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Bright lobby area with hanging moss

Frequently Asked Questions

No, we do not allow smoking in rooms or on property.

Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted.

Yes, please address it to the individual, followed by our Hotel address: 3 Berkeley Street, London W1J 8DJ, UK

We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.

English, French, Italian, Spanish, Portuguese, Arabic, Mandarin, German, Czech, Danish, Russian, Ukrainian, Dutch

Yes, all guest rooms and public spaces have both central air conditioning and heating

You can reach the hotel at +44 (0)20 3988 00 55

Please send any media requests to Bacchus: [email protected]

Our property will continue to be sanitised using industrial-grade agents. Our kitchen staff maintains rigorous cleaning processes.

We do not offer onsite testing but can arrange for a healthcare professional to come to the hotel.

As per government guidelines, we do not require proof of vaccination.

As per government guidelines, face masks are not required but can be worn at your own discretion.

Yes, see travel requirements here.

Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions.

You can learn more about MISSION by SH here.

Sign up to join MISSION by SH by filling out this form.

Good energy is clean energy. Your home away from home is equipped with efficient energy systems that feature low-energy LED light bulbs, and smart heating and cooling. We also purchase carbon offsets to reduce our operational footprint. To top things off, we operate a rainwater reclamation system on our rooftop that sends water down to irrigate the waterfront park.

Yes, we have water-efficient faucets, toilets and showers in all of our guest rooms.

Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up.

Yes we do!

No, we do not.

3 Berekely Street, London W1J 8DJ

The Hotel is located a moment's walk from Green Park Tube Station. Forms of transportation are Uber, taxi, tube or bus.

London Heathrow - 16 miles
London Gatwick - 26 miles
London City Airport - 9 miles

You may contact our concierge for transportation arrangement and pricing at [email protected]

The closest carpark is RCP Parking on Arlington Street

Green Park Tube Station. 
10 min drive from Euston and Victoria Stations / 15 min drive from St Pancras International and King’s Cross Station. 

We have electric cars that can be used for local trips.

Yes, lots of places are within walking distance including Buckingham Palace, The Royal Academy, Green Park and many restaurants.

Please contact the 3rd party company that you made the reservation through. We are happy to assist as well - please call in-house reservations at +44 (0)20 3988 00 55. Please have your confirmation handy.

If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules.

Pay Now rates are non-refundable, full pre-paid and non-transferrable.
Pay Later rates require a cancellation notice 72 hours prior to date of arrival in order to avoid a penalty of one night's stay. Unless otherwise noted on confirmation, please let us know if you have to cancel 72 hours before arrival to avoid penalty. If you just don’t show up, we’ll have to charge one night’s stay.

For the Green Park Penthouse, please let us know if you have to cancel 7 days before arrival to avoid penalty. If you just don’t show up, we’ll have to charge two night’s stay.

Check in is at 3pm and checkout is at 12pm.

Book an early flight? We’ll do our very best to accommodate you - just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on.
There is a late departure fee of one night’s stay plus tax.

Want to sleep in? We’ll do our very best to accommodate you - just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on.
There is a late departure fee of one night’s stay plus tax.

We'll gladly stow your luggage safely and securely, until you're ready to move on. 

For security purposes, please provide a valid government or state-issued photo ID at check-in.

You must be 18+ to book a room.

The early departure fee will be one night room and tax for the day you are departing.

Breakfast is included with our breakfast package reservations, otherwise breakfast is not included but can be enjoyed at the restaurant or through in-room dining at an additional cost.

Credit Cards must be presented upon check and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

Please contact our hotel directly at +44 (0)20 3988 00 55 and our accounting team will be more than happy to connect you with our accounting department.

Our front office team will take an incidental hold per day of £150 during check-in.

To cover incidentals, we’ll hold £150/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges.

After the bill has been settled during checkout, it will take 5-7 business days to see the amount reflected back into your account for any unused amount.

The hotel will authorize the incidental hold of £150 per night as well as any other remaining amount for the grand total not taken from the initial deposit.

Yes, we have accessible rooms.

Yes, we have connecting rooms.

Yes, there is a daily housekeeping service.

Yes.

Some of the rooms have terraces providing outdoor space.

Yes, we have double, double rooms.

Yes, we have rooms with bathtubs.

Yes, it is separate from the hotel room.

Yes, there is a housekeeping service.

Yes, there are fully stocked minibars in the rooms.

You can request for ice to be delivered to your room.

Every room has a safe that is large enough to accommodate a laptop.

WiFi internet access is complimentary for hotel guests.

Please request this when making your reservation or upon check-in, and we will provide one, subject to availability.

WiFi internet access is complimentary for hotel guests.

Yes, The Field House is open 24hrs daily. It offers a wide range of equipment including treadmills, ellipticals, floor equipment, dumbbells, bikes and more.

No, we do not have a business centre.

No, we do not have a pool.

Yes, there are Bamford treatment rooms.

No, we do not have an ATM.

No, we do not offer currency exchange.

No, we do not have a gift shop.

Yes, we offer both laundry and dry cleaning services. 

1 Hotel Mayfair welcomes all four-legged furry travelers up to 40lbs max per room. This means that whether it is 1 pet or 2 pets, the combined max weight is 40lbs. Please note, if your room gets dirty, a £150 cleaning fee will be added at the end of your stay.

No, however Green Park is a short walk from the hotel.

Yes, we have pet-free rooms.

Yes, we work with the local Marylebone Walkers to look after dogs during your stay. 

Yes, our concierge team can assist with providing store locations.

Yes, our concierge team can assist with providing pet-friendly restaurant locations.

Yes, Green Park is a short walk from the hotel and Hyde Park is also nearby.

You can reach out to our concierge team by phone at +44 (0)20 3988 00 55 or directly by email -  [email protected]

Yes, the concierge team can help with printing boarding passes.

Yes we have a restaurant called Dovetale, as well as a bar and a cafe.

Guests can enjoy breakfast at Dovetale or pop by Neighbours Cafe for a coffee, teas, juices and fresh food to go. 

Dovetale Hours:
Mon-Fri: 7-10am
Sat-Sun: 7-10:30am

Neighbours Hours:
Daily: 7am-4pm

Yes, we have a bar.

Yes, we have 24-hour in-room dining.

Yes, we have five meeting rooms, which can be merged to create a large function room.

We have a large function room which can be rented as a wedding venue.

Please contact the events team at [email protected].

Yes, please contact the sales team at  [email protected] to discuss rates.

Mayfair is an affluent area of London located in the West End towards the Eastern edge of Hyde Park.

It is bordered by Hyde Park and Green Park.

Mayfair is home to world renowned hotels, galleries, museums, restaurants and shops.

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