Frequently Asked Questions

1 Hotel Central Park is located on the corner of 58th Street and 6th Avenue, just steps from New York City’s iconic Central Park.

No, we do not allow smoking in rooms or on property.

Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted.

Yes, please address it to the individual, followed by 1 Hotel Central Park's address: 1414 6th Ave, New York, NY 10019

We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.

English, French, Italian, Spanish, German, Tagalog, Mandarin, Korean.

Yes, all guest rooms and public spaces have both central air conditioning and heating.

You can reach the hotel at 212-257-8366

Please send any media requests to [email protected] and influencer requests to [email protected].

Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.

All team members undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. In addition, we request that all individuals, guests and team members alike, adhere to local guidelines in regards to masks. To further protect you and the planet, we continue to offer contactless guest services including mobile keys, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.

We do not offer onsite testing but can arrange for a healthcare professional to come to the hotel.

As per government guidelines, we do not require proof of vaccination.

Yes, see latest vaccine requirements here.

Our concierge team is available to help with purchasing tickets to any Broadway show you might be interested in seeing. They also have great recommendations, if you’re not sure what to see. Keep in mind, some shows sell out quickly – so it’s always helpful to plan ahead!

New York is in the Eastern Time time zone (UTC -5:00/-4:00), currently, observing Eastern Daylight Time (UTC -4:00). Beginning November 4, 2018, New York will shift to Eastern Standard Time (UTC -5:00). To check the local time in New York, visit this link.

Central Park is Manhattan's largest outdoor green space, measuring over 1 square mile.

New York is home to countless world class dining restaurants. Jams by Jonathan Waxman is located within the hotel and features fresh, seasonal American cuisine. If you’re looking for options to take you outside the hotel, our concierge team will have some great recommendations!

New York is home to some of the best bars in the country. Personally, we’re fans of the bar at Jams where you can get our signature Greenhouse Cocktail. Visit our concierge team for tips on the best cocktails to be had in the city if you’d rather venture out.

The weather in New York varies by season – so there’s something new to experience with each visit. Visit this link to view the current weather in New York so you can plan accordingly and pack the essentials.

Central Park is home to many different #daylife activities. Take a run, rent a bike or enjoy a picnic in the park from Jams in the great outdoors.

New York City is made up of 5 boroughs: Bronx, Brooklyn, Manhattan, Queens, and Staten Island.

New York City is home to 8.53 million people with 1.655 million living in Manhattan.

Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions.

You can learn more about MISSION by SH here.

Sign up to join MISSION by SH by filling out this form.

Yes, 1 Hotel Central Park is LEED Certified.

Good energy is clean energy. Your home away from home is equipped with efficient energy systems that feature low-energy LED light bulbs, and smart heating and cooling. We also purchase carbon offsets to reduce our operational footprint. 

Experience local elements. We use regional and reclaimed materials, including reclaimed planks sourced from water towers that now act as headboards in our guest rooms. 

Drink up. Each guest room in our hotel features a water tap built into the wall equipped with a water filtration system to provide our guests with high-quality drinking water. Our in-room cups and carafes are made from recycled wine bottles, to discourage guests from using single-use water bottles, especially plastic. 

Winding down should come naturally. We sustainably sourced linens and non-toxic, eco-friendly mattresses that are healthy for both you and the environment. 

Indulge guilt-free. The ingredients used in Jams and in-room dining are organic and sustainably sourced from local purveyors. 

Travel with care. Explore the city emission free with our Audi e-tron electric vehicles or explore Central Park by bike or on foot.  

Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up.

Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of. In fact, 1 Hotel Central Park is part of the pilot group of this program.

Yes, we have water-efficient faucets, toilets and showers in all of our guest rooms.

Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up.

Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of. In fact, 1 Hotel Central Park is part of the pilot group of this program.

Yes we do!

No, we do not.

1414 6th Ave

New York, NY 10019

Our rates are $75 for a Sedan and $90 for an SUV for a 24hr period. 

Electric vehicles receive 20% off parking.

We’re happy to offer our Audi e-tron house car service for rides within a 15 block radius of the hotel. The house car is available on a first-come basis during select hours. To explore destinations beyond this radius, we invite you to reserve the fully-electric Audi e-tron for a test-drive for up to two hours once during your stay. To learn more, click here.

Forms of transportation are Uber, taxi, subway or bus.

LGA - 6.9 miles away

EWR - 17 miles away

JFK - 17 miles away

You may contact our concierge for transportation arrangement and pricing at [email protected].

Please contact the 3rd party company that you made the reservation through. We are happy to assist as well please call in house reservations at 833.625.4111 and we will be able to assist you right away. Please have your confirmation handy.

If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules.

Pay Now rates are non-refundable, full pre-paid and non-transferrable.
Pay Later rates require a cancellation notice 72 hours prior to date of arrival in order to avoid a penalty of one night's stay. Unless otherwise noted on confirmation, please let us know if you have to cancel 72 hours before arrival to avoid penalty. If you just don’t show up, we’ll have to charge one night’s stay.

For the Greenhouse Suite, please let us know if you have to cancel 7 days before arrival to
avoid penalty. If you just don’t show up, we’ll have to charge two night’s stay.

Mind and Movement, offering a variety of fitness and wellness experiences
Unlimited local calls
Audi e-tron house car drop-off service (based on availability, within three-miles radius)

Check in is at 4pm and checkout is at 12pm.

Book an early flight? We’ll do our very best to accommodate you - just let us know in advance. If
we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. 
There is a late departure fee of one night’s stay plus tax.

Want to sleep in? We’ll do our very best to accommodate you - just let us know in advance. If 
we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. 
There is a late departure fee of one night’s stay plus tax.

We'll gladly stow your luggage safely and securely, until you're ready to move on.

For security purposes, please provide a valid government or state-issued photo ID at check-in.

You must be 18+ to book a room.

The early departure fee will be one night room and tax for the day you are departing.

Breakfast is included with our breakfast package reservations, otherwise breakfast is not 
included but can be enjoyed at our Jams restaurant or through in-room dining at an additional 
cost.

Credit Cards must be presented upon check and must be the same credit card used to make 
the reservation. If guests are booking on behalf of someone else, they must contact the hotel 
directly to arrange for third party billing.

Please contact our hotel directly at 212.703.2001 and our accounting team will be more than happy to connect you with our accounting department.

Our front office team will take an incidental hold per day of $250 during check-in.

To cover incidentals, we’ll hold $250/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges. 

After the bill has been settled during checkout, it will take 5-7 business days to see the amount reflected back into your account for any unused amount.

The hotel will authorize the incidental hold of $250 per night as well as any other remaining amount for the grand total not taken from the initial deposit.

Yes, we have accessible rooms available with features such as wheel chair accessible tubs and handlebars in a shower.

Yes, park views are available.

No, we do not have rooms with balconies or terraces available.

We do have rooms with two full size beds.

Yes, we have guest rooms with a bathtub.

1 Hotel Central Park welcomes all four-legged furry travelers up to 40lbs max per room. This means that whether it is 1 pet or 2 pets, the combined max weight is 40lbs. Please note, if your room gets dirty, a $250 cleaning fee will be added at the end of your stay.

We don't have a designated area for pets, but we will gladly recommend Central Park.

No, we do not have pet-free rooms.

No, we do not have pet sitting or dog walking services. However, we can have our concierge team assist with locating services nearby.

Yes, our concierge team can assist with providing store locations. 

Yes, there are pet-friendly restaurants nearby, our concierge team can help with recommendations.

WiFi internet access is complimentary for hotel guests.

Yes, The Field House is open 24hrs daily. It offers a wide range of equipment including treadmills, ellipticals, floor equipment, dumbbells, bikes and more. 

Yes, we offer personal training and group fitness classes. Find out more here.

We have two desks available on the 2nd floor, which guests can work from unless the space is being used for a private event. To request information about booking meeting room spaces, please click here. 

No, we do not have a pool at 1 Hotel Central Park. 

While we do not have a spa on property, our concierge team can help you to find a nearby spa. 

No, we do not have a kids club.

No, we do not offer currency exchange.

Yes, our retail offerings are located behind the concierge desk in the lobby, where you can find a little 1 Hotel to take with you. 

Yes, we offer laundry & dry cleaning services.

You can reach out to our concierge team by phone at 212.703.2001 (ask for the concierge department) or directly by email - [email protected]

Yes, Jams Restaurant has a bar - located on the lobby floor of the hotel. You can find more information about our restaurant here. 

Yes, in-room dining is available 7am-10pm. 

Yes, for more information on our monthly programming please visit our calendar of events page.

Yes, find more information here.

Yes, we offer group rates for groups of ten or more rooms.