Frequently Asked Questions
You must be at least 18 years old to reserve a room. Guests under 18 years of age must be accompanied by an adult over 18 to stay in the hotel. For security purposes, please provide a valid government-issued photo ID at check-in.
1 Hotel Copenhagen is a smoke free environment, this includes e-cigarettes. Please note that a minimum fee of 1500 DKK per room per day will be charged if smoke is detected. Please note that smoking is permitted on our balconies and terraces only if the door is closed between room and outside space or additional deep cleaning fees will apply at the guest's expense.
Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted.
Absolutely. We’re happy to receive packages on your behalf—just a few details to keep things smooth:
Please ensure the package is clearly labeled with the guest name and reservation number. Kindly notify us in advance by emailing [email protected].
Please note: We can only accept deliveries for guests with an active reservation.
Yes! The 1 Hotels app is available for download in both the Apple App Store and Google Play Store. It’s your easy companion for booking, managing your stay, and discovering all the special touches we offer.
Our team speaks English, Danish, Swedish, Spanish—and a few other languages too, depending on who’s on duty. If there’s a specific language you’re more comfortable with, let us know in advance and we’ll do our best to accommodate.
Our rooms are equipped with an air-cooling system designed to keep your space comfortable, naturally. If you need any help adjusting the temperature during your stay, just let us know—we’re here to help.
Yes, most of our rooms invite in the fresh Copenhagen air with windows that open. A few of our Alcove Queen and Alcove King rooms are the exception—if fresh air is a must, just let us know when booking, and we’ll do our best to accommodate.
Whether you're planning your stay or already on your way, we’re here to help. You can reach us by phone at +45 33 45 91 00, email us at [email protected], or message us through the 1 Hotels App for quick and seamless support.
Arriving by Car?
Take advantage of our valet parking service for 600 DKK per 24 hours. Let us handle your parking needs while you enjoy a seamless and relaxing stay.
While we don’t currently offer EV charging on-site, you’ll find convenient options close by. Q-Park Nørreport offers secure parking with charging stations, or you can opt for street parking with chargers near Vor Frue Kirke. Need directions or details? Just let us know—we’re happy to help.
Not likely. Copenhagen is wonderfully card-friendly—most shops, restaurants, and services accept credit cards. If you prefer to carry a little cash, that works too, but chances are you won’t need it often.
Tipping isn’t expected here in Copenhagen, as great service is always included. If you feel inspired to leave a little extra for exceptional service, it’s always appreciated — but never required.
Our property will continue to be sanitised using industrial-grade agents. Our kitchen staff maintains rigorous cleaning processes.
To ensure a safe and comfortable environment for all guests, gym access is available to guests aged 18 and older. Younger guests are welcome when accompanied by an adult.
Yes! It’s called MISSION by 1 Hotels — designed to reward your adventures with us. Join to enjoy exclusive perks, and experience our commitment to wellness, sustainability, and thoughtful travel. Ready to start your Mission?
Dive deeper into MISSION by 1 Hotels and discover all the benefits, exclusive experiences, and ways to earn points by visiting 1hotels.com/member. Your journey to thoughtful, rewarding travel starts here.
Joining MISSION by 1 Hotels is easy—just visit 1hotels.com/member to sign up and start enjoying exclusive benefits. Welcome to a more meaningful way to travel.
Absolutely. At 1 Hotels, sustainability is woven into the fabric of our existence. We design our spaces to honor the natural environment and culture of each setting, striving to do all the good we can along the way. For more detailed information on our sustainability efforts, please visit our Sustainability page.
We want your journey to start as effortlessly as your stay with us. Here are a few ways to reach us from the airport:
- Metro: Hop on the Metro M2 line toward Nørreport Station—just a 15-minute ride. From there, it’s a gentle 5-minute walk to our doorstep.
- Taxi: For convenience, taxis await you right outside Terminal 3, ready to whisk you directly to us.
- Private Transfer: Prefer something tailored just for you? Reach out, and we’ll happily arrange a private transfer to greet you in style.
Let us know how we can assist in making your arrival seamless.
While we don’t offer a shuttle or house car service, our prime location makes it easy to explore the city with taxis, rideshares, or public transit just steps away.
Absolutely. Nestled in the vibrant Latin Quarter, our hotel puts you right in the heart of the city—steps away from culture, dining, and everything that makes the city buzz.
Yes! Explore the city on two wheels with our bike rentals, available for 200 DKK per bike, per day (subject to availability). Just let us know, and we’ll help you get rolling.
Absolutely. Situated right in the city center, our hotel puts you within easy reach of some of the best shopping, from charming boutiques to popular brands — perfect for a leisurely stroll or a day of discovery.
We want your journey to start as effortlessly as your stay with us. Here are a few ways to reach us from the airport:
- Metro (30 DKK): Hop on the Metro M2 line toward Nørreport Station—just a 15-minute ride. From there, it’s a gentle 5-minute walk to our doorstep.
- Taxi (approximatly 400 DKK): For convenience, taxis await you right outside Terminal 3, ready to whisk you directly to us.
- Private Transfer: Prefer something tailored just for you? Reach out, and we’ll happily arrange a private transfer to greet you in style.
Let us know how we can assist in making your arrival seamless
You can reach our Reservations team at +45 33 45 98 00 or +1 855 212 0200. We're here to help you craft your perfect stay.
If your reservation was made through a third-party site, please reach out to them directly for changes or updates. We’re happy to assist once the booking is transferred to us, but initial changes must go through the original booking channel.
Yes, that’s possible with a little advance notice. Kindly reach out to us at [email protected] at least 72 hours prior to arrival, and we’ll guide you through the next steps.
All reservations must be secured with a major credit card. Please note, a physical card in the guest’s name must be presented upon arrival.
Booking on someone else’s behalf? Contact us ahead of time so we can assist with third-party billing.
To keep things smooth and seamless, we place a DKK 1,000 daily hold for incidentals, with additional authorizations as needed. We currently do not accept Apple Pay or Google Pay as guarantee method.
- Pay Now rates: Non-refundable, non exchangeable or transferrable and fully pre-paid. You will not receive a refund on these rates.
- Pay Later rates: For any cancellations on Pay Later rates, notice by 4pm one day before arrival (hotel time) is required to avoid a fee of the first night’s rate plus tax.
- No-Show Policy
Life happens, and plans can change—but if you don’t show up for your reservation, a no-show fee will apply. For Pay Now Rates, the full deposit taken at the time of booking will be retained. For Pay Later Rates, we will charge the first night’s rate plus applicable taxes. Please note that your reservation will be marked as inactive (no-show status), and a new reservation must be made at the current applicable rates should you show up the day after. We appreciate your understanding!
Check-in begins at 3 PM. Check-out ends at 12 PM.
Yes. For your safety and ours, a valid government-issued photo ID is required. Guests must be at least 18 to check in or be accompanied by an adult.
We’ll always do our best to welcome you early. Reach out in advance and we’ll try to accommodate.
Guaranteed early check-in at 1 PM is available for DKK 395 (based on availability).
For earlier arrivals, reserving the night before ensures your room is ready when you are. Please inform us prior to arrival.
If your room isn’t quite ready, we’ll be happy to hold your luggage securely while you relax or explore.
Late check-out options are available, based on availability:
2 PM check-out: DKK 495
Every additional started hour: DKK 495
After 6 PM: Full daily rate applies
Yes, we offer a secure luggage room. While we’ll take great care, the hotel is not liable for stored items.
You must be at least 18 years old to reserve a room. Guests under 18 years of age must be accompanied by an adult over 18 to stay in the hotel. For security purposes, please provide a valid government-issued photo ID at check-in.
There is an early departure fee depending on booked cancellation policy of your reservation.
Breakfast inclusion depends on your rate and booking channel. If not included, you’re welcome to enjoy breakfast in our restaurant at an additional charge.
We accept major credit cards and cash. Please note:
Due to Danish regulations, we cannot accept cash payments exceeding DKK 14,999—even across consecutive stays or split transactions. We’re happy to offer secure, seamless alternatives.
Yes. A hold of DKK 1,000 per day is placed on your credit card during your stay to cover any incidental charges.
Incidental holds are placed on a credit card only.
Funds are released within 7 days of your departure. Timing may vary slightly depending on your bank.
Complimentary high-speed Wi-Fi is available throughout the hotel — so you can stay connected effortlessly, whether you’re working or unwinding.
Yes! Our fitness center, called the Field House, is open 24/7 to fit your schedule. It’s thoughtfully equipped with everything you need—from cardio machines to free weights—so you can keep up your routine anytime, day or night.
Absolutely! We’re here to support your wellness journey. Please reach out to us directly for details on personal training sessions and group fitness classes tailored to your needs.
We don’t have a formal business center, but our cozy bar offers the perfect laid-back spot to catch up on work, sip a drink, and get inspired.
We don’t have a pool at the hotel, but if you’re craving a refreshing dip, we can recommend nearby pools or, for the truly adventurous, a swim in the beautiful Copenhagen Harbour.
We’re excited to share that the Bamford Spa is set to open in Q1 2026, bringing you a serene sanctuary to unwind and recharge. We can’t wait to welcome you to this new wellness experience soon.
We don’t have a pool onsite, so this question doesn’t apply — but we’re always happy to recommend nearby spots for a refreshing swim.
We don’t offer a kids club, but we’re happy to help you discover family-friendly activities and experiences around the neighborhood.
We don’t have an ATM at the hotel, but there are several conveniently located nearby — just ask us for directions when you arrive.
Also, cash is rarely needed in Copenhagen since credit cards are widely accepted almost everywhere, making your stay even more effortless.
We don’t provide currency exchange services onsite, but don’t worry—Copenhagen is very card-friendly, and credit and debit cards are accepted almost everywhere, making cash exchange less necessary.
Yes! Just steps from the reception, you’ll find a thoughtfully curated selection of unique and beautiful items—perfect for souvenirs or gifts to take a little piece of your stay home with you.
Yes, we do. Our laundry and dry cleaning services are available for your convenience at an additional cost—because we want you to travel light and feel fresh.
At 1 Hotel Copenhagen, we believe everyone deserves a welcoming and comfortable stay. Our hotel is thoughtfully designed with accessibility in mind to ensure all guests feel at home. For detailed information on our accessibility features, please visit our accessibility page: https://www.1hotels.com/copenhagen/accessibility.
Dogs are family too. We would never ask you to leave your furry (or not furry) friend behind! Your pup is always welcome at 1 Hotel Copenhagen. Please visit https://www.1hotels.com/copenhagen/pet-friendly for more information.
While we love our furry friends, we currently don’t have a designated pet area on-site. Please reach out if you have any questions or need recommendations nearby.
Yes, we have pet-free rooms
Yes, we work with the local dog walkers to look after dogs during your stay, please contact our concierge team to arrange.
Yes, our concierge team can assist with providing store locations.
We welcome pets in designated areas of our Food & Beverage outlets, subject to availability—just let our team know when you arrive. For more options beyond the hotel, we’re happy to share recommendations for nearby pet-friendly restaurants. Feel free to ask us anytime!
We’d love to help you plan your stay. Reach out to us anytime at [email protected], and a member of our team will be happy to assist with your travel plans, experiences, and more.
At 1 Hotels, we’re proud to be paper-smart and do our best to minimize printing wherever possible. That said, we understand there are times when it’s necessary—please stop by the reception desk, and a member of our team will gladly assist you.
Yes. Welcome to Fjora—a quiet tribute to the Nordic wild. Rooted in seasonal ingredients and inspired by the landscapes of Scandinavia, Fjora invites you to slow down, savor, and reconnect with nature, one bite at a time.
Yes, we do. Wake up slow and ease into your day with a nourishing breakfast at Fjora, our signature restaurant.
Breakfast is served daily from 6:30am to 11:00am, and if not already included in your rate, it is available for 345 DKK per person.
Let us know if you have any dietary needs—we’re happy to accommodate.
Kindly note, grab & go breakfast available in bar PÆRE from 6:30am - 11am.
Yes. Welcome to PÆRE—more than a bar, it’s a place to pause, connect, and sip something thoughtfully crafted. Nestled in the heart of the hotel, PÆRE brings together the city’s vibrant energy and our warm, grounded spirit.
Whether you're in the mood for a seasonal cocktail, a glass of natural wine, or a quiet moment by candlelight, we’ll meet you there.
Yes. Sometimes, staying in is the real luxury.
Our in-room dining menu is available daily, offering nourishing, locally inspired dishes, snacks, and drinks delivered right to your door. Whether it’s a slow breakfast, a late-night bite, or something in between, we’ve got you covered
Copenhagen is a city where timeless history meets modern sustainability — a vibrant tapestry of cozy cobblestone streets, lush green spaces, and innovative design. It’s a place that invites you to slow down, breathe deeply, and connect with the effortless balance of nature and culture. Here, every corner reveals a story, from the colorful harbor to the serene parks, making it a truly soulful destination that feels both refreshing and inspiring.
Start your journey by wandering along Nyhavn’s iconic waterfront, where vibrant townhouses meet gentle waves. Explore the lush gardens of Tivoli, a magical blend of whimsy and nature. Don’t miss the peaceful embrace of the Botanical Gardens or the inspiring views from the Round Tower. For a truly local experience, discover Copenhagen’s charming neighborhoods like Vesterbro and Nørrebro — where creativity, community, and calm coexist. Each step in Copenhagen is an invitation to experience beauty, simplicity, and mindful living.
Yes—we do.
Whether you're gathering for business, celebration, or something in between, our event and meeting spaces are designed to inspire. From sunlit rooms with natural materials to flexible layouts and thoughtful amenities, each space reflects the organic warmth of 1 Hotel Copenhagen.
Tell us more about your vision, and we’ll help bring it to life.
Let us help you plan a celebration of love as beautiful and unique as nature itself.
From intimate gatherings to grand celebrations, our spaces offer a soulful backdrop that brings people together. Celebrate with us—and watch love grow.
Connect with our team to begin planning your unforgettable day.
Let’s create something meaningful—together.
To begin planning your meeting, event, or wedding at 1 Hotel Copenhagen, you can fill out our online form and we’ll be in touch. Prefer a more personal connection? Reach out to us at [email protected].
We’d love to host your group—whether you're gathering for business, celebration, or a shared experience.
For group rates and availability, please connect with us at [email protected]. Let’s make something special, together.