Policies

Here’s the need-to-know information, including reservation policies, for your stay at 1 Hotel Nashville. Need to know something that’s not listed below? Just reach out!

CANCELLATION

Pay Now rates are fully pre-paid and nonrefundable. You will not receive a refund on these rates, even with two days’ notice or more of cancellation.

Pay Later rates require a one-night room rate, destination fee, and tax deposit for specialty suites and specialty accommodations. For any cancellations on Pay Later rates, notice by 3pm 48 hours prior to arrival is required to avoid a one-night pelanty. Exceptions may apply - please see rate rules.

GUARANTEE, DEPOSIT & PAYMENT

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. You must be age 21 or older to check in. At check-in, your credit card will be authorized for the full room and tax amounts owed plus $150 per night as a security deposit to cover any incidental charges during your stay. Cash payment is not accepted.

EARLY ARRIVAL / LATE DEPARTURE

Check-in time is 3pm and check-out time is 11am. Book an early flight? Want to sleep in? We’ll do our very best to accommodate you— just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is an early departure fee of one night’s stay plus tax.

TAXES & FEES

Standard Nashville taxes and tourism assessments are applied to all reservations.

A daily $15 destination fee per room, exclusive of tax, is applied at the time of check-in and includes:
Audi e-tron house car service
Mind and Movement, offering a variety of fitness and wellness experiences
In-room Nespresso coffee
Digital publications via PressReader app
Casting to in-room TV from your personal device

PETS

Your pet is welcome here! Just add them to your reservation when you book online or reach out to us to let us know they'll be joining you. If your room gets dirty, a $150 cleaning fee will be added at the end of your stay. We understand that sometimes pets can act like animals (and wreck things). If that happens, there may be additional costs for the repair of any damages or additional cleaning requirements. Please familiarize yourself with the house rules.

PARKING

Valet service is offered for hotel guests at $45 per day plus tax, with in-and-out privileges.

SMOKING

1 Hotel Nashville is a smoke-free property. Smoking in guestrooms or suites will incur a fee of $350 per guestroom or $700 per suite.

COVID-19

Our priority is and always has been the health and well-being of our guests and team members. Learn about the steps we're taking to ensure your health and safety here. In compliance with local regulations and CDC guidelines, some amenities and services may be limited or unavailable during your stay. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in.