Reservation & Pet Policy
Pay Now rates are non-refundable, fully pre-paid and non-transferable.
Pay Later rates require a cancellation notice of 72 hours prior to date of arrival in order to avoid a penalty of one night's stay plus tax.
Special Event dates require a cancellation notice of 14 days prior to date of arrival in order to avoid a penalty of two night’s stay plus tax. These include, but are not limited to, President’s Day, Boat Show, South Beach Wine & Food Festival, Ultra Music Festival, Easter, Swim Week, Art Basel, Christmas and New Year’s.
Retreat Collection reservations require a deposit of 1 night’s stay plus tax at the time of booking. Cancellation notice of 14 days prior to date of arrival is required in order to avoid a penalty of 100% of room rate and tax.
Dogs are family too. Your pet under 25 lbs. is welcome. Have another kind of pet? Just reach out to us and we’ll do our best to accommodate you. If your room gets dirty, a $100 cleaning fee will be added at the end of your stay.
Unfortunately, the county of Miami-Dade does restrict certain breeds. (Their rules, but we have to follow them.) Please let us know the breed of your pup in the booking process so that we can make sure to be in compliance.
EARLY ARRIVALS/LATE DEPARTURES
Book an early flight? Want to sleep in? We’ll do our very best to accommodate you -- just let us know in advance. If we can’t, we have changing rooms available to use & we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is a late departure fee of one night’s stay plus tax.
GENERAL RESERVATION INFORMATION
Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules.
Check-in after 4PM.
Check-out by 11AM.
You must be 18+ to book a room.
For security purposes, please provide a valid government or state-issued photo ID at check-in. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, we’ll hold $150/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges. Know there is a smoking fee of $250.00/room and $500/suite.
Enjoy resort access at your fingertips. The following items are included in the daily $40 resort fee, per room plus tax and applied at the time of check in:
- Beach chaises
- Unlimited local calls
- Beach activities including beach paddle tennis, frisbee, boogie boards, skim boards, soccer balls and footballs
- Access to in-room tablet loaded with over 2600 newspapers and magazines
- Tesla drop off service on request and based on availability (Inside of a 3 mile radius of the hotel)
Valet Service is offered for all vehicles. Up to 3 Hours $25 per vehicle | 3 hours or more $45 per vehicle