Frequently Asked Questions
2‑17‑22 Akasaka, Minato-ku, Tokyo, 105-0001, Japan
Minors are welcome to stay; however, guests under the age of 18 must be accompanied by a parent or legal guardian.
No, we do not allow smoking in rooms or on property.
Professional photography and videography are not permitted in public spaces or outlets without prior, written permission. However, for event spaces or guest rooms that have been booked, photography and videography is permitted.
For hotel guests, we kindly ask that you include the check-in date and the guest’s name when contacting us.
Hotel address: 2‑17‑22 Akasaka, Minato-ku, Tokyo. 105-0001
We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.
Japanese, English, Korean, Chinese, Tagalog (as of summer 2025)
Yes, all guest rooms and public spaces have both central air conditioning and heating.
Our guest room windows are sealed, but fresh air is continuously circulated to ensure a comfortable stay.
Yes, parking is available underground.
Yes
We have an indoor pool and fitness center called The Field House Gym, both on level 38.
Yes, there is a Spa facility on level 38.
Yes, we offer both laundry and dry cleaning services.
Our MISSION by 1 Hotels membership program is designed to deepen your connection with nature. Members enjoy exclusive rewards for embracing meaningful experiences inspired by the natural world. Learn more about MISSION by 1 Hotels
Yes — while credit cards are accepted at hotels and most major stores, cash is still essential for temples, markets, food stalls, and smaller shops, especially outside city centers.
Tipping is not expected in Tokyo. Exceptional service is standard and appreciated without extra gratuity. However, some hotels may include a service charge on your bill — this is typically stated in advance and does not require additional tipping.
Yes, the following major credit cards are accepted:
VISA/American Express/Master Card/JCB/Diner’s Club/Discover
Check-in is available from 3:00pm. If you arrive earlier, we can assist with check-in procedures and hold your luggage. For guaranteed early access to your room, an additional night’s charge will apply.
While we are unable to guarantee specific rooms in advance as room numbers are assigned on the day of arrival, we would be pleased to note your preferences.
Please refer to our Policies page for details regarding cancellation fees.
Yes, we can arrange cakes or flowers with at least 3 days' notice before your stay. Charges will be added to your room bill.
We do not offer post-stay invoicing for individual reservations. Payment must be made in advance by bank transfer, credit card, or cash. For charges incurred during the stay such as phone calls, dinner, or minibar usage, we will either hold a signed credit card imprint or request an estimated prepayment to be settled upon checkout.
Yes, complementary internet access is available in all guest rooms.
Yes, both laundry and dry cleaning services are available.
Yes, 24-hour in-room dining service is available, offering a variety of menu options.
Yes, bathrobes are provided in every guest room.
Yes, our loyalty program, called MISSION by 1 Hotels, is designed for you to be able to customize your stay and share your preferences. For every new member, we give a donation to one of our regeneration projects. Refer to Loyalty Programs for details.
You can learn more about MISSION by 1 Hotels here.
1 Hotel Tokyo is a place for everyone. We've made our hotel as accessible as possible, to provide a welcoming and comfortable experience for all of our guests. See our Accessibility page for details.
