Policies

Here’s the need-to-know information, including reservation policies, for your stay at 1 Hotel South Beach. Need to know something that’s not listed below? Just reach out!

PAY NOW 

Rates are non-refundable, fully pre-paid and non-transferable. 

PAY LATER 

Rates require a cancellation notice of 72 hours prior to date of arrival in order to avoid a penalty of one night's stay.

SPECIAL EVENT 

Dates require a cancellation notice of 14 days prior to date of arrival in order to avoid a penalty of two night’s stay. These include, but are not limited to, President’s Day, Boat Show, South Beach Wine & Food Festival,  Ultra Music Festival, Easter, Swim Week, Art Basel, and Christmas through New Year’s Day. 

RETREAT COLLECTION 

Reservations require a deposit of 1 night’s stay plus tax at the time of booking. Cancellation notice of 14 days prior to date of arrival is required in order to avoid a penalty of 100% of room rate.

PET POLICIES 

1 Hotel South Beach welcomes all four legged furry travelers up to 25 lbs. Due to our state law, pets are not allowed to lounge poolside or on the beach. 

EARLY ARRIVALS/LATE DEPARTURES

Book an early flight? Want to sleep in? We’ll do our very best to accommodate you -- just let us know in advance. If we can’t, we have changing rooms available to use & we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is a late departure fee of one night’s stay plus tax.

GENERAL RESERVATION INFORMATION

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules.

Check-in after 4PM.

Check-out by 11AM. 

You must be 18+ to book a room. 

Hotel amenities are for registered guests only.

For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, we’ll hold $200/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges. Know there is a smoking fee of $250/room and $500/suite. Max up to 4 guests per room based on room type purchased. Extra person fee $100 per night. 

CREDIT CARDS

Must be presented upon check and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

RESORT ACCESS 

Enjoy resort access at your fingertips. The following items are included in the daily $47 resort fee per room, exclusive of tax, applied at the time of check-in:
Two beach chaises per room
One umbrella per room
Mind and Movement, offering a variety of fitness and wellness experiences
Bicycles
Unlimited local calls
Audi e-tron house car drop-off service (based on availability, within three-miles radius)
Digital publications via PressReader app
Casting to in-room TV from your personal device

VALET

Valet Service is offered for all vehicles. Up to 3 Hours $25 per vehicle | 3 hours or more $52 per vehicle plus tax.

COVID-19

Our priority is and always has been the health and well-being of our guests and team members. Learn about the steps we're taking to ensure your health and safety here. In compliance with local regulations and CDC guidelines, some amenities and services may be limited or unavailable during your stay. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in.