Frequently Asked Questions General Where is the hotel located? 1 Hotel Central Park is located on the corner of 58th Street and 6th Avenue, just steps from New York City’s iconic Central Park. Do you allow smoking on property? In the rooms? No, we do not allow smoking in rooms or on property. Do you allow photography and videography? Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted. Can I send a package to the hotel? Yes, please address it to the individual, followed by 1 Hotel Central Park's address: 1414 6th Ave, New York, NY 10019 Do you have a mobile app? We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store. What languages are spoken by staff at the hotel? English, French, Italian, Spanish, German, Tagalog, Mandarin, Korean. Does your hotel have air conditioning? Yes, all guest rooms and public spaces have both central air conditioning and heating. What is the best way to contact the hotel? You can reach the hotel at 212-257-8366 I have a media or influencer request. Whom do I contact? Please send any media requests to [email protected] and influencer requests to [email protected]. Health & Safety What are your cleaning practices and amenities? Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials. What steps are you taking to practice safety at the hotel? All team members undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. In addition, we request that all individuals, guests and team members alike, adhere to local guidelines in regards to masks. To further protect you and the planet, we continue to offer contactless guest services including mobile keys, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store. Is onsite COVID-19 testing available? We do not offer onsite testing but can arrange for a healthcare professional to come to the hotel. Is proof of vaccination required? As per government guidelines, we do not require proof of vaccination. Can I travel to New York, New York? Yes, see latest vaccine requirements here. About Central Park Where can I get tickets to Broadway shows? Our concierge team is available to help with purchasing tickets to any Broadway show you might be interested in seeing. They also have great recommendations, if you’re not sure what to see. Keep in mind, some shows sell out quickly – so it’s always helpful to plan ahead! What time is it in New York? New York is in the Eastern Time time zone (UTC -5:00/-4:00), currently, observing Eastern Daylight Time (UTC -4:00). Beginning November 4, 2018, New York will shift to Eastern Standard Time (UTC -5:00). To check the local time in New York, visit this link. How big is Central Park? Central Park is Manhattan's largest outdoor green space, measuring over 1 square mile. What are the best New York restaurants? New York is home to countless world class dining restaurants. Jams by Jonathan Waxman is located within the hotel and features fresh, seasonal American cuisine. If you’re looking for options to take you outside the hotel, our concierge team will have some great recommendations! What are the best New York bars? New York is home to some of the best bars in the country. Personally, we’re fans of the bar at Jams where you can get our signature Greenhouse Cocktail. Visit our concierge team for tips on the best cocktails to be had in the city if you’d rather venture out. What is the weather in New York? The weather in New York varies by season – so there’s something new to experience with each visit. Visit this link to view the current weather in New York so you can plan accordingly and pack the essentials. What to do in Central Park? Central Park is home to many different #daylife activities. Take a run, rent a bike or enjoy a picnic in the park from Jams in the great outdoors. What are the five Boroughs of NYC? New York City is made up of 5 boroughs: Bronx, Brooklyn, Manhattan, Queens, and Staten Island. How many people live in New York City? New York City is home to 8.53 million people with 1.655 million living in Manhattan. Loyalty Do you have a loyalty program? Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions. Where can I learn more about MISSION by SH? You can learn more about MISSION by SH here. How do I join MISSION by SH? Sign up to join MISSION by SH by filling out this form. Sustainability Is the hotel LEED certified? Yes, 1 Hotel Central Park is LEED Certified. What are the hotels sustainability practices? Good energy is clean energy. Your home away from home is equipped with efficient energy systems that feature low-energy LED light bulbs, and smart heating and cooling. We also purchase carbon offsets to reduce our operational footprint. Experience local elements. We use regional and reclaimed materials, including reclaimed planks sourced from water towers that now act as headboards in our guest rooms. Drink up. Each guest room in our hotel features a water tap built into the wall equipped with a water filtration system to provide our guests with high-quality drinking water. Our in-room cups and carafes are made from recycled wine bottles, to discourage guests from using single-use water bottles, especially plastic. Winding down should come naturally. We sustainably sourced linens and non-toxic, eco-friendly mattresses that are healthy for both you and the environment. Indulge guilt-free. The ingredients used in Jams and in-room dining are organic and sustainably sourced from local purveyors. Travel with care. Explore the city emission free with our Audi e-tron electric vehicles or explore Central Park by bike or on foot. Does the hotel have a towel or linen refuse program? Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up. Does the hotel have a food waste reduction program? Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of. In fact, 1 Hotel Central Park is part of the pilot group of this program. Does the hotel have water-efficient faucets, toilets, or showers? Yes, we have water-efficient faucets, toilets and showers in all of our guest rooms. Does the hotel have a recycling program? Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of. In fact, 1 Hotel Central Park is part of the pilot group of this program. Does the hotel have a food waste reduction program? Yes we do! Does the hotel have a soap or toiletry donation program? No, we do not. Transportation / Directions What is your address? 1414 6th Ave New York, NY 10019 How much is parking? Our rates are $85 for a Sedan and $95 for an SUV for a 24hr period. Electric vehicles receive 20% off parking. How far will the Audi e-tron house car take me? We’re happy to offer our Audi e-tron house car service for rides within a 15 block radius of the hotel. The house car is available on a first-come basis during select hours. To explore destinations beyond this radius, we invite you to reserve the fully-electric Audi e-tron for a test-drive for up to two hours once during your stay. To learn more, click here. How do I get to the hotel? Forms of transportation are Uber, taxi, subway or bus. What is the closest airport? LGA - 6.9 miles away EWR - 17 miles away JFK - 17 miles away How can I arrange transportation from the airport? How much will it cost? You may contact our concierge for transportation arrangement and pricing at [email protected]. Reservations I booked on a website other than the hotel website and need to change my reservation. How do I do this? Please contact the 3rd party company that you made the reservation through. We are happy to assist as well please call in house reservations at 833.625.4111 and we will be able to assist you right away. Please have your confirmation handy. Can someone else pay for my reservation? Can I pay for someone else's reservation? If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing. What is your guarantee/deposit policy? Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. What is your cancellation policy? Pay Now rates are non-refundable, full pre-paid and non-transferrable. Pay Later rates require a cancellation notice 72 hours prior to date of arrival in order to avoid a penalty of one night's stay. Unless otherwise noted on confirmation, please let us know if you have to cancel 72 hours before arrival to avoid penalty. If you just don’t show up, we’ll have to charge one night’s stay. For the Greenhouse Suite, please let us know if you have to cancel 7 days before arrival to avoid penalty. If you just don’t show up, we’ll have to charge two night’s stay. What does the [destination/resort/amenity] fee include? Mind and Movement, offering a variety of fitness and wellness experiences Unlimited local calls Audi e-tron house car drop-off service (based on availability, within three-miles radius) What are the check-in and check-out times? Check in is at 4pm and checkout is at 12pm. Can I check-in early? Book an early flight? We’ll do our very best to accommodate you - just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is a late departure fee of one night’s stay plus tax. Can I get late check-out? Want to sleep in? We’ll do our very best to accommodate you - just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is a late departure fee of one night’s stay plus tax. Can I store my luggage before check-in or after check-out? We'll gladly stow your luggage safely and securely, until you're ready to move on. Is my ID/passport required at check-in? For security purposes, please provide a valid government or state-issued photo ID at check-in. What is the minimum age to check in to a room? You must be 18+ to book a room. Do you have an early departure fee? The early departure fee will be one night room and tax for the day you are departing. Is breakfast included? Breakfast is included with our breakfast package reservations, otherwise breakfast is not included but can be enjoyed at our Jams restaurant or through in-room dining at an additional cost. What forms of payment are accepted to pay for my room? Credit Cards must be presented upon check and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing. I have questions about my hotel bill. Whom do I contact? Please contact our hotel directly at 212.703.2001 and our accounting team will be more than happy to connect you with our accounting department. Does the hotel require a deposit for incidentals? Our front office team will take an incidental hold per day of $250 during check-in. How can the incidental deposit be made? To cover incidentals, we’ll hold $250/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges. When will the incidental deposit be returned to my debit or credit card? After the bill has been settled during checkout, it will take 5-7 business days to see the amount reflected back into your account for any unused amount. How much money does the hotel authorize on my debit or credit card at check-in? The hotel will authorize the incidental hold of $250 per night as well as any other remaining amount for the grand total not taken from the initial deposit. Rooms Do you have accessible rooms? Yes, we have accessible rooms available with features such as wheel chair accessible tubs and handlebars in a shower. Do you have rooms with views? Yes, park views are available. Do you have rooms with a balcony or terrace? No, we do not have rooms with balconies or terraces available. Do you have rooms with two beds? We do have rooms with two full size beds. Do you have rooms that have a bathtub? Yes, we have guest rooms with a bathtub. Pets Are pets allowed? Are there restrictions for types, breeds, or size? 1 Hotel Central Park welcomes all four-legged furry travelers up to 40lbs max per room. This means that whether it is 1 pet or 2 pets, the combined max weight is 40lbs. Please note, if your room gets dirty, a $250 cleaning fee will be added at the end of your stay. Is there an area for pets? We don't have a designated area for pets, but we will gladly recommend Central Park. Do you have pet-free rooms for those with allergies? No, we do not have pet-free rooms. Do you have pet-sitting or dog-walking services? No, we do not have pet sitting or dog walking services. However, we can have our concierge team assist with locating services nearby. Are there pet stores nearby? Yes, our concierge team can assist with providing store locations. Are there pet-friendly restaurants nearby? Yes, there are pet-friendly restaurants nearby, our concierge team can help with recommendations. Amenities How much do you charge for high-speed/wifi internet access? WiFi internet access is complimentary for hotel guests. Do you have a fitness center? What equipment does it offer? What are its hours? Yes, The Field House is open 24hrs daily. It offers a wide range of equipment including treadmills, ellipticals, floor equipment, dumbbells, bikes and more. Do you offer personal training or group fitness classes? Yes, we offer personal training and group fitness classes. Find out more here. Do you have a business center? We have two desks available on the 2nd floor, which guests can work from unless the space is being used for a private event. To request information about booking meeting room spaces, please click here. Do you have a pool? No, we do not have a pool at 1 Hotel Central Park. Do you have a spa? While we do not have a spa on property, our concierge team can help you to find a nearby spa. Do you have a kids club? No, we do not have a kids club. Do you offer currency exchange? No, we do not offer currency exchange. Do you have a gift shop? Yes, our retail offerings are located behind the concierge desk in the lobby, where you can find a little 1 Hotel to take with you. Do you offer laundry or dry-cleaning services? Yes, we offer laundry & dry cleaning services. Concierge I want assistance planning my trip to 1 Hotel Central Park. How do I contact the hotel? You can reach out to our concierge team by phone at 212.703.2001 (ask for the concierge department) or directly by email - [email protected] Dining & Entertainment Do you have a bar? Yes, Jams Restaurant has a bar - located on the lobby floor of the hotel. You can find more information about our restaurant here. Do you have in-room dining? Yes, in-room dining is available 7am-10pm. Do you have any special events? Yes, for more information on our monthly programming please visit our calendar of events page. Private Events & Meetings Do you have events and meeting spaces? Yes, find more information here. Do you offer group rates? Yes, we offer group rates for groups of ten or more rooms.
