Contact 1 Hotel San Francisco

Planning an upcoming trip to San Francisco? We’d love to help you make the most of your time. Feel free to contact us to make a reservation at 1 Hotel San Francisco, update an existing hotel reservation, or accommodate any special requests. Simply fill out the contact form below or call us.

Reservations: +1 833 602 7111 | Hotel: +1 415 278 3700

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Thank you for your interest in a career with 1 Hotels. Please visit starwoodhotels.com/careers to learn more about our company, culture, benefits, and opportunities.

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Media Contacts

Elizabeth Traub

Managing Partner
EJ Media Group
[email protected]
646.701.7042

Brad Zeifman

Principal
S H A D O W
[email protected]
212.972.0277

Hotel Policies

Cancellation Policy

For reservations made at least 72 hours before check-in time, you may may cancel within 24 hours of booking without penalty. Otherwise, the policies below apply.

Pay Now rates are non-refundable and fully pre-paid. You will not receive a refund on these rates, even with three days’ notice or more of cancellation.

Pay Later rates require a one-night deposit for specialty suites and specialty units. For any cancellations on Pay Later rates for standard guestrooms, notice by 12pm three days before arrival is required to avoid a fee of one night’s rate plus tax. Seven days’ notice is required for specialty accommodations. If you simply don't show up, we’ll charge one night's stay plus tax to the credit card on file.

Guarantee, Deposit, & Payment

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. You must be age 21 or older to check in. To cover incidentals, we’ll hold $150 per night on your credit card. Cash payment is not accepted.

Early Arrival/Late Departure

Check-in time is 4pm and check-out time is 12pm. Book an early flight? Want to sleep in? We’ll do our very best to accommodate you—just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is an early departure fee of one night’s stay plus tax.

Taxes & Fees

Standard San Francisco taxes and tourism assessments are applied to all reservations.

A daily $45 amenity fee per room, exclusive of tax, is applied at the time of check-in. This fee is separate from your room rate and offers unique amenities including:
Electric bike rental
Audi e-tron house car service
Mind and Movement fitness and wellness experiences
Nature-inspired programming and events
Lobby Farmstand with fresh seasonal fruit
Pet beds for our four-legged guests

Pet

Your pet is welcome here! Just add them to your reservation when you book online or reach out to us to let us know they'll be joining you. We understand that sometimes pets can act like animals (and wreck things). If that happens, there may be additional costs for the repair of any damages or additional cleaning requirements. Please familiarize yourself with the house rules.

Parking

Valet service is offered for standard size vehicles at $79/night plus tax for standard vehicles and $89/night plus tax for oversize vehicles for hotel guests, with in-and-out privileges.

Smoking

1 Hotel San Francisco is a smoke-free property. Smoking in guestrooms or suites will incur a fee of $750 per guestroom or $1,000 per suite. Additional deep cleaning may incur a $500 cleaning fee.

FREQUENTLY ASKED QUESTIONS

Looking for more information about 1 Hotel San Francisco? Visit our Frequently Asked Questions page for all of the answers.

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