Policies Here’s the need-to-know information, including reservation policies, for your stay at 1 Hotel Toronto. Need to know something that’s not listed below? Just reach out! CANCELLATION POLICIES Pay Now Rates: Non-refundable, fully pre-paid. You will not receive a refund on these rates, even with 24 hours' notice or more of cancellation. Pay Later Rates: Pay Later rates require a one-night deposit. 24 hours' notice for guestrooms, 72 hours' notice for suites and connecting room categories, and seven days' notice for Willow House is required for any cancellations on Pay Later rates. Unless you have booked a Pay Now rate, or unless otherwise noted on your confirmation, please let us know if you have to cancel 24 hours before arrival for guestrooms, 72 hours before arrival for suites and connecting room categories, and seven days before arrival for Willow House, in order to avoid a penalty of one night's stay plus tax. If you simply don't show up, we'll charge one night's stay plus tax to the credit card on file." TAXES & FEES Standard City of Toronto taxes are applied to all reservations. A daily $10 destination fee per room, exclusive of tax, is applied at the time of check-in. This fee is separate from your room rate and helps to support our hotel offerings and amenities such as: Welcome safety kit Filtered water In-room Nespresso coffee Digital publications via PressReader app Complimentary programming and activations Casting to in-room TV from your personal device EARLY ARRIVALS/LATE DEPARTURES Check-in time is 3pm and check-out time is 12pm. Book an early flight? Want to sleep in? We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is an early departure fee of one night’s stay plus tax. Late check-out fees apply after 12pm. GENERAL RESERVATION INFORMATION Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. Check-in: 3pm Check-out: 12pm You must be age 18+ to book a room. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, we’ll hold $150/day on your credit card. Know there is a smoking fee of $250/room or suite. PET POLICIES We’re so happy you and your furry friend have chosen to stay with us. We love all furry (and non-furry) creatures and want to make sure you have an enjoyable stay with us. We also want to make sure you, and all of our guests, are safe at all times. Below are our house rules: - Safety first. Pets must be kept on a leash or in a carrier while in public spaces in the hotel. - We understand that sometimes pets can act like animals (and wreck things). If that happens, you must assume responsibility for the costs for the repair of any damages or additional cleaning requirements, including labor costs. - If your room gets dirty, a $100 cleaning fee will be added at the end of your stay. - We’re all about exploring, but some places are off limits. Pets are not allowed in food and beverage areas or the fitness center. - A (human) guest must be present with their pet while any member of the hotel team is in their room. - Pets must be with a designated individual at all times and not be left unattended – we don’t want lonely pets! PARKING Valet service is offered for hotel guests for all vehicles at $45 per day plus taxes, with in-and-out privileges. COVID-19 Our priority is and always has been the health and well-being of our guests and team members. Learn about the steps we're taking to ensure your health and safety here. In compliance with local regulations and CDC guidelines, some amenities and services may be limited or unavailable during your stay. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in.