How do I use my Do Not Disturb service light?
On the black wall panel immediately when you enter your guest room, you will see a button with an icon of a person on it that will turn the circle green, indicating that you would like to request service. Our housekeeping team will keep an eye on this and schedule service for your room.
If you wish to not be disturbed at anytime, simply select the button below with an icon showing a bell with a line through it. The circle will light up red, indicating you would like to forego housekeeping service at that time. You will then be sent a text message to reschedule service should you wish to do so. Please note, if you need any service to your room including in-room dining, maintenance, and more, please ensure the light is either off or green so we know we are able to enter the room.
What is the rock in my room?
Privacy Stone: This will serve as a secondary option to the DND light on the outside of your door. If you would like your room serviced for the day simply place the rock outside of your door with “Now” facing up for housekeeping to see. If you would like not to be disturbed simply place it with the “Not Now” facing up for housekeeping to see and we will not disturb you. Please note, if you need any service to your room including in-room dining, maintenance, and more, please ensure the rock is either not outside of the door or marked "Now" so we know we are able to enter the room.
Turndown service: Why is the robe placed on my bed when we returned to our room?
Our property provides turndown service in the evening in addition to daily stayover service. Our housekeeping team wants to ensure you come back after a long day to your room freshened up and ready to unwind for the evening. Robes and slippers laid out, trash removed, beds freshened up and lights to set the mood for the evening.
Do we have a hair dryer in the room?
Hair Dryer Location: Our hair dryers are located in the vanity drawer in standard guest rooms next to the mini fridge; and located in the closets of our suites.
Are we able to play apps from our phones to the T.V.?
Yes, our T.Vs. allow all casting and streaming. The first channel that comes up is 0 (welcome/intro). If you click channel down it will bring you to channel 98 (casting channel) with instructions on how to connect to the T.V. You will need to connect to 1 Hotels wifi and scan the Q.R. code on the screen or go to website prompted “getstreaming.tv.com” and enter the code provided on screen, then you will be able to cast from your favorite apps or airplay.
Where can I can get ice for my room?
If you have our 1 Hotels app downloaded, you can navigate to the “my stay” icon. Once selected, select “service requests” followed by “Ice Request.” From there, enter your last name and room number and we will get it up to your room shortly! Should you not have access to our 1 Hotels app, please dial 0 on your in-room phone and request ice, we would be happy to coordinate the delivery from there.
How to work the coffee maker:
In the back of the machine is a container you fill with water. Once filled, lift the silver handle on the top of the machine that will open a slot to enter the Nespresso Pod, close the container with the pod inserted and hit the button that looks like a coffee cup. This will start the Nespresso making process. Additionally, you may reference the instructions located on the beverage napkins in your in-room coffee mugs.
Your thermostat will be located on a digital black panel on the wall when you enter your guestroom. You will see a fan speed button, heat and cool mode button, and up and down arrows to change the temperature. Select the mode you would like between heat and cool followed by the up and down arrows to select the desired temperature.
Where are Anatomy Fitness Center and Bamford Wellness Spa located?
Our spa and fitness center are located on our 4th floor! You will need your guest room key to access the elevator and to enter Anatomy fitness center.
What are the F&B Hours?
Neighbors: Daily from 6:30am to 4pm.
1 Kitchen: 8am-10pm daily. Brunch Sat & Sun 8am-2pm.
In-Room Dining: Daily 7am-10pm.
Harriet’s Rooftop: Monday-Thursday 5pm-12am. Friday 5pm-2am. Saturday and Sunday 2pm - late.
How do I change from the rainfall to handheld shower?
The knob to change from rainfall to handheld shower is located above the temperature control. When you pull it out, the rainfall will turn on, if you push it back in, the handheld shower option will turn on.
How do I control the bathtub in our room?
For the One Bedroom Jr. Suites, the control for hot water is on the left and cold water is on the right. For the Panoramic One Bedroom Suite, it has a bathtub feature and handheld wand feature. Hot water control is on the left and cold water is on the right. In between both controls is handle you can turn left or right. Left will open the bathtub faucet and when turned right, the handheld wand will turn on.
Where is the mini bar located?
Mini bar is located under the water filter tap in each room.
How do I use my safe?
Your safe is located in the closet and available for use throughout your stay. If you need any assistance with this dial 0 on the guestroom phone and we will send our engineering team right away.
What is the casting channel on the T.V.?
From startup screen, hit channel down on your remote and this should take you to channel 98 where our casting menu is!
What is the water filter in my room?
The water tap in the room is filtered for complimentary drinking throughout your stay. This is included with your reservation.
Where is the In Room Dining Menu?
On our 1 Hotels app, you would select our Nashville location, scroll down and find the “In Room Dining” button, select the mobile ordering button menu for itemized list and prices! You are also able to scan the Q.R. code on below the Nespresso machine in the room.