Frequently Asked Questions
We are a non-smoking property; designated smoking areas are listed on the property map.
Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted and may be arranged with your event manager. Our concierge is able to assist in arranging photography sessions to capture vacation memories.
Yes, please address it to the individual, followed by our Hotel address: 5520 Ka Haku Road, Princeville, HI 96722.
Yes, we do! Our web app will debut in the spring of 2023.
Our team members are fluent in English. We have members of our team fluent in Chinese, Filipino, French, Italian, Japanese, Korean, and Spanish.
Yes, all guest rooms and public spaces have central air conditioning.
You may contact the hotel by calling 833-623-2111 or by web submission on our website here.
Our property sanitizes using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.
Hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. We request all individuals, guests and team members alike, adhere to local guidelines. To further protect you and the planet, we continue to offer contactless guest services including mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.
We do not offer onsite testing but can assist scheduling nearby appointments for testing.
No, proof of vaccination is not required at this time.
No, as per government guidelines, we do not require face masks on property.
Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions.
Yes, 1 Hotel Hanalei Bay will be LEED Certified
Yes, we have water-efficient faucets, toilets and showers in all of our guest rooms.
Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up.
Yes, we do! Some of our food waste will go to local farmers for pig feed. Food waste and compostable food ware will all go to Heart & Soul Organics to be processed back into soil amendments, which we can use in our rooftop garden and landscaping. Donatable food will go to a local food pantry to give to those in need.
No, we do not. We use refillable soap and toiletries, which we believe to be a more sustainable practice than single-use bath products.
5520 Ka Haku Road, Princeville, HI 96722
We are located at the end of Ka Haku Road.
There are limited transportation options available on Kauaʻi. Most visitors rent a car for the duration of their stay. Taxis and private car transportation services are available and require advance reservations. Should you need assistance booking your transportation, please contact our guest experience team. Uber is available but very limited on the island. We highly recommend renting a car while visiting Kaua’i. You can find more information on how to get around the island here.
Lihue Airport - 29 miles away
Princeville Airport – 4 miles away
Valet parking is offered for all vehicles. Parking is complimentary for registered hotel guests during their stay.
Yes, we have charging stations located onsite.
Our fully electric Audi e-tron fleet is available from 9am-9pm on a first come first serve basis and will take you within 3 miles radius.
Yes, we have complimentary bikes for hotel guests. For more information please visit valet.
Yes, a variety of beaches are within walking distance, Princeville Makai Golf and Tennis club are approximately 1 mile distance from the hotel and Princeville Shopping Center is approximately 2 miles from the hotel.
It is best to contact the third-party company that you made the reservation through. We are happy to assist as well, please contact reservations at 833-623-2111 with your confirmation number.
Yes. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing. We just require that a credit card authorization form be filled out prior to check-out, or the card be physically presented with an ID.
Our standard deposit policy requires a 2-night non-refundable deposit at 14 days prior to arrival. Our “Pay Now” rates required a full advance deposit of the entire stay including taxes that is non-refundable and non-changeable.
Our standard cancellation policy is 14 days prior to arrival, except for Pay Now rates which are non-cancellable.
We’re the only luxury resort on Kaua’i without resort fees (or parking fees for guests), and you’ll enjoy plenty of special experiences throughout your stay at no extra cost, like nature adventures, Mind & Movement wellness classes, cultural activities, access to fully-electric Audi e-trons to explore your incredible surroundings, and much more. Of course, beyond the many included offerings, our team will gladly curate unique island experiences for you.
Check in is at 4pm and check out is at 12pm.
Book an early flight? We’ll do our best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to check in. To guarantee an early check-in, a fee is required that varies depending on how early. If you arrive early and we have availability, we will check you in at no additional cost.
Want to sleep in? We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is a late departure fee of half your nightly rate to stay in the room until 5pm. Any later than 5pm requires the purchase of an additional night.
We will gladly stow your luggage safely and securely.
For security purposes, please provide a valid government or state-issued photo ID at check-in.
You must be 21+ to book a room.
The early departure fee will be one night room and tax for the day you are departing. The full stay is forfeited for Pay Now rates.
Breakfast is not included unless otherwise stated in a package reservation. Breakfast may be enjoyed at 1 Kitchen, Neighbors, The Juice Bar or through In Room Dining at an additional cost.
Credit cards must be presented upon check-in and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing. At check-out, we can accept cash in full.
Please contact our hotel directly at 833-623-2111 or [email protected] and our team will be more than happy to connect you with our accounting department.
Our front office team will take a minimum incidental hold of $200 per day on a credit or debit card during check-in. If daily spending exceeds this $200, then the hold will increase.
To cover incidentals, we’ll hold $200/day on your credit card, and we’ll authorize additional funds as needed based on your additional incidental charges.
After the bill has been settled during checkout, it will take 5-10 business days to see the amount reflected back into your account for any unused amount.
The hotel will authorize the incidental hold of $200 per night as well as any other remaining amount for the grand total not taken from the initial deposit.
Yes, we have ADA rooms available with features such as wheelchair accessible tubs, lowered vanity, handlebars in the shower and around the toilet.
Yes, we have a connecting Ocean View King and Ocean View Two Queen, a connecting Ocean View One Bedroom Suite and Ocean View Two Queen, and a connecting Puʻu Poa Ocean Loft Suite and Ocean View King.
Yes, unless the Not Now rock is placed outside the door.
Yes, we have ocean and mountain views available.
Select rooms include an outdoor terrace feature. All of our rooms enjoy expansive windows that open fully to invite in fresh air and tropical trade winds.
Yes, we have rooms with two queens.
Yes, our suites include deep soaking bathtubs.
We are happy to accommodate an allergy-free room upon request – just let us know in advance.
Yes, through Chromecast.
Yes, we have our Goodthings minibar which features a selection of locally curated snacks and beverages.
We can deliver ice to your room.
Yes, we offer personal safes in every room, and they are large enough to accommodate a laptop.
Yes, Wi-Fi internet access is complimentary for registered hotel guests.
Please place a request through our guest services and concierge team who would be happy to assist with providing a rollaway bed or crib, based on availability.
Wi-Fi internet access is complimentary for registered hotel guests.
Yes, The Field House by Anatomy is open 24 hours with a guest key. It offers a wide range of equipment including boxing bags, treadmills, ellipticals, pilates equipment, dumbbells, bikes and more.
While we do not have a business center, guests can access our spacious lounge any time of day. To request information about booking meeting room spaces, please click here.
We have three heated pools, as well as three hot tubs. These are available 24 hours a day.
Yes, Bamford Wellness Spa is open daily from 9am to 7pm.
Unfortunately, our pools are only available to registered hotel guests.
Hawaiʻi's currency is the U.S. dollar. We do not offer currency exchange, but our concierge team can assist with locating a close location.
Yes, you can find a little 1 Hotels to take with you at our retail store Goodthings, located near the lobby. We also have retail items available at Bamford Wellness Spa.
Yes, we offer laundry and dry-cleaning services.
Yes, our hotel is located oceanfront at Puʻu Poa Beach. Beach chairs are also available for hotel guests to reserve during their stay.
We have an all-terrain beach wheelchair available for guests with limited mobility to get them to desired locations on the beach or to cabanas. We offer clear walkways, doors and paths with level or ramped access, accessible guest rooms and meeting space with assistive listening devices. Additional accessibility features include:
Accessible Restaurants, Bars & Amenities
Accessible Seating Options Dispersed Throughout
Accessible Restrooms with Family Restrooms, Ambulatory and Accessible Toilet Stalls
Accessible Heights & Reach Range for Accessible Accessories, Operable Devices & Uses
We don't have a designated area specifically for pets, but we will gladly recommend walking them on the Princeville walking path, various hikes or taking them for a visit to the Kaua’i North Shore Dog Park.
No, we do not have pet-free rooms however, we can deep clean the room in preparation to accommodate those with allergies to pets.
Yes, our Concierge team is happy to assist with arrangements.
No, however, we have our local grocery store that sells some pet supplies. Our concierge team can assist with providing pet store locations on the island.
Yes, there are pet-friendly restaurants nearby, our concierge team can help with recommendations.
Yes, we recommend the Kaua’i North Shore Dog Park.
Yes. Please contact our front office or concierge team.
Yes. We have seven distinctive dining outlets and bars, plus fresh takes on poolside and in-room dining. Our three restaurants are 1 Kitchen, Welina Terrace and The Sandbox. And don't miss 1 Hotels' signature Lobby Farmstand.
Yes we do. Buffet and a la carte options are offered from 7am to 11am at 1 Kitchen. The buffet is $47 and includes house drip coffee and juice. We also offer In Room Dining 24 hours daily that may be ordered by phone or app.
Yes, we have Welina Terrace Bar, an upscale lounge environment with live music nightly, as well as two poolside options, Kai Mai’kai Bar and The Sandbox Bar.
Yes. Refuel on your own schedule with seasonal, locally fresh items delivered to your door. Available 24 hours a day.
Yes. Welina Terrace offers live music nightly by rotating local artists.
Yes. We will offer special events throughout the year. For more information about upcoming events and activities, visit our Event Calendar here.
We have multiple indoor and outdoor event spaces designed as inspiring settings to host meetings, corporate events, and social events. Find more information here.
We have several romantic and picturesque indoor and outdoor locations to host wedding ceremonies, cocktail hours, and dinner receptions. Find more information here.
Please submit an event inquiry in the Gather section of our website or reach the sales team directly at [email protected]
Yes, we can offer reduced room rates for groups with a contracted room block of ten or more rooms.