Policies

CANCELLATION / NO SHOW

Pay Now rates are non-refundable and fully pre-paid. You will not receive a refund on these rates, even with two days’ notice or more of cancellation.
Pay Later rates require a one-night deposit for specialty suites and specialty accommodations. For any cancellations on Pay Later rates for standard guestrooms, notice by 12pm two days before arrival is required to avoid a fee of one night’s rate plus tax. Three days’ notice is required for suites including Studio Suite, Loft Suite, One Bedroom Suite, and Panoramic One Bedroom Suite. Seven days’ notice is required for specialty accommodations, including Connecting/Neighboring Rooms, Hills House Suite, and Canyon House Suite. If you simply don't show up, we’ll charge one night's stay plus tax to the credit card on file.

GUARANTEE, DEPOSIT & PAYMENT

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, we’ll hold $150 per night on your credit card. Cash payment is not accepted.

EARLY ARRIVAL / LATE DEPARTURE

Check-in time is 4pm and check-out time is 12pm. Book an early flight? Want to sleep in? We’ll do our very best to accommodate you—just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is an early departure fee of one night’s stay plus tax.

TAXES & FEES

Standard City of West Hollywood taxes and tourism assessments are applied to all reservations.

A daily $29 destination fee per room, exclusive of tax, is applied at the time of check-in and includes:
Audi e-tron house car service
Mind and Movement, offering a variety of fitness and wellness experiences
In-room Nespresso coffee
Digital publications via PressReader app
Casting to in-room TV from your personal device

PETS

Your pet is welcome here! Just add them to your reservation when you book online or reach out to us to let us know they'll be joining you. We understand that sometimes pets can act like animals (and wreck things). If that happens, there may be additional costs for the repair of any damages or additional cleaning requirements. Please familiarize yourself with the house rules.

PARKING

Valet service is offered for all vehicles at $55 per day for hotel guests, with in-and-out privileges.

SMOKING

1 Hotel West Hollywood is a smoke-free property. Smoking in guestrooms or suites will incur a fee of $750 per guestroom or $1,000 per suite. Additional deep cleaning may incur a $500 cleaning fee.

COVID-19

Our priority is and always has been the health and well-being of our guests and team members. Learn about the steps we're taking to ensure your health and safety here. In compliance with local regulations and CDC guidelines, some amenities and services may be limited or unavailable during your stay. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in.