Frequently Asked Questions General Where is West Hollywood? Geographically speaking, West Hollywood is a city located in Los Angeles County, bordered by the cities of Beverly Hills and Los Angeles. But really, we consider West Hollywood to be the cultural heart of California. Known as “The Creative City,” WeHo officially incorporated in 1984 and has a population of approximately 35,000. The WeHo area encompasses the legendary Sunset Strip, the West Hollywood Design District, and famed streets like Sunset Boulevard, Melrose Avenue, and Santa Monica Boulevard. Can you walk around West Hollywood? Absolutely. In fact, West Hollywood is known as “Walkable WeHo” and since 2011, it’s been rated the most walkable city in California. Download the city’s guidebook, WeHo to Go, for information on maps, bike routes and lanes, recommended walks, Zipcar stations, rapid transit options, and much more. How far will the Audi e-tron house car take me? We’re happy to offer our Audi e-tron house car service for rides within a three-mile radius of the hotel. The house car is available on a first-come basis from 9am to 9pm daily. To explore destinations beyond this radius, we invite you to reserve the all-electric Audi e-tron for a test-drive for up to two hours once during your stay. To learn more, click here. Can you visit West Hollywood without a car? Definitely! Check out the WeHo to Go guidebook and WeHo Without Wheels for more information on how to get around West Hollywood and the surrounding Los Angeles area via train, bus, and bike. How far is it from West Hollywood to Venice Beach? It’s approximately 10 miles from West Hollywood to Venice Beach. Depending on traffic, you’re looking at about $18-$25 (each way) for Uber or Lyft. Where is West Hollywood Park? West Hollywood Park is located at 647 N. San Vicente Boulevard, just over a mile southwest of 1 Hotel West Hollywood. It offers everything from basketball and tennis courts to a children’s play area and a public pool, and it hosts athletic, community, and cultural outreach events throughout the year. Is 1 Hotel West Hollywood near The Abbey? Yes! Our West Hollywood hotel is only a mile northwest of the world-famous gay bar, The Abbey Food & Bar. It’s hard to believe that The Abbey initially started out as a small coffee shop back in 1991. Over the years, it’s expanded substantially to a 16,000-square-foot venue featuring four bars and a full menu until 2AM. Today, The Abbey is regarded as one of the best gay bars in the world and one of the most popular nightlife destinations in Los Angeles. Where is West Hollywood's Just Food For Dogs? We get asked this question a lot, since 1 Hotel West Hollywood is very much a pet-friendly hotel. (Dog owners and pets alike especially love the fluffy dog beds we provide.) But if you want to amp your doggy diet, Just Food for Dogs offers freshly prepared meals from human-grade ingredient, nutritionally balanced for your pet's needs! They’ll deliver directly to your hotel room, or you can visit the West Hollywood Kitchen location at 7870 Santa Monica Boulevard—and watch your dog’s food being made at the only open kitchens in the pet-food industry. *Minimum $50 purchase for free delivery. How safe is West Hollywood? West Hollywood is a fantastic—and safe—place to explore. The city is a high-energy melting pot of progressive people and artistic spirits, and is widely regarded as California’s creative center of culture, design, and entertainment. It’s worth mentioning, though, that West Hollywood is quite popular with tourists, who can occasionally be unsuspecting. So, practice common sense, as you would in any major city, and make sure to keep things locked and possessions secure. What is the West Hollywood Forecast? Generally, the weather in West Hollywood varies slightly from season to season, but remains mild and temperate year-round. Average Temperatures: Fall (September to November): 55–75°F (15–25°C) Winter (December to February): 40–70°F (5–20°C) Spring (March to May): 50–75°F (10–25°C) Summer (June to August): 55–90°F (15–35°C) Spring, summer, and fall are usually warm and dry, while rain occasionally makes an appearance in winter, peaking in February. Here’s the most up-to-date West Hollywood forecast. What are some things to do in West Hollywood? From art openings to improv shows, there’s always something new happening in WeHo. The Visit West Hollywood website is a great resource for upcoming West Hollywood events. What's in West Hollywood? This question should probably be, “What’s NOT in West Hollywood?” because everything you could possibly imagine can be found in WeHo. To start with, the West Hollywood restaurant and bar scene is fantastic—especially along the Sunset Strip, which runs 1.6 miles along Sunset Boulevard from Crescent Heights Boulevard to Sierra Drive. It’s home to excellent boutiques and restaurants, as well as famous concert clubs like The Roxy, The Viper Room (which is now open for happy hour, 4pm-7pm), and Whiskey A Go-Go, and comedy hotspots The Comedy Store and Laugh Factory. With WeHo being such a hotbed of creativity, there are dozens of local art galleries. Moran Bondaroff and Hamilton-Selway Fine Art are just two of the stand-outs. There are also the shops of Melrose Avenue, and the West Hollywood Design District, where “over 250 global merchants and creative leaders have chosen the walkable radius of Melrose Avenue, Beverly Boulevard, and Robertson Boulevard as their West Coast home.” Local nearby attractions include the iconic TCL Chinese Theatre for the latest movie premieres, The Hollywood Bowl for the best in concerts, the Los Angeles County Museum of Art, the La Brea Tar Pits & Museum, the Getty Center, and the world’s most famous sidewalk: the Hollywood Walk of Fame. Just a few miles east of West Hollywood is Runyon Canyon, where you can hike the Hollywood Hills and get killer views of Los Angeles. And if you want to hit the famed LA beaches, Malibu, Santa Monica, Venice, Manhattan Beach, Hermosa Beach, and Redondo Beach are all within 20 miles. And of course, every October 31st, there’s the West Hollywood Halloween Carnaval—one of the biggest Halloween celebration in the world. This annual public event takes place on Santa Monica Boulevard between North Doheny Drive and La Cienega Boulevard, and features multiple entertainment stages, live music, bar specials, and some of the best people-watching you’ll ever experience. Can I travel to West Hollywood, California? Yes, see the latest vaccine requirements here. Safety & Health What are your cleaning practices and amenities? Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials. What steps are you taking to practice safety at the hotel? All team members undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. In addition, we request that all individuals, guests and team members alike, adhere to local guidelines in regards to masks. To further protect you and the planet, we continue to offer contactless guest services including mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store. Is onsite COVID-19 testing available? We do not offer onsite testing but can arrange for a healthcare professional to come to the hotel. Is proof of vaccination required? Proof of vaccination is required to dine inside our F&B venues. Are face masks required? All guests will be required to wear a mask or appropriate face covering in all lobby and public spaces, as well as all elevators. Face shields must be worn with an additional face mask or face covering per CDC guidelines. Loyalty Do you have a loyalty program? Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions. Where can I learn more about MISSION by SH? You can learn more about MISSION by SH here. How do I join MISSION by SH? Sign up to join MISSION by SH by filling out this form. Sustainability Is the hotel LEED certified? Yes, 1 Hotel West Hollywood is LEED v4 for Existing Buildings Silver Certified and has an Energy Star score of 95, making it one of the most energy efficient in Los Angeles. What are the hotel’s sustainable practices? We are a cause built off a simple idea: the world around us is beautiful and we want to keep it that way. Take a journey through our sustainable sanctuary to experience how nature is seamlessly intertwined and at the core of 1 Hotel West Hollywood. Angel City Lumber helped us recover 75 tons of wood from fallen trees in California, to create the design elements that keep your surroundings beautiful, and keep trees out of the waste stream. Winding down should come naturally, so we sourced 100% sustainable cotton bed linens that are healthy for both you and the environment. Indulge guilt-free, knowing that many of the ingredients on your plate today come from our 100% organic and sustainably grown garden. Our on-site Bee Hotel residents are happy to pollinate our garden. You should always feel at one with nature, which is why we placed greenery and trees at every turn. Walk through The Canyon to admire the native and adaptive Blue Gum Eucalyptus, Canary Island, and Aleppo Pines. Experience Los Angeles in its most natural state. Travel with care.We’re always seeking innovative ways to show you how to live more sustainably. Explore the city emission-free with our Official Electric Vehicle of 1 Hotels, the all-electric Audi e‑tron. Enjoy the Audi Electric Vehicle Experience while taking advantage of the house car or test driving the e‑tron during your stay. Walk with purpose on carpets made from recycled materials including ocean plastics. Does the hotel have water-efficient faucets, toilets, or showers? Yes, in all guest rooms and more. Does the hotel have a towel or linen reuse program? Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up. Does the hotel have a recycling program? Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of. In fact, 1 Hotel West Hollywood is part of the pilot group of this program. Does the hotel have a food waste reduction program? Yes we do! We also partner with local charities to donate surplus of food orders from events/banquets. Does the hotel have a soap or toiletry donation program? We do not, but choose to use large format soap and toiletries that are refilled to avoid single-use plastics. Private Events, Meetings & Weddings Do you have event and meeting spaces? Highly functional. Tech-forward. Bright and light. Those are just a few ways to describe our unique venues. And the views? Let’s just say we hear “breathtaking” quite a bit. From intimate gatherings to large celebrations, discover your perfect space and we’ll do the rest. Do you have wedding venues? Our indoor and outdoor spaces showcase the most iconic LA backdrop for one of the most important days of your life. With an abundance of light, living plants, and beautiful surroundings, every wedding is infused with nature for an experience as unique as each couple. How can I contact someone to discuss a meeting, event or wedding? Yes please put a request with our coordinator here Do you offer group rates? Yes, we offer group rates for groups of ten or more rooms. [email protected] Reservations I booked on a website other than the hotel website and need to change to my reservation. How do I do this? Please contact the 3rd party company that you made the reservation through. We are happy to assist as well please call in house reservations at (310) 424-1600 and we will be able to assist you right away. Please have your confirmation handy. Can someone else pay for my reservation? Can I pay for someone else’s reservation? If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing. What is your guarantee/deposit policy? Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. What is your cancellation policy? Pay Now rates are non-refundable, full pre-paid and non-transferrable. Pay Later rates require a cancellation notice 72 hours prior to date of arrival in order to avoid a penalty of one night's stay. Unless otherwise noted on confirmation, please let us know if you have to cancel 72 hours before arrival to avoid penalty. If you just don’t show up, we’ll have to charge one night’s stay. What does the [destination/resort/amenity] fee include? The amenity fee includes: Mind and Movement, offering a variety of fitness and wellness experiences Unlimited local calls The farm stand offerings Property activations including Full Moon/Dark Sky Celebrations Audi e-tron house car drop-off service (based on availability, within three-miles radius) What are the check-in and check-out times? Check in is at 4pm and checkout is at 12pm. Can I check-in early? Book an early flight? We’ll do our very best to accommodate you - just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is a late departure fee of one night’s stay plus tax. Can I get late check-out? Want to sleep in? We’ll do our very best to accommodate you - just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is a late departure fee of one night’s stay plus tax. Can I store my luggage before check-in or after check-out? We'll gladly stow your luggage safely and securely, until you're ready to move on. Is my ID/passport required at check-in? For security purposes, please provide a valid government or state-issued photo ID at check-in. What is the minimum age to check into a room? You must be 18+ to book a room. Do you have an early departure fee? The early departure fee will be one night room and tax for the day you are departing. Is breakfast included? Breakfast is included with our breakfast package, 1 Right Way to Start the Day reservations, otherwise breakfast is not included but can be enjoyed at our 1 Kitchen restaurant or through in-room dining at an additional cost. What forms of payment are accepted to pay for my room? Credit cards must be presented upon check and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing. I have questions about my hotel bill. Whom do I contact? Please contact our hotel directly at (310) 424-1600 and our team will be more than happy to connect you with our accounting department. Does the hotel require a deposit for incidentals? Our front office team will take an incidental hold per day of $250 during check-in. How can the incidental deposit be made? To cover incidentals, we’ll hold $250/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges. When will the incidental deposit be returned to my debit or credit card? After the bill has been settled during checkout, it will take 5-7 business days to see the amount reflected back into your account for any unused amount. How much money does the hotel authorize on my debit or credit card at check-in? The hotel will authorize the incidental hold of $250 per night as well as any other remaining amount for the grand total not taken from the initial deposit. Concierge I want assistance planning my trip to 1 Hotel West Hollywood, how do I contact the hotel? Are you able to print boarding passes for me? You can reach out to our concierge team by phone at 310.424.1600 (ask for the concierge department) or directly by email – [email protected] Pets Are pets allowed? Are there restrictions for types, breeds, or size? 2 pets max; Any required pet cleaning fee will be based on the extent of damage to the room. Max weight 25lbs; service animals do not apply. Is there an area for pets? Our property is pet friendly and we have our open air Skyline Deck and Canyon space Do you have pet-free rooms for those with allergies? 1 Hotel West Hollywood welcomes all four-legged furry travelers up to 25 lbs. Do you have pet-sitting or dog-walking services? Yes, our concierge team can assist with providing store locations. Are there pet stores nearby? Yes, our concierge team can assist with providing store locations. Are there pet-friendly restaurants nearby? Yes, there are pet-friendly restaurants nearby, our concierge team can help with recommendations. Are there dog parks nearby? Yes, our concierge team can assist with providing nearby park locations. We do have our Canyon space and Skyline deck that our furry friends love to stroll and take in the Los Angeles views. Amenities How much do you charge for high-speed/wifi internet access? WiFi internet access is complimentary for hotel guests. Do you have a fitness center? What equipment does it offer? What are its hours? Yes, The Field House is open 24hrs daily. It offers a wide range of equipment including treadmills, ellipticals, floor equipment, dumbbells, bikes and more. Do you offer personal training or group fitness classes? Yes, we offer personal training and group fitness classes. Find out more here. Do you have a business center? What are its hours? We have a community table in our Juniper Lounge that is activated for laptop charging until 4pm. Guests can work from the lounge, the garden space outside or 1 Kitchen. To request information about booking meeting room spaces, please click here. Do you have a pool? Is it heated? What are its hours? Yes, we have a pool and yes it is heated. Available from sunrise to sunset Do you have a kids club? No, we do not have a kids club. Do you have an ATM? No but our concierge team can assist to locate one. Do you offer currency exchange? No, we do not offer currency exchange but our concierge team can assist with locating a close location. Do you have a gift shop? Yes we do, goodthings located in our Lobby floor. It is opened 7 days a week from 10am - 6pm. Do you offer laundry or dry cleaning services? Yes, we offer laundry & dry cleaning services. Our front desk team can assist. Dining & Entertainment Do you have restaurants? Yes, Savor the bounty of California with every bite and sip at four distinctive restaurants and bars, plus fresh takes on poolside and in-room dining. And don't miss 1 Hotels' signature Lobby Farmstand. Do you serve breakfast? What are the hours? What is the average price per person? Yes we do, from 7am to 2pm available at 1 Kitchen. In-room-dining begins at 6:30am that can be ordered via our 1 Hotel App or by phone. Do you have bars? A refuge beneath the action of the Sunset Strip, Juniper is a lounge that’s rooted in a sense of place. Revelry with a remarkable view. The h.wood Group presents Harriet's Rooftop, an elevated cocktail lounge at 1 Hotel West Hollywood, boasting unparalleled panoramic views of Los Angeles. Do you have in-room dining? Refuel on your own schedule with seasonal, locally fresh items delivered to your door. Is there live music? Yes, please check out our Live Music events at Juniper HERE Do you have any special events? Discover what's happening at our favorite spots in the neighborhood and what's on the event calendar at 1 Hotel West Hollywood. HERE Rooms Do you have accessible rooms? Yes, we have accessible rooms available with features such as wheel chair accessible tubs and handlebars in a shower. Do you have connecting rooms? Yes we have a connecting City King to a City Two Double and a Skyline King to a City Two Double offerings. Is there housekeeping service daily? Yes, unless the privacy door hanger is placed outside the door. Do you have rooms with views? Yes, every rooms comes with floor to ceiling windows withs views of LA’s skyline or views of Sunset strip Do you have rooms with a balcony or terrace? Our Panoramic and One Bedroom suites come with a small balcony , Hill house and Canyon House Suites have spacious Terrace with Seating Do you have rooms with two beds? 67 doubles Do you have rooms that have a bathtub? 10 City Kings, 10 Skyline Kings, 27 City Doubles, 36 Skyline Doubles have shower tub combination. All our Loft, One Bedroom, Panoramic and Penthouse Suites have separate tub and shower. Is the bathroom private from the rest of the hotel room? Yes Do you offer allergy-free rooms? Yes our rooms are cleaned for allergy-free. Does the hotel have housekeeping service? Yes we do and daily housekeeping service is available upon request Can I cast from my device to the TV in rooms? Yes we do Are there minibars in the rooms? Yes we do and serviced daily. Are there ice machines, or can I get ice delivered to my room? There are no ice machines but ice can be delivered to your room. Do the rooms have safes? Are they large enough to accommodate a laptop? Yes we do and our team can assist. Is wifi available? How much is wifi? Yes wifi is available all guestrooms and public space. Complimentary wifi is included in the Destination fee. How can I request a rollaway bed or crib? Please speak with our wonderful reservations team and make this request upon booking. Transportation/Directions What is your address? We are located at 8490 Sunset Blvd, West Hollywood, CA 90069 What are the cross streets? Our cross streets are Sunset Blvd and La Cienega Blvd. How do I get to the hotel? You are able to get to our hotel by entering our ride-share drop off on Sunset Blvd and/or enter our valet drive way on Sunset Blvd. What is the closest airport? LAX is 11 miles away and Burbank Hollywood Airport is 9.5 miles away. How can I arrange transportation from the airport? How much will it cost? You can reach out to our concierge team by phone at 310.424.1600 (ask for the concierge department) or directly by email – [email protected] Do you have parking? How much is parking? Yes, we have valet parking only for $55 for overnight parking. Do you have electric car charging on-site? Yes, we do and our front desk team can assist with coordinating our charging on-site stations. What is the closest public transportation? Please refer to the following West Hollywood transportation to assist HERE Do you have a shuttle or house car? How far will it take me? We’re always seeking innovative ways to show you how to live more sustainably. With this in mind, we’re pleased to introduce the Official Electric Vehicle of 1 Hotels, the fully electric Audi e‑tron. Guests are welcome to enjoy the Audi Electric Vehicle Experience while taking advantage of the house car or test driving the e‑tron during your stay. We have a radius of 2-miles from the property for drop-off only Do you have bike rentals? Our concierge team can assist with finding a local bike rental. Can I walk to places nearby? On the iconic Sunset Strip, in the heart of West Hollywood, our central location is ideal to explore neighboring Beverly Hills, Hollywood, and beyond. West Hollywood is California’s most walkable city, and LA’s top attractions and airports are within 15 miles.