Frequently Asked Questions

General

Do you allow smoking on property? In the rooms?

No, we do not allow smoking in rooms or on property.

Do you allow photography and videography?

Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted.

Can I send a package to the hotel?

Yes, please address it to the individual, followed by our Hotel address: 60 Furman St, Brooklyn, NY 11201

Do you have a mobile app?

We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.

What languages are spoken by staff at the hotel?

English, French, Italian, Spanish, Portuguese, Tagalog, Mandarin.

Does your hotel have air conditioning?

Yes, all guest rooms and public spaces have both central air conditioning and heating.

What is the best way to contact the hotel?

You can reach the hotel at 347-699-1787

I have a media or influencer request. Whom do I contact?

Please send any media requests to [email protected] and influencer requests to [email protected].

Health & Safety

What are your cleaning practices and amenities?

Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.

What steps are you taking to practice safety at the hotel?

All team members undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. In addition, we request that all individuals, guests and team members alike, adhere to local guidelines in regards to masks. To further protect you and the planet, we continue to offer contactless guest services including mobile keys, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.

Is onsite COVID-19 testing available?

We do not offer onsite testing but can arrange for a healthcare professional to come to the hotel.

Is proof of vaccination required?

Yes, as per government guidelines, we do require proof of vaccination to use our indoor dining or fitness facilities.

Am I allowed to travel to 1 Hotel Brooklyn Bridge?

Yes, see the latest vaccine requirements here.

Loyalty

Do you have a loyalty program?

Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions.

Where can I learn more about MISSION by SH?

You can learn more about MISSION by SH here.

How do I join MISSION by SH?

Sign up to join MISSION by SH by filling out this form.

Sustainability

Is the hotel LEED certified?

Yes, 1 Hotel Brooklyn Bridge is LEED Gold Certified.

Does the hotel have a towel or linen refuse program?

Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up.

Does the hotel have a food waste reduction program?

Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of. In fact, 1 Hotel Central Park is part of the pilot group of this program.

Transportation

How far will the Audi e-tron house car take me?

We’re happy to offer our Audi e-tron house car service for rides within a three-mile radius of the hotel. The house car is available on a first-come basis during select hours. To explore destinations beyond this radius, we invite you to reserve the all-electric Audi e-tron for a test-drive for up to two hours once during your stay. To learn more, click here.

Where is the closest bike rental?

The closest option for Brooklyn Bridge bike rentals is the conveniently located Citi Bike station at Old Fulton St.

About Brooklyn

How old is the Brooklyn Bridge?

The Brooklyn Bridge first opened to the public in 1883, making it over 135 years old.

How long did it take to build the Brooklyn Bridge?

It took 13 years to build the Brooklyn Bridge, which at the time was the only land passage between Manhattan and Brooklyn.

Where is the best Brooklyn Heights Restaurants?

Brooklyn Heights is home to many of the best restaurants in NYC. The Osprey, located in the hotel, is a great choice for park views and market-driven eats.

Where is the best Brooklyn ice cream?

Some of the best Brooklyn ice cream can be found steps away from the hotel at the Ample Hills Creamery.

How close is the Brooklyn Heights Promenade?

The Brooklyn Heights Promenade is a scenic 10-minute walk from the hotel.

What are some free things to do in Brooklyn?

There are many free things to do in Brooklyn, including making a visit to the Botanical Garden from 10am – 12pm on Saturdays or all day on Tuesdays, taking a stroll across the Brooklyn Bridge into Manhattan, or taking advantage of the free Mind and Movement programming we offer weekly at the hotel.

How long does it take to walk the Brooklyn Bridge?

It takes anywhere from 30 – 45 minutes to walk across the Brooklyn Bridge. Be sure to wave at the guests on Harriet's Rooftop as you pass!

What are the best things to do in Downtown Brooklyn?

There are many things to do in Downtown Brooklyn. Some of our favorite options include a visit to the Brooklyn Museum or a stroll through the Metrotech Commons to view the various exhibitions.

Can I visit the Rooftop Pool when I’m no longer a guest?

Our pool is exclusively for registered hotel guests.

Do you allow photography on the 1 Rooftop?

We do not allow professional photography on the 1 Rooftop without prior written approval. Live in the moment and take in the view instead!