Frequently Asked Questions
All guests rooms and indoor areas at 1 Hotel Toronto are non-smoking. If smoking is detected in a guest room there will be a removal from the premises and the following fees apply.
Houses (1001, 1002, 1003, 1004 & 1006):
The smoking fee will be equivalent to one night’s room rate plus applicable taxes based on the departure date rate for the specific House.
All Other Room Types:
A minimum smoking fee of $1,000.00 plus applicable taxes will apply.
Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces that have been booked, photography and videography is permitted.
For commercial photoshoot inquiries, please visit our Film & Photo Shoots page.
Yes, please address it to the registered guest, followed by our Hotel address.
We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.
English, French, Italian, Spanish, Portuguese, Tagalog, Mandarin.
Yes, all guest rooms and public spaces have both central air conditioning and heating.
You can reach the hotel via phone at 416-640-7778, text at 647-905-5453 or email at [email protected].
Please send any media or influencer requests to [email protected].
Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.
High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day to ensure everyone’s comfort and safety. To further protect you and the planet, we continue to offer contactless guest services including mobile keys, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.
The pool deck and plunge pool (open May through September) are exclusively for hotel guests and building residents.
No, we do not take reservations as our pool deck operates on a first come, first serve basis. Please note, guests are limited to 90 minutes per day.
Light bites and refreshments are available on the Pool Deck menu, however, no outside food or beverage will be permitted.
All guests must be registered, whether you are staying in the hotel or living in the residence.
No, there is no membership option for our rooftop pool deck. The rooftop space is exclusively for hotel guests and building residents.
Service dogs are allowed to accompany guests to dining facilities, however, proper documentation is required.
Yes, absolutely.
A daily $29 amenity fee per room, exclusive of tax, is applied at the time of check-in. This fee is separate from your room rate and offers unique amenities including: complimentary Mind and Movement classes and wellness experiences, nature-inspired programming and events, Lobby Farmstand with seasonal fruits, and pet beds for our four-legged guests.
This is a $150 per day incidental authorization, which will be released at the end of your stay should you not incur any incidentals.
We do not have self-parking, however, there is public underground parking connected to the hotel. Access to this lot is via Stewart Street on floors P2-P3. The cost is approx. $35-47 + tax.
Please note, certain oversized vehicles cannot be accommodated in the public underground parking. Kindly contact the hotel to learn more.
$45 + HST (up to four hours) & $65 + HST (four hours or more) and yes, there is.
Please note, our underground parking facility is unable to accommodate certain oversized vehicles. For assistance, please contact the hotel directly.
6ft (72 inch).
At 1 Hotels, our loyalty belongs to you and to Mother Nature. To nurture this connection, we’ve crafted a one-of-a-kind membership program called Mission that rewards you and our planet. Learn more and join here.
Yes, 1 Hotel Toronto is a LEED Gold Certified.
Yes, we have low-pressure shower/faucet to reduce water consumption as well as low flush toilets.
Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up.
Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of. In fact, 1 Hotel Toronto is part of the pilot group of this program.
Yes, we have an accessible room available that features a roll-in shower.
Yes, we have two connecting room options; our Connecting Studio Suite + Skyline King and our Birch House Suite can connect to a Two Bedroom Suite.
Yes, unless the privacy stone is outside the door indicating Not Now.
All of our rooms provide guests with city views.
Yes, we have several room categories with outdoor spaces. Willow House and our City King Balcony Rooms have private balconies. Our King Room category also includes a semi-private terrace.
Yes, our City Two Queens Guest Room features two queen size beds.
A variety of our suites comes with a soaking tub. Please connect with the front desk to find the perfect room for your stay.
Yes, all bathrooms have a door that separates it from the rest of the room
Our team does not use any harsh chemicals, and we can offer foam bedding upon request.
Yes
Yes
Yes
Please contact our in-room dining team to deliver ice to your room via the phone or through the 1 Hotels app.
Yes, the rooms have safes. The measurements are 14” x 15” on the inside.
We offer complimentary Wi-Fi as a part of the amenity fee
Please speak with our wonderful reservations team and make this request upon booking.
Please email [email protected], or call us at 1-416-640-7778
Yes, please specify with our Front Office team and they can help assist in arranging payment
A credit card is required to guarantee the room, with a $150.00/night deposit on arrival
Pay Now Rates: Non-refundable, fully pre-paid. You will not receive a refund on these rates, even with 24 hours' notice or more of cancellation.
Pay Later Rates: Pay Later rates require a one-night deposit. 24 hours' notice for guestrooms, 72 hours' notice for suites and connecting room categories, and seven days' notice for Willow House and Birch House is required for any cancellations on Pay Later rates.
Unless you have booked a Pay Now rate, or unless otherwise noted on your confirmation, please let us know if you have to cancel 24 hours before arrival for guestrooms, 72 hours before arrival for suites and connecting room categories, and seven days before arrival for Willow House and Birch House, in order to avoid a penalty of one night's stay plus tax. If you simply don't show up, we'll charge one night's stay plus tax to the credit card on file.
A daily $29++ amenity fee per room, exclusive of tax, is applied at the time of check-in. This fee is separate from your room rate and helps to support our hotel offerings and amenities such as:
- Filtered water
- In-room Nespresso coffee or organic teas
- Complimentary Bikes
- Complimentary programming and activations
- Casting to in-room TV from your personal device
- The Lobby Farm stand, with fresh fruits
- 24/7 access to The Field House by Performix, our gym with world-class equipment
- Mind and Movement, offering a variety complimentary fitness and wellness classes
- High-speed Wi-Fi in rooms and throughout the hotel
4pm check-in and 12pm check out
This would depend on the availability for the day
Absolutely, our bellman would be more than happy to store your luggage for you. They will present you with a ticket that you can give to them upon your return.
Yes, ID will be asked to cross-check with the name on the reservation
19 years old
Yes, in some situations but our team looks at this on a case-by-case basis
Breakfast is not included, however, if you are looking for a stay that includes a food & beverage credit, please check in with our reservations team or online via the Offers page.
Guests can pay with cash, credit or debit at check-out.
Please contact [email protected] for any inquiries
We require a $150/night deposit upon arrival
We take all major forms of credit cards
Between 2-5 business days, depending on the guest’s bank provider
Room + tax plus incidentals of $150/night
We have complimentary high-speed Wi-Fi throughout the hotel.
Our Field House is fully equipped with state-of-the-art weight training, cardio equipment, and steam rooms. Open 24hrs daily.
Book your personal training session and private group classes by emailing [email protected].
HOURS
Monday - Friday | 5am - 9pm
Saturday - Sunday | 8am - 12pm
We do not have a business center, however, please contact [email protected] for any business needs.
We have a temperature-controlled pool overlooking the Toronto skyline, open from 7am - sunset during the warmer seasons.
We do not, but our Concierge team can arrange for in-room treatments with our hotel's preferred spa partner.
Our pool and pool deck are exclusive for hotel guests and residents.
No.
Yes, we offer currency exchange on American dollars (up to $300/day). For other currencies, please connect with our concierge team at [email protected] and we would be happy to guide you.
Yes, our Goodthings retail shop is located in the lobby, where you can find a selection of 1 Hotels products to take home with you.
Yes.
Yes.
We love all furry (and non-furry) friends. Pets up to 50 lbs are welcome, with one pet permitted per guest room at no extra cost. If you’re traveling with more than one, let us know in advance. We understand accidents happen—any damages or extra cleaning may incur additional charges.
No specific designated space, however, Victoria Memorial Park is across the street and great for your furry friend.
Yes, we can arrange pet-sitting/dog-walking services through a third-party company trusted by our team.
The closest pet store to the hotel is "Hounds Of York", located at 9 Niagara St (3-min walk).
Yes, many patios in Toronto allow pets. Should you wish to find out if a restaurant is pet-friendly, please ask our front office team to assist you.
Yes, there are many dog parks within close proximity. There is park (however, no fenced dog area) across the street on Wellington St called Victoria Memorial Square.
Please email [email protected].
Our front office team would be delighted to assist.
We have a variety of dining options and farm-to-fork cuisine suitable for everyone. 1 Kitchen Toronto, Harriet’s Rooftop, Flora Lounge and Casa Madera.
1 Kitchen serves daily brunch starting at 7am. The menu features a variety of fresh and flavourful options including; smoothies (14) 3 Egg Omelette (25) and The Brunch Burger (33).
For guests looking for a quick and convenient way to fuel their morning, Grab & Go menu items are also available to order from 1 Kitchen from 7am - 11am, daily.
Yes, Flora Lounge, Harriet’s Rooftop and Casa Madera.
Yes, guests can order from our In-Room Dining menu daily from 7am - 11pm.
Guests can enjoy live entertainment at Casa Madera and weekly DJ programming at Harriet's Rooftop. Please note, dates and performers may vary, so we invite you to connect with our front office team or explore our programming guide for the most up-to-date schedule.
Please check our calendar of events on our website (here), which is updated each month with our programming.
Breakfast is not included in the room rate. You can view all of our offers here if you'd like to book an offer that includes breakfast.
550 Wellington Street W, Toronto, ON, M5V 2V4.
Bathurst & Wellington St. W.
Should you be arriving via car and require valet parking, we kindly ask guests to pull into our front entrance at 550 Wellington Street W. Our valet and bell team will be there to further assist and ensure you have a seamless arrival experience.
Guests arriving by taxi or public transport are welcomed through our front entrance at 550 Wellington St. W.
Billy Bishop Airport.
Chauffeur transportation to and from either Toronto airport can be arranged through our Concierge Team. Car service from Toronto Pearson Airport to 1 Hotel Toronto starts at $230+ tax. Car service from Billy Bishop Airport to 1 Hotel Toronto starts at $180 + tax.
Valet service is available for hotel guests vehicles at $45 + HST (up to four hours) & $65 + HST (four hours and over), with in-and-out privileges.
Please note that our underground parking facility is unable to accommodate certain oversized vehicles. For assistance, please contact the hotel directly.
Yes. EV charging outlets are available for guest vehicles that use the Hotel's valet service.
TTC Streetcar on Bathurst Street and King Street West. Closest Subway Station - St. Andrew on University Line / Bathurst on Bloor Line.
Yes, we have complimentary bike rentals available, and our concierge team has bike routes that they are able to provide you.
Yes, please see below:
King Street West / Queen Street West / Harbourfront / CN Tower / Ripley's Aquarium / Rogers Centre / Entertainment District / Financial District / AGO / Exhibition Place / Kensington Market / Grafiti Alley / Stackt Market / Metro Toronto Convention Centre / Princess of Wales Theatre / Roy Thomson Hall / TIFF Bell Lightbox / CF Toronto Eaton Centre.
