Reservation & Pet Policy
Pay Later Rates: Pay Later Reservations require a 1 night deposit. 72 hours notice is required for any cancellations on Pay Later Rates. 72 hours notice required on Suite room categories. 7 days notice required on reservations for the Presidential Suite and the Retreat Collection.
Unless you have booked a Pay Now Rate, or unless otherwise noted on confirmation, please let us know 72 hours before arrival if you have to cancel in order to avoid a penalty of one night's stay plus tax. If you simply don't show up, we will charge one night's stay plus tax to the credit card one file. Above noted Specialty Suites require 72 hours cancellation notice to avoid penalty. Retreat Collection and Presidential Suite require 7 days cancellation notice to avoid penalty.
Special Events and holiday bookings require 14 day notice for cancellation to avoid penalty.
Dogs are family too. Your pet under 40 lbs. is welcome. Have another kind of pet? Just reach out to us and we’ll do our best to accommodate you. If your room gets dirty, a $100 cleaning fee will be added at the end of your stay.
Unfortunately, the county of Miami-Dade does restrict certain breeds. (Their rules, but we have to follow them.) Please let us know the breed of your pup in the booking process so that we can make sure to be in compliance.
EARLY ARRIVALS/LATE DEPARTURES
Book an early flight? Want to sleep in? We’ll do our very best to accommodate you -- just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is a late departure fee of one night’s stay plus tax.
GENERAL RESERVATION INFORMATION
Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules.
Check-in after 4PM.
Check-out by 11AM.
You must be 18+ to book a room.
For security purposes, please provide a valid government or state-issued photo ID at check-in. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, we’ll hold $150/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges. Know there is a smoking fee of $250.00/room and $500/suite.
Enjoy resort access at your fingertips. The following items are included in the daily $40 resort fee, per room plus tax and applied at the time of check in:
- Beach chaises
- Unlimited local calls
- Beach activities including beach paddle tennis, frisbee, boogie boards, skim boards, soccer balls and footballs
- Access to in-room tablet loaded with over 2600 newspapers and magazines
- Tesla drop off service on request and based on availability (Inside of a 3 mile radius of the hotel)
Valet Service is offered for all vehicles. Up to 3 Hours $25 per vehicle | 3 hours or more $45 per vehicle