常见问题
不，我们不允许在客房内或酒店内吸烟。
不允许在公共场所或销售点进行专业摄影和摄像。但是，对于已预订的活动场所或客房，则允许摄影和摄像。
Yes, please address it to the individual, followed by our Hotel address: 2341 Collins Avenue, Miami Beach, FL 33139
我们可以！1 Hotels 应用程序可从App Store或Google Play Store 下载。
The main languages spoken by staff are English, Spanish, & Creole. We have many other staff that speak different languages such as Italian, Portuguese, & French as well.
是的，所有客房和公共场所都配有中央空调和暖气。
You may contact the hotel by calling 305-604-1000
Please email our PR agency at is 1[email protected]
我们将继续使用经 EPA 批准的医院级药剂和活性氧喷瓶进行消毒。我们的厨房员工保持严格的清洁流程，我们的管理团队已通过 ServSafe® 认证，确保加强安全培训和教育材料。
High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day. To further protect you and the planet, we continue to offer contactless guest services including menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.
在1 Hotels，我们的忠诚属于您和大自然母亲。为了培养这种联系，我们精心设计了一个独一无二的会员计划，名为 "Mission ，奖励您和我们的地球。了解更多信息，请点击此处加入。
Yes, 1 Hotel South Beach is LEED Silver certified.
1 Hotel South Beach sources sustainable from food & beverage vendors, zero waste kitchens, and drives energy efficiency.
We are highly focused on efficient energy and water waste for each building. We constantly strive to better our approach to sustainability and are always finding innovative ways to creatively engage our guests in this journey so that they might apply this thinking to their own lives.
是的，在所有客房及更多地方。
当然可以。我们每隔三天或应要求更换客房床单。作为最佳做法，我们不更换挂起来的毛巾。
Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of.
Yes, the hotel aims to reduce food waste across kitchen and guest accommodations.
No, the hotel does not participate in a toiletry donation program.
1 Hotel South Beach is located at 2341 Collins Avenue, Miami, FL 33139.
Forms of transportation are Uber, Lyft, taxi or bus. If you are interested in arranging private transportation please email [email protected].
Miami International Airport is 9.4 miles away.
You may contact our concierge for transportation arrangement and pricing at [email protected].
代客泊车服务每辆车 65 美元（含税）。经场地验证后，每辆车可享受最长 3 小时 30 美元的价格。
如果在 AVIV 进行场地验证，每辆车最多可使用 4 小时，费用为 25 美元。
价格可能会根据影响较大的日期和全市性活动发生变化。
Yes, we have charging stations located in our parking garage.
Our fully electric Audi e‑tron house car is available Thursday - Sunday from 9am-9pm and Friday & Saturday from 9am - 10pm on a first come first serve basis and will take you within 3 miles radius.
We have complimentary bikes for hotel guests. For more information please visit valet.
Yes, nearby you will find the Bass Museum, outdoor mall Lincoln Road, and more. Check out our Neighborhood Guide for best places to visit on the beach & and in Miami.
Please contact the 3rd party company that you made the reservation through. We are happy to assist as well please call in house reservations at 305-604-6900 and we will be able to assist you right away. Please have your confirmation handy.
如果客人代表他人预订，则必须直接联系酒店以安排第三方结算。
预订时必须使用主要信用卡担保。停业日期有其自己的规定。
Pay Now rates are non-refundable, fully pre-paid and non-transferrable. Pay Later rates require a cancellation notice 72 hours prior to date of arrival in order to avoid a penalty of up to two night's stay. Unless otherwise noted on confirmation, please let us know if you have to cancel 72 hours before arrival to avoid penalty. If you just don’t show up, we’ll have to charge up to two night’s stay.
For penthouses and homes, please let us know if you have to cancel 7 days before arrival to avoid penalty. If you just don’t show up, we’ll have to charge two night’s stay. Special Event dates require a cancellation notice of 14 days prior to date of arrival in order to avoid a penalty of up to two night’s stay. These include, but are not limited to, President’s Day, Boat Show, South Beach Wine & Food Festival, Ultra Music Festival, Easter, Swim Week, Art Basel, and Christmas through New Year’s Day.
是的，我们提供无障碍客房，配有可供轮椅使用的浴缸和淋浴把手等设施。
1 Hotel South Beach welcomes all four-legged furry travelers up to 50lbs max per room. This means that whether it is 1 pet or 2 pets, the combined max weight is 50lbs. Please note, if your room gets dirty, a $250 cleaning fee will be added at the end of your stay.
We don't have a designated area for pets, but our concierge team can assist with providing information about Miami's best dog parks.
不，我们没有无宠物客房。
不，我们不提供宠物看护或遛狗服务。不过，我们可以让礼宾团队协助查找附近的服务机构。
是的，我们的礼宾团队可以协助提供商店位置。
是的，附近有宠物友好型餐厅，我们的礼宾团队可以帮助推荐。
酒店住客可免费无线上网。
Yes, Anatomy is located on the 2nd floor and offers a wide range of equipment including treadmills, ellipticals, floor equipment, dumbbells, bikes and more.
Mon - Fri | 6am - 9pm
Sat & Sun | 7am - 8pm
是的，我们提供个人培训和团体健身课程。点击此处了解更多信息。
We have a business center on the 2nd floor, which guests can work from unless the space is being used for a private event. To request information about booking meeting room spaces, please click here.
Yes, we have 4 pools at 1 Hotel South Beach.
Yes, Bamford Wellness Spa is located on the 2nd floor next to Anatomy.
Daily | 10am - 6pm
Yes, Seedlings Kids Club is located on the 3rd floor. For more information , click here.
不，我们不提供货币兑换服务。
Yes, Goodthings is located on the lobby floor near the hotel entrance.
是的，我们提供洗衣和干洗服务。
You can reach out to our concierge team by phone at 305.604.1000 (ask for the concierge department) or directly by email - [email protected]
Yes, Tala Beach, Watr, AVIV, Sandbox, & Drift have a bar - You can find more information about our restaurants here.
Yes, in-room dining is available 24 hours.
Yes, we offer live music periodically at our lobby bar, Drift. Please refer to our events page for more details.
Yes, for more information on our monthly programming please visit our calendar of events page.
房价不含早餐。如果您想预订包含早餐的客房，可在此查看我们的所有优惠。
Breakfast is served daily in AVIV from 7am - 11:30am. Grab & Go options are also available at Neighbors from 6am - 7pm, daily.
