Contact 1 Hotel Central Park

We’d love to hear from you about your upcoming trip to New York City or a previous stay at 1 Hotel Central Park. Simply fill out the contact form below or give us a call. Our team can help you plan a special event, assist you with special requests for your stay, or update an existing reservation.

Reservations: 833.625.4111 Hotel: 212.703.2001 Fax: 212.703.2002

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Thank you for your interest in a career with 1 Hotels. Please visit careers.shhotelsandresorts.com to learn more about our company, culture, benefits, and opportunities.

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Media Contacts

Elizabeth Traub

Managing Partner
EJ Media Group
[email protected]
646.701.7042

Brad Zeifman

Principal
S H A D O W
[email protected]
212.972.0277

Hotel Policies

Cancellation Policy

Pay Now Rates: Non-refundable, fully pre-paid. You will not receive a refund on these rates, even with 24 hours notice or more of cancellation.

Pay Later Rates: Pay Later reservations require a 1 night deposit, taken at time of booking, for all suites. For any cancellations on Pay Later Rates for a standard guestroom, notice is required by 12PM the day before arrival to avoid penalty fee. 72 hours notice required on Specialty Units, including Neighboring/Connecting rooms and City Suite or Park Suite categories. 7 days notice required on reservations for the Greenhouse Suite.

Guaranteed Reservation

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, we’ll hold $150/day on your credit card. Know there is a smoking fee of $250/room or suite.

Early Arrival/Late Departure

Check in time is after 4PM and check out time is 12PM. Book an early flight? Want to sleep in? We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is an early departure fee of one night’s stay plus tax. Late check-out fees apply after 12pm.

Taxes & Fees

Standard New York City taxes are applied to all reservations.

A daily $45 amenity fee per room, exclusive of tax, is applied at the time of check-in. This fee is separate from your room rate and offers unique amenities including:
Audi e-tron house car service
Mind and Movement fitness and wellness experiences
Nature-inspired programming and events
Lobby Farmstand with fresh seasonal fruit
Pet beds for our four-legged guests

Pet

Your pet is welcome here! If your room gets dirty, a $250 cleaning fee will be added at the end of your stay. Please familiarize yourself with the house rules..

Frequently Asked Questions

Looking for more information about 1 Hotel Central Park? Visit our Frequently Asked Questions page for all of the answers.