Willow House

Standard City of Toronto taxes are applied to all reservations.

A daily $25++ amenity fee per room, exclusive of tax, is applied at the time of check-in. This fee is separate from your room rate and helps to support our hotel offerings and amenities such as:

• Filtered water
• House Car
• Complimentary Bikes
• In-room Nespresso coffee
• Complimentary programming and activations 
• Casting to in-room TV from your personal device
• Wi-Fi

Check-in time is 4pm and check-out time is 12pm. Book an early flight? Want to sleep in? We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is an early departure fee of one night’s stay plus tax. Late check-out fees apply after 12pm.

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules.

Check-in: 4pm
Check-out: 12pm

You must be age 19+ to book a room.

For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, we’ll hold $150/day on your credit card. Know there is a smoking fee of $250/room or suite.

We’re so happy you and your furry friend have chosen to stay with us. We love all furry (and non-furry) creatures and want to make sure you have an enjoyable stay with us. We also want to make sure you, and all of our guests, are safe at all times.

Below are our house rules:

• Safety first. Pets must be kept on a leash or in a carrier while in public spaces in the hotel.
• We understand that sometimes pets can act like animals (and wreck things). If that happens, you must assume responsibility for the costs for the repair of any damages or additional cleaning requirements, including labor costs.
• If your room gets dirty, a $500 cleaning fee will be added at the end of your stay.
• We’re all about exploring, but some places are off-limits. Pets are not allowed in food and beverage areas, the pool deck or the fitness center.
• A (human) guest must be present with their pet while any member of the hotel team is in their room.
• Pets must be with a designated individual at all times and not be left unattended – we don’t want lonely pets!

Valet service is offered for hotel guests for all vehicles at $59 per day plus taxes, with in-and-out privileges.

Our priority is and always has been the health and well-being of our guests and team members. Learn about the steps we're taking to ensure your health and safety here. In compliance with local regulations, some amenities and services may be limited or unavailable during your stay. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in. To remain up to date on Toronto’s vaccine requirement, please click here.

Looking for more information about 1 Hotel Toronto? Visit our Frequently Asked Questions page for all of the answers.