Policies

Here’s the need-to-know information, including reservation policies, for your stay at 1 Hotel Hanalei Bay. Need to know something that’s not listed below? Just reach out!

CANCELLATION / NO SHOW

Pay Now rates are fully pre-paid and non-refundable.
Pay Later rates must be cancelled 14 days prior to arrival, by 12pm hotel time, to avoid a penalty of two nights’ stay plus tax.
There are particular dates throughout the year for which guarantee and cancellation policies may vary.
If you simply don't show up, we'll charge two nights’ stay plus tax to the credit card on file.

GUARANTEE & DEPOSIT

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. A deposit of two nights’ stay plus tax will be taken 30 days prior to arrival. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, we’ll hold $200 per night on your credit card. You must be 18+ to book a room.

EARLY ARRIVAL / LATE DEPARTURE

Check-in time is 4pm and check-out time is 12pm. Book an early flight? Want to sleep in? We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is an early departure fee of one night’s stay plus tax. There is a late checkout fee of half night’s rate plus tax after 12pm or full night’s rate plus tax after 4pm.

TAXES & FEES

Standard Kauaʻi taxes and tourism assessments are applied to all reservations.

A daily $55 resort fee per room, exclusive of tax, is applied at the time of check-in and includes:

1 Hotel Hanalei Bay is committed to supporting our community through programs and experiences designed to immerse our guests in the vibrant culture of Hawaii and to protect our precious natural resources. Our programs create opportunities for local artisans, farmers, fishermen, conservationists, cultural and wellness practitioners to connect with and enrich the lives of our guests. To preserve the natural landscape and support a thriving local community we dedicate a portion of our fees to reinvest in conservation efforts and local businesses.

Access to extensive resort programming offering over 50 weekly activities including: 
-Mind & Movement Wellness Classes
-Outdoor Pursuits Adventures and Excursions
-Hawaiian Cultural Experiences
-Artist in Residence Sessions
-Mālama Kauaʻi Sustainability and Conservation Initiatives
-Seedlings Kids Club
-Taste Series

Lei greeting upon arrival
Welcome refreshment
Daily fresh fruit from Lobby Farmstand
Nightly turndown service
Casting to in-room TV from your personal device
In-room coffee and tea
Access to 24-hour The Field House by Anatomy Fitness Center 
Daily use of house bicycles
Audi eTron house car service in local area
Discounted green fees and preferred tee times at Princeville Makai Golf Club
 

PETS

Your pet is welcome here! Just add them to your reservation when you book online or reach out to us to let us know they'll be joining you. A $100 nightly fee will be added at the end of your stay. We understand that sometimes pets can act like animals (and wreck things). If that happens, there may be additional costs for the repair of any damages or additional cleaning requirements. Please familiarize yourself with the house rules.

PARKING

Valet service is offered for all vehicles of overnight guests as part of our resort charge. Day guests joining us for restaurant and spa visits will receive parking validation with minimum purchase. 

SMOKING

1 Hotel Hanalei Bay is a smoke-free property. Smoking is prohibited in guestrooms or suites will incur a cleaning fee of up to $500 per guestroom or $1,000 per suite.

COVID-19

Our priority is and always has been the health and well-being of our guests and team members. Learn about the steps we're taking to ensure your health and safety here. In compliance with local regulations and CDC guidelines, some amenities and services may be limited or unavailable during your stay. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in.