Frequently Asked Questions

No, we do not allow smoking in rooms or anywhere on property.

Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography is permitted.

Yes, please address it to the individual, followed by 1 Hotel San Francisco’s address: 8 Mission St, San Francisco, CA 94105

We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.

English and Spanish.

Yes, all guest rooms and public spaces have both central air conditioning and heating.

You can call the hotel directly at 415.278.3700.

Please send any media requests to [email protected] and influencer requests to [email protected].

Our property is sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.

All team members undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. In addition, we request that all individuals, guests and team members alike, adhere to local guidelines in regards to masks. To further protect you and the planet, we continue to offer contactless guest services including mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.

We do not offer onsite testing but can recommend a nearby testing facility.

No, as per government guidelines, we do not require proof of vaccination on property.

No, as per government guidelines, we do not require face masks on property.

Yes, see latest Covid-19 travel requirements here.

Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions.

You can learn more about MISSION by SH here.

Sign up to join MISSION by SH by filling out this form.

Yes, 1 Hotel San Francisco is LEED Silver Certified.

Our address is 8 Mission Street, San Francisco, CA 94105.

The cross streets are Mission Street and Steuart Street.

Forms of transportation are Uber, Lyft, or Taxi. Public Transportation is available via Muni and BART—Embarcadero is the closest stop.

San Francisco International Airport (SFO) and Oakland International Airport (OAK) are the closest airports to 1 Hotel San Francisco.

You may contact our concierge for transportation arrangement and pricing at [email protected]

Valet service is offered for hotel guests at $69 per night plus tax, with in-and-out privileges, and $79 per night plus tax for oversize vehicles.

No, we do not have electric car charging on-site.

There is a bus stop at Steuart St & Market St and a light rail station at Market St & Drumm St.

Our fully electric Audi e-tron house cars are available on a first come, first served basis and will take you within a 2-mile radius.

We offer electric bikes from Rad Power Bikes along with Vélosophy RE:CYCLE bikes for complimentary use – bikes are available first come, first served from sunup to sundown. Please request use via the concierge.

Yes, 1 Hotel San Francisco is located by the nearby Embarcadero and is walking distance from the some of the city’s top attractions like the Ferry Building and the Exploratorium.

Please contact the third-party company that you made the reservation through. We are happy to assist as well, please contact reservations at 833.623.0111 with your confirmation number.

If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

Reservations must be guaranteed by a major credit card upon booking and to cover incidentals, we’ll hold $150 per night on your credit card. For security purposes, please provide a valid government or state-issued photo ID at check-in.

For any cancellations on Pay Later rates for standard guestrooms, notice by 12pm three days before arrival is required to avoid a fee of one night’s rate plus tax. Seven days’ notice is required for specialty accommodations. Pay Now rates are non-refundable and fully pre-paid. You will not receive a refund on these rates, even with three days’ notice or more of cancellation.

A daily $39 destination fee per room, exclusive of tax, is applied at the time of check-in and includes:

  • Fully electric Audi e-tron house car service
  • Mind and Movement, offering a variety of fitness and wellness experiences
  • In-room Nespresso coffee
  • Casting to in-room TV from your personal device
  • Lobby Farmstand
  • Electric bikes
  • Filtered drinking water taps on each floor

Check in is at 4pm and checkout is at 12pm.

Book an early flight? We’ll do our best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely until you’re ready to check in.

Want to sleep in? We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely until you’re ready to move on. There is a late departure fee of one night’s stay plus tax.

We will gladly stow your luggage safely and securely.

For security purposes, please provide a valid government or state-issued photo ID at check-in.

You must be 21+ to book a room.

The early departure fee will be one night room and tax for the day you are departing.

Breakfast is not included unless otherwise stated in a package reservation. Breakfast can be enjoyed at our restaurant or through In Room Dining at an additional cost.

Credit cards must be presented upon check in and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

You can contact our reservations team at 833.623.0111 or [email protected].

To cover incidentals, we’ll hold $150 per night on your credit card. Cash will not be accepted.  

To cover incidentals, we’ll hold $150/day on your credit card, and we’ll authorize additional funds as needed based on your additional incidental charges.

After the bill has been settled during checkout, it will take 5-7 business days for the funds to be returned.

The hotel will authorize the incidental hold of $150 per night as well as any other remaining amount for the grand total not taken from the initial deposit.

Yes, we have accessible rooms available with features such as roll-in showers, adapted bathtubs, and lower sink.

Yes, connecting and neighboring rooms are available.

Yes, we offer daily housekeeping services and turndown services on request.

Yes, we offer rooms with views of San Francisco, the Bay Bridge, and the waterfront.

Yes, we have suites with terraces available.

Yes, we have rooms with two queen beds available as well as rooms that offer sofa beds.

Yes, our Studio King rooms have bathtubs.

Yes, the bathroom is private from the rest of the hotel room.

We are happy to accommodate an allergy-free room upon request – just let us know in advance.

Yes, TV casting is available through our hotel app.

Yes, minibars are available in all guestrooms and suites.

We would be happy to deliver ice to your guestroom—just place a request through the 1 Hotels app and a member of our team will be glad to assist.

Yes, all guestrooms have safes that are large enough to accommodate a laptop.

Yes, WiFi internet access is complimentary for hotel guests.

Just place a request through the 1 Hotels app and a member of our team will be glad to assist with providing a rollaway bed or crib, based on availability.

WiFi internet access is complimentary for hotel guests.

Yes, the Field House is open 24 hours and offers a wide range of range of equipment including Peloton bikes, cardio machines and weights. We also offer group fitness classes and personal training services (bookable via our app 24-48 hours in advance).

Yes, personal training and group fitness classes can be requested through the 1 Hotels app or by signing up online.

We do not have a business center, but our concierge would be glad to assist with any requests.

We do not have a pool.

Yes, Bamford Wellness Spa is open Monday, Thursday, and Friday from 12pm – 6pm, Saturday from 10am – 6pm, and Sunday from 10am – 6pm.

No, we do not have a kids club, but our concierge is happy to recommend nearby kid-friendly activities.

No, we do not have an ATM on property, but there are many options nearby.

No, we do not offer currency exchange.

Yes, located on the first floor is Goodthings, where you can find a little piece of 1 Hotel San Francisco to take home with you.

Yes, laundry and dry cleaning services can be scheduled through the 1 Hotels app.

No, but we do not have beach access.

Yes, dogs and cats of all sizes are welcome. For any other pet requests, please contact us ahead of time.

There is not a dedicated pet area, but pets are welcome throughout the lobby space and in your guestroom.

We do not offer pet-free rooms.

We do not offer pet services on property, but our team would be happy to recommend preferred local options.

Yes, there are many local restaurants with outdoor seating that are pet-friendly, our team would be glad to assist with recommendations and reservations upon request.

Yes, in addition to our restaurant Terrene there are many local restaurants with outdoor seating that are pet-friendly, our team would be glad to assist with recommendations and reservations upon request.

Yes, Rincon Park is dog-friendly and is located one block away. The Embarcadero is also a great place for dog walks.

Please reach out to [email protected].

We encourage saving a tree and using digital boarding passes but are happy to print upon request.

Yes, our restaurant Terrene is on the ground floor and is open from 7am – 2pm and 4 – 10pm daily.

Yes, breakfast is served from 7 – 11am.

Yes, Terrene’s bar is located on the first floor.

Yes, we offer in-room dining for breakfast during the hours of 6 – 10:30am.

Yes, check our events calendar for more details.

Yes, for more information on our monthly programming, please visit our events page.

Yes, we have over 5,000 square feet of flexible meeting and event space. Find more information here.

Yes, we have spaces for weddings of all sizes. Find more information here.

Please submit a Request for Information here and a member of our sales team will be in contact with more information.

Yes, please contact [email protected] for more information on group rates. 

The Bay Bridge, one of two famous bridges in San Francisco, was originally built in 1936. The replacement East Span opened in 2013.

The Bay Bridge took three years and five months of construction to build. It’s also undergone seismic retrofitting which was completed in 2004.

We recommend our restaurant Terrene which has an outdoor patio overlooking the Embarcadero. Check the 1 Hotels app for more nearby recommendations. Our concierge is happy to assist with reservations.

The Ferry Building is located across the street from the hotel.

There are many free things to do in San Francisco, we recommend exploring the natural beauty of the city and visiting landmarks—check our events calendar for more details.

San Francisco is home to historic landmarks, world-class arts + culture, charming neighborhoods, impressive architecture, and stunning natural beauty—check with our concierge for curated recommendations.