel South Beach is LEED Silver certified.

1 Hotel South Beach sources sustainable from food & beverage vendors, zero waste kitchens, and drives energy efficiency. 

We are highly focused on efficient energy, water and waste for each building, and are a certified Climate Neutral company. We constantly strive to better our approach to sustainability and  are always finding innovative ways to creatively engage our guests in this journey so that they might apply this thinking to their own lives.

Yes, in all guest rooms and more.

Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up.

Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of. 

Yes, the hotel aims to reduce food waste across kitchen and guest accommodations. 

No, the hotel does not participate in a toiletry donation program. 

1 Hotel South Beach is located at 2341 Collins Avenue, Miami, FL 33139.

Forms of transportation are Uber, taxi or bus.

Miami International Airport is 9.4 miles away.

You may contact our concierge for transportation arrangement and pricing at [email protected].

Valet Service is offered for all vehicles. Parking is $30 per vehicle up to 3 hours, if the vehicle is parked for 3 hours or more it will be $55 per vehicle (plus tax). 

Yes, we have charging stations located in our parking garage. 

Our fully electric Audi e-tron house car is available from 9am-9pm on a first come first serve basis and will take you within 3 miles radius.

We have complimentary bikes for hotel guests. For more information please visit valet. 

Yes, nearby you will find the Bass Museum, outdoor mall Lincoln Road, and more. Check out our Neighborhood Guide for best places to visit on the beach & and in Miami. 

Please contact the 3rd party company that you made the reservation through. We are happy to assist as well please call in house reservations at 305-604-6900 and we will be able to assist you right away. Please have your confirmation handy.

If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules.

Pay Now rates are non-refundable, fully pre-paid and non-transferrable. Pay Later rates require a cancellation notice 72 hours prior to date of arrival in order to avoid a penalty of up to two night's stay. Unless otherwise noted on confirmation, please let us know if you have to cancel 72 hours before arrival to avoid penalty. If you just don’t show up, we’ll have to charge up to two night’s stay.

For penthouses and homes, please let us know if you have to cancel 7 days before arrival to avoid penalty. If you just don’t show up, we’ll have to charge two night’s stay. Special Event dates require a cancellation notice of 14 days prior to date of arrival in order to avoid a penalty of up to two night’s stay. These include, but are not limited to, President’s Day, Boat Show, South Beach Wine & Food Festival, Ultra Music Festival, Easter, Swim Week, Art Basel,
and Christmas through New Year’s Day.

The amenity fee included the following: 

  • Two beach chaises per room
  • One umbrella per room
  • Mind and Movement, offering a variety of fitness and wellness experiences
  • Bicycles
  • Unlimited local calls
  • Fully electric Audi e-tron house car drop-off service (based on availability, within three-miles radius)

Check-in is at 4pm and checkout is at 11am.

Book an early flight? We’ll do our very best to accommodate you - just let us know in advance. If
we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is a late departure fee of one night’s stay plus tax.

Want to sleep in? We’ll do our very best to accommodate you - just let us know in advance. If 
we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. 
There is a late departure fee of one night’s stay plus tax.

We'll gladly stow your luggage safely and securely, until you're ready to move on.

For security purposes, please provide a valid government or state-issued photo ID at check-in.

You must be 18+ to book a room.

The early departure fee will be one night room and tax for the day you are departing.

Breakfast is only included with our breakfast package reservations.Otherwise, it can be enjoyed at Habitat restaurant or through in-room dining at an additional cost.

Credit cards must be presented upon check and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

Please contact our hotel directly at 305-604-1000 and our team will be more than happy to connect you with our accounting department.

Yes, a deposit of $250 per day will be held for incidentals and taken during check-in.

To cover incidentals, we’ll hold $250/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges. 

After the bill has been settled during checkout, it will take 5-7 business days to see the amount reflected back into your account for any unused amount.

The hotel will authorize the incidental hold of $250 per night as well as any other remaining amount for the grand total not taken from the initial deposit.

Yes, we have accessible rooms available with features such as wheel chair accessible tubs and handlebars in a shower.

Yes, skyline and ocean views are available.

Yes, we have rooms with balconies available.

Yes, we have rooms with two kings or two queens. 

Yes, we have guest rooms with a bathtub.

1 Hotel South Beach welcomes all four-legged furry travelers up to 25 lbs.

We don't have a designated area for pets, but we will gladly recommend parks in the area. 

No, we do not have pet-free rooms.

No, we do not have pet sitting or dog walking services. However, we can have our concierge team assist with locating services nearby.

Yes, our concierge team can assist with providing store locations. 

Yes, there are pet-friendly restaurants nearby, our concierge team can help with recommendations.

WiFi internet access is complimentary for hotel guests.

Yes, Anatomy is open Monday - Friday from 6am - 9pm, Saturday & Sunday from 7am - 8pm. It offers a wide range of equipment including boxing bags, treadmills, ellipticals, pilates equipment, dumbbells, bikes and more. 

Yes, we offer personal training and group fitness classes. Find out more here.

Yes, we have a business center and it is available 24 hours.

We have four pools, as well as a hot tub. The main pools are available from sunrise to sundown. The rooftop pool is available from 9 AM- Sundown.

Yes, Bamford Wellness Spa is open daily from 10 AM - 6 PM.

Unfortunately, our pools are only available to hotel guests and residents.

Yes, Seedlings is our kids club on property. Find out more here.

Yes, we have an ATM located on the first floor by the lobby.

No, we do not offer currency exchange.

Yes, you can find a little 1 Hotels to take with you at our retail store Goodthings, located on the first floor.

Yes, we offer laundry and dry cleaning services.

 Yes, the beach is just steps away from our beachfront property. Beach chairs are also available for hotel guests to reserve during their stay.

You can reach out to our concierge team by phone at 305-604-1000 (ask for the concierge department) or directly by email - [email protected]

Yes, we have our lobby bar, Drift, along with our restaurant bars. You can find more information about our restaurants Here.

Yes, in-room dining is available 24 hours a day. 

Yes, at Habitat you can find live DJ and Violinist during our brunch hours on Sundays from 12pm - 2pm. 

Yes, for more information on our monthly programming please visit our calendar of events page.

Yes, we offer indoor and outdoor venues. Find more information here

Yes, we offer indoor and outdoor venues. Find more information here.

Yes, we offer group rates for groups of ten or more rooms.