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Hotel Policies

  • Cancellation Policy
  • Guaranteed Reservation
  • Early Arrival/Late Departure
  • Pet Policy

Pay Now Rates: Non-refundable, fully pre-paid. You will not receive a refund on these rates, even with 24 hours notice or more of cancellation.
Pay Later Rates: Pay Later Reservations require a 1 night deposit. 24 hours notice is required for any cancellations on Pay Later Rates. 72 hours notice required on Studio Suite and 1 Bedroom Suite room categories. 7 days notice required on reservations for the Riverhouse Suite.

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, we’ll hold $150/day on your credit card. Know there is a smoking fee of $350.00/room and $500/suite.
Check in time is after 3:00 pm and check out time is 12:00 pm. Book an early flight? Want to sleep in? We’ll do our very best to accommodate you -- just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is an early departure fee of one night’s stay plus tax.
Your pet under 40 lbs. is welcome. Have another kind of pet? Just reach out to us and we’ll do our best to accommodate you. If your room gets dirty, a $100 cleaning fee will be added at the end of your stay. Please familiarize yourself with the house rules.
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Reservations Brooklyn Bridge: 877.803.1111

Reservations Central Park: 877.288.1111

Reservations South Beach: 866.615.1111

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