Frequently Asked Questions

General

Do you allow smoking on property? In the rooms?

No, we do not allow smoking in rooms or on property.

Do you allow photography and videography?

Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted.

Can I send a package to the hotel?

Yes, please address it to the individual, followed by our Hotel address: 2341 Collins Avenue, Miami Beach, FL 33139

Do you have a mobile app?

We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.

What languages are spoken by staff at the hotel?

English, Spanish

Does your hotel have air conditioning?

Yes, all guest rooms and public spaces have both central air conditioning and heating.

What is the best way to contact the hotel?

You may contact the hotel by calling 305-604-1000

I have a media or influencer request. Whom do I contact?

Please email our PR agency at [email protected].

Safety & Health

What are your cleaning practices and amenities?

Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.

What steps are you taking to practice safety at the hotel?

All team members undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. In addition, we request that all individuals, guests and team members alike, adhere to local guidelines in regards to masks. To further protect you and the planet, we continue to offer contactless guest services including mobile keys, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.

Is onsite COVID-19 testing available?

We do not offer onsite testing but can arrange for a healthcare professional to come to the hotel.

Is proof of vaccination required?

No, proof or vaccination is not required

Are face masks required?

No, but we encourage face masks if you are not vaccinated.

Loyalty

Do you have a loyalty program?

Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions.

Where can I learn more about MISSION by SH?

You can learn more about MISSION by SH here.

How do I join MISSION by SH?

Sign up to join MISSION by SH by filling out this form.

Sustainability

Is the hotel LEED certified?

Yes, 1 Hotel South Beach is LEED Silver

What are the hotel's sustainable practices?

Sustainable sourcing from food & beverage vendors, zero waste kitchens, driving energy
efficiency.

Does the hotel have water-efficient faucets, toilets, or showers?

Yes, in all guest rooms and more.

Does the hotel have a towel or linen refuse program?

Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up.

Does the hotel have a recycling program?

Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of. In fact, 1 Hotel Toronto is part of the pilot group of this program.

Does the hotel have a food waste reduction program?

Yes

Does the hotel have a soap or toiletry donation program?

No

Transportation/Directions

What is your address?

2341 Collins Avenue, Miami, FL 33139

How do I get to the hotel?

 

Forms of transportation are Uber, taxi or bus.

What is the closest airport?

Miami International Airport is 9.4 miles away.

How can I arrange transportation from the airport? How much will it cost?

You may contact our concierge for transportation arrangement and pricing at [email protected].

Do you have parking? How much is parking?

Valet Service is offered for all vehicles. Up to 3 hours $25 per vehicle | 3 hours or more $52 per
vehicle (plus tax)

Do you have electric car charging on-site?

Yes, we have charging stations located in our parking garage. 

Do you have a shuttle or house car? How far will it take me?

Our Audi E-tron house car is available on a first come first serve basis and will take you within 3
miles radius.

Do you have bike rentals?

We have complimentary bikes for hotel guests.

Can I walk to places nearby?

Yes, nearby you will find the Bass Museum, outdoor mall Lincoln Road, and more.

Reservations

I booked on a website other than the hotel website and need to change my reservation. How do I do this?

Please contact the 3rd party company that you made the reservation through. We are happy to assist as well please call in house reservations at 305-604-6900 and we will be able to assist you right away. Please have your confirmation handy.

Can someone else pay for my reservation? Can I pay for someone else's reservation?

If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

What is your guarantee/deposit policy?

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules.

What is your cancellation policy?

Pay Now rates are non-refundable, full pre-paid and non-transferrable.
Pay Later rates require a cancellation notice 72 hours prior to date of arrival in order to avoid a penalty of one night's stay. Unless otherwise noted on confirmation, please let us know if you have to cancel 72 hours before arrival to avoid penalty. If you just don’t show up, we’ll have to charge one night’s stay.

For penthouses and homes, please let us know if you have to cancel 7 days before arrival to
avoid penalty. If you just don’t show up, we’ll have to charge two night’s stay.
Special Event dates require a cancellation notice of 14 days prior to date of arrival in order to
avoid a penalty of two night’s stay. These include, but are not limited to, President’s Day, Boat
Show, South Beach Wine & Food Festival, Ultra Music Festival, Easter, Swim Week, Art Basel,
and Christmas through New Year’s Day.

What does the [destination/resort/amenity] fee include?

Two beach chaises per room
One umbrella per room
Mind and Movement, offering a variety of fitness and wellness experiences
Bicycles
Unlimited local calls
Audi e-tron house car drop-off service (based on availability, within three-miles radius)
Digital publications via PressReader app

What are the check-in and check-out times?

Check in is at 4pm and checkout is at 11am.

Can I check-in early?

Book an early flight? We’ll do our very best to accommodate you - just let us know in advance. If
we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. 
There is a late departure fee of one night’s stay plus tax.

Can I get late check-out?

Want to sleep in? We’ll do our very best to accommodate you - just let us know in advance. If 
we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. 
There is a late departure fee of one night’s stay plus tax.

Can I store my luggage before check-in or after check-out?

We'll gladly stow your luggage safely and securely, until you're ready to move on.

Is my ID/passport required at check-in?

For security purposes, please provide a valid government or state-issued photo ID at check-in.

What is the minimum age to check into a room?

You must be 18+ to book a room.

Do you have an early departure fee?

The early departure fee will be one night room and tax for the day you are departing.

Is breakfast included?

Breakfast is included with our breakfast package reservations, otherwise breakfast is not 
included but can be enjoyed at our Habitat restaurant or through In room dining at an additional 
cost.

What forms of payment are accepted to pay for my room?

Credit Cards must be presented upon check and must be the same credit card used to make 
the reservation. If guests are booking on behalf of someone else, they must contact the hotel 
directly to arrange for third party billing.

I have questions about my hotel bill. Whom do I contact?

Please contact our hotel directly at 305-604-1000 and our accounting team will be more than happy to connect you with our accounting department.

Does the hotel require a deposit for incidentals?

Our front office team will take an incidental hold per day of $250 during check-in.

How can the incidental deposit be made?

To cover incidentals, we’ll hold $250/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges. 

When will the incidental deposit be returned to my debit or credit card?

After the bill has been settled during checkout, it will take 5-7 business days to see the amount reflected back into your account for any unused amount.

How much money does the hotel authorize on my debit or credit card at check-in?

The hotel will authorize the incidental hold of $250 per night as well as any other remaining amount for the grand total not taken from the initial deposit.

Rooms

Do you have accessible rooms?

Yes, we have accessible rooms available with features such as wheel chair accessible tubs and handlebars in a shower.

Do you have rooms with views?

Yes, skyline and ocean views are available.

Do you have rooms with a balcony or terrace?

Yes, we have rooms with balconies available.

Do you have rooms with two beds?

Yes, we have rooms with two kings or two queens. 

Do you have rooms that have a bathtub?

Yes, we have guest rooms with a bathtub.

Pets

Are pets allowed? Are there restrictions for types, breeds, or size

1 Hotel South Beach welcomes all four-legged furry travelers up to 25 lbs. 

Is there an area for pets?

We don't have a designated area for pets, but we will gladly recommend parks in the area. 

Do you have pet-free rooms for those with allergies?

No, we do not have pet-free rooms.

Do you have pet-sitting or dog-walking services?

No, we do not have pet sitting or dog walking services. However, we can have our concierge team assist with locating services nearby.

Are there pet stores nearby?

Yes, our concierge team can assist with providing store locations. 

Are there pet-friendly restaurants nearby?

Yes, there are pet-friendly restaurants nearby, our concierge team can help with recommendations. 

Amenities

How much do you charge for high-speed/wifi internet access?

WiFi internet access is complimentary for hotel guests.

Do you have a fitness center? What equipment does it offer? What are its hours?

Yes, Anatomy is open Monday - Friday I 6am-9pm, Saturday & Sunday | 7am-8pm. It offers a wide range of equipment including boxing bags, treadmills, ellipticals, pilates equipment, dumbbells, bikes and more. 

Do you offer personal training or group fitness classes?

Yes, we offer personal training and group fitness classes. Find out more here.

Do you have a business center? What are its hours?

Yes, we have a business center and it is available 24 hours.

Do you have a pool? Is it heated? What are its hours?

We have 4 pools, as well as a hot tub. The main pools are available from Sunrise to Sundown. The rooftop pool is available from 9 AM- Sundown.

Do you have a spa? What are its hours?

Yes, Bamford Wellness Spa is open daily from 10 AM - 6 PM.

Can I visit the pool if I’m not a hotel guest?

Unfortunately, our pools are only available to hotel guests and residents. 

Do you have a kids club?

Yes, Seedlings is our kids club on property. Find out more here.

Do you have an ATM?

Yes, we have an ATM located on the first floor by the lobby.

Do you offer currency exchange?

No, we do not offer currency exchange.

Do you have a gift shop?

Yes, located on the first floor is Good Things, where you can find a little 1 Hotel to take with you. 

Do you offer laundry or dry-cleaning services?

Yes, we offer laundry & dry cleaning services.

Does your hotel have beach access?

 

Yes, we are located beachfront, the beach is just steps away. 

 

Concierge

I want assistance planning my trip to 1 Hotel South Beach. How do I contact the hotel?

You can reach out to our concierge team by phone at 305-604-1000 (ask for the concierge department) or directly by email - [email protected]

Dining & Entertainment

Do you have bars?

Yes, we have our lobby bar, Drift, along with our restaurant bars. You can find more information about our restaurants Here.

Do you have in-room dining?

Yes, in-room dining is available 24 hours a day. 

Is there live music?

Yes, at Habitat, Thursdays - Saturdays starting at 7pm.

Do you have any special events?

Yes, for more information on our monthly programming please visit our calendar of events page.

Private Events, Meetings & Weddings

Do you have events and meeting spaces?

Yes, we offer indoor and outdoor venues. Find more information here

Do you have wedding venues?

Yes, we offer indoor and outdoor venues. Find more information here.

Do you offer group rates?

Yes, we offer group rates for groups of ten or more rooms.