Frequently Asked Questions

1 Hotel Nashville is a smoke-free property. Smoking in guestrooms or suites will incur a fee of $350 per guestroom or $700 per suite.

Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography is permitted. For professional video and photography requests, please contact [email protected]

Yes, please address it to the individual, followed by the guest's arrival date and 1 Hotel Nashville’s address: 710 Demonbreun Street, Nashville TN 37203.

We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.

English, Spanish and Arabic.

Yes, all guest rooms and public spaces have both central air conditioning and heating.

Please send any media and influencer requests to [email protected].

Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.

All team members undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. In addition, we request that all individuals, guests and team members alike, adhere to local guidelines in regards to masks. To further protect you and the planet, we continue to offer contactless guest services including mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store

We do not offer onsite testing but can arrange for a healthcare professional to come to the hotel.

No, as per government guidelines, we do not require proof of vaccination on property.

No, as per government guidelines, we do not require face masks on property. 

Yes, see latest Covid-19 travel requirements here.

Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions. 

You can learn more about MISSION by SH here. 

Sign up to join MISSION by SH by filling out this form. 

Yes, 1 Hotel Nashville is LEED Certified.

ENERGY EFFICIENCY 

The building itself is designed to save 28% annual energy costs by implementing the following optimization strategies:  

• Highly efficient, mercury-free LED lighting systems with smart design strategies and controls  

• Increased insulation with high-performance, low-energy glazing  

• Highly efficient HVAC system with energy recovery and optimized controls 

• Energy monitoring to ensure efficiency and identify opportunities for improvement 

• ENERGY STAR equipment  

 

WATER SAVINGS 

• Highly efficient plumbing reduces indoor water consumption by 4.3 million gallons per year 

• Highly efficient irrigation reduces outdoor water consumption by 78% 

• Extensive native and adaptive vegetation reduces the urban heat island effect 

and decreases storm-water runoff 

• Activated Filter Media (AFM®) water filtration system utilizes upcycled colored glass 

• LeopardUV™ Series provides USA-made ultraviolet water treatment solutions 

 

WASTE DIVERSION 

• Transformed a previously-developed brownfield site, disposing of all contamination before construction 

• Reduced landfill waste by diverting over 50% of construction waste and creating on-site recycling and composting programs 

 

MINDFUL MATERIALS 

• Reclaimed, recovered, and recycled materials (excavated boulders, wood, carpeting) used throughout the hotel 

• Paints, adhesives, and coatings meet stringent requirements to ensure high indoor air quality 

• In-room chalkboards reduce paper use 

• Pens made from natural wood with a silicone cap reduce plastic use 

• Hangers made from 100% post-consumer recycled paper 

• In-room tumblers and carafes made from reclaimed wine bottles 

 

THOUGHTFUL TRANSPORTATION 

• Intentional site design promotes walking, biking, and outdoor activity 

• Preferred parking for fuel-efficient and low-emitting vehicles 

• Electric vehicle charging stations 

710 Demonbreun Street Nashville, TN 37203

1 Hotel Nashville is located at the corner of Demonbreun Street and Eighth Avenue South.

Forms of transportation are EarthRides, Uber, Lyft, taxi or bus.

Nashville International Airport (BNA) is approximately a 15 minute drive from 1 Hotel Nashville.

You may contact our concierge for transportation arrangement and pricing at [email protected]

Valet service is offered for hotel guests at the below rates plus tax.

0-4 hours: $15
4-8 hours: $30
8+ hours: $50
Overnight with in-and-out privileges: $55

Yes, we have three complimentary electric vehicle charging stations on-site.

Nashville’s bus system provides service in and around downtown.

Our Audi e-tron house cars are available on a first come, first served basis and will take you within a 3 mile radius.

Yes, 1 Hotel Nashville is located in the heart of downtown, just a block away from world-famous Lower Broadway and steps from Music City Center, Bridgestone Arena, Country Music Hall of Fame and more.

Please contact the third party company that you made the reservation through. We are happy to assist as well, please contact reservations at 833.624.3111 with your confirmation number.

If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

Reservations must be guaranteed by a major credit card upon booking. 1 night room rate, destination fee, and tax deposit required for suites and specialty units.

Cancel by 3pm local time 2 days prior to arrival to avoid 1 night penalty.

Mind and Movement programming featuring a variety of fitness and wellness experiences

Audi e-tron house car and test drive service (based on availability, within a three-mile radius) 

Field House by Anatomy Fitness Center 

In-Room Nespresso Machine and Coffee 

In-Room Filtered Water Tap

In-Room Television Casting via Hotel App 

Check in is at 4pm and checkout is at 11am.

Book an early flight? We’ll do our best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to check in.

Want to sleep in? We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is a late departure fee of one night’s stay plus tax.

We will gladly stow your luggage safely and securely.

For security purposes, please provide a valid government or state-issued photo ID at check-in.

You must be 21+ to book a room.

The early departure fee will be one night room and tax for the day you are departing.

Breakfast is not included unless otherwise stated in a package reservation. Breakfast can be enjoyed at 1 Kitchen or through In Room Dining at an additional cost.

Credit cards must be presented upon check in and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing.

Our front office team will take an incidental hold per day of $150 during check in.

To cover incidentals, we’ll hold $150/day on your credit card and we’ll authorize additional funds as needed based on your additional incidental charges.

After the bill has been settled during checkout, it will take 5-7 business days to see the amount reflected back into your account for any unused amount.

The hotel will authorize the incidental hold of $150 per night as well as any other remaining amount for the grand total not taken from the initial deposit.

Yes, we have accessible rooms available with features such as wheel chair accessible tubs and handlebars in a shower.

Yes, connecting and neighboring rooms are available.

Yes, we offer daily housekeeping services and turndown service on request.

Yes, city skyline views are available.

Yes, we have guestrooms and suites with balconies and terraces available.

Yes, we have rooms with two queen beds available.

Yes, we have guestrooms and suites with bathtubs available.

We are happy to accommodate an allergy-free room upon request – just let us know in advance.

Yes, TV casting is available through our hotel app.

Yes, minibars are available in all guestrooms and suites.

We would be happy to deliver ice to your guestroom - just place a request through the 1 Hotels app and a member of our team will be glad to assist.

Yes, all guestrooms have safes that are large enough to accommodate a laptop.

Yes, WiFi internet access is complimentary for hotel guests.

Just place a request through the 1 Hotels app and a member of our team will be glad to assist with providing a rollaway bed or crib, based on availability. 

WiFi internet access is complimentary for hotel guests.

Yes, personal training and group fitness classes can be requested through the 1 Hotels app or by booking a package online.

We do not have a business center, but our concierge would be glad to assist with any requests.

We do not have a pool.

Yes, Bamford Wellness Spa is open daily from 10am – 6pm.

We do not have a kids club.

Yes, we have an ATM located on the first floor by the lobby.

No, we do not offer currency exchange.

Yes, located on the first floor in Neighbors is Good Things, where you can find a little 1 Hotel to take home with you.

Yes, laundry and dry cleaning services can be scheduled through the 1 Hotels app.

Clear Walkways, Doors and Paths with Level or Ramped Access 

Accessible Guest Rooms and Meeting Space with Assistive Listening Devices 

Accessible Restaurants, Bars & Amenities 

Accessible Seating Options Dispersed Throughout 

Accessible Restrooms with Family Restrooms, Ambulatory and Accessible Toilet Stalls 

Accessible Heights & Reach Range for Accessible Accessories, Operable Devices & Uses 

Braille Signage Throughout 

Valet Parking 

Yes, dogs and cats of all sizes are welcome. For any other pet requests, please contact us ahead of time.

We do not offer pet services on property, but our team would be happy to recommend preferred local options.

Yes, there are many local pet shops, our team would be glad to assist with recommendations.

Yes, there are many local restaurants that are pet friendly, our team would be glad to assist with recommendations and reservations upon request. There is also a list of pet friendly recommendations on the 1 Hotels app.

Yes, Riverfront Dog Park is located just down the street.

Yes, we have three dining outlets within the hotel. 1 Kitchen, serving breakfast, lunch and dinner, and Neighbors coffee shop are located on the first floor. Harriet’s rooftop is located on the 18th floor.

Yes, 1 Kitchen’s bar is located on the first floor and Harriet’s rooftop bar is located on the 18th floor.

Yes, in-room dining is available 24 hours a day.

Yes, for more information on our monthly programming, please visit our events page.

Yes, we have 6,000 square feet of flexible meeting and event space. Find more information here.

Yes, we have spaces for weddings of all sizes. Find more information here.

Please submit a Request for Information here and a member of our sales team will be in contact with more information.

Yes, please contact [email protected] for more information on group rates.