Perguntas mais frequentes
We are a non-smoking property; designated smoking areas are listed on the property map.
Professional photography, videography, and drone usage are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted and may be arranged with your event manager. Our concierge is able to assist in arranging photography sessions to capture vacation memories.
Yes, please address it to the individual, followed by our Hotel address: 5520 Ka Haku Road, Princeville, HI 96722.
Yes, we do! Our web app can be downloaded on both apple and android phones.
Download the app today for features such as easy check-in and exclusive availability here.
Our team members are fluent in English. We have members of our team fluent in Chinese, Filipino, French, Italian, Japanese, Korean, and Spanish.
Yes, all guest rooms and public spaces have central air conditioning.
You may contact the hotel by calling 833-623-2111 or by web submission on our website here.
Please email our influencer agency [email protected]
Uma estância de wellness-inclusive oferece experiências que vão para além do relaxamento, centrando-se no bem-estar holístico. No 1 Hotel Hanalei Bay, isso inclui tudo, desde refeições nutritivas nos nossos seis restaurantes Ocean Friendly até programas de bem-estar personalizados, tratamentos de spa inspirados na natureza e actividades ao ar livre que lhe permitem reconectar-se com a beleza natural da ilha.
Numa estância de bem-estar como o 1 Hotel Hanalei Bay, espere uma experiência que nutre o corpo e o espírito. Imagine começar o seu dia com ioga com vista para o oceano, saborear uma cozinha fresca de origem local que nutre a partir do interior e entregar-se a tratamentos de spa inspirados na natureza. Cada momento é concebido para o ajudar a reconectar-se consigo mesmo e com o ambiente circundante, deixando-o sentir-se equilibrado, revigorado e mais em sintonia com os ritmos de Kauaʻi.
Quer pretenda reconectar-se com a natureza, aprofundar a sua prática de ioga ou entregar-se a tratamentos de spa holísticos, escolha um retiro que se alinhe com os seus objectivos. No 1 Hotel Hanalei Bay, as nossas experiências de bem-estar incluem ioga ao ar livre com vista para o oceano, programas de fitness personalizados e tratamentos rejuvenescedores no nosso Bamford Wellness Spa, todos concebidos para restaurar o equilíbrio e o bem-estar.
Hanalei Bay is famous for its stunning natural beauty—its crescent-shaped beach, lush mountains, and crystal-clear waters create a picturesque paradise. It's a sought-after destination for surfers, swimmers, and nature lovers. And right at 1 Hotel Hanalei Bay, you'll find our sanctuary honors this natural splendor with sustainable practices and experiences designed to immerse you in the beauty of Kauaʻi.
Begin your day with a paddle on the calm waters of Hanalei Bay, soaking in the stunning mountain views as the morning mist lifts. Wander into Hanalei Town to discover local boutiques and art galleries, or grab a refreshing coconut shave ice from a nearby stand. In the afternoon, explore the picturesque trails and beaches. As the day winds down, find a quiet spot on the beach to watch the sunset or visit one of the eateries to feel like a local.
Yes, swimming in Hanalei Bay is a beautiful experience. With its calm, clear waters, the bay offers the perfect setting for a refreshing dip or a leisurely swim, especially during the summer months when the ocean is at its calmest. For those seeking a more adventurous experience, our 1 Hotel Hanalei Bay team can also guide you to the best snorkeling, paddleboarding, and kayaking spots nearby. Checking local conditions and lifeguard postings before heading in is highly recommended to plan accordingly.
Yes. View all our venues are on property here.
Yes. We have six distinctive dining outlets and bars, plus fresh takes on poolside and in-room dining. Our three restaurants are 1 Kitchen, Welina Terrace and The Sandbox. And don't miss 1 Hotels' signature Lobby Farmstand.
Yes, we do. Our Breakfast Buffet is offered from 6:30am to 11am at 1 Kitchen. The buffet is $59 and includes house drip coffee and juice.
O pequeno-almoço não está incluído na tarifa do quarto. Pode ver todas as nossas ofertas aqui se quiser reservar uma oferta que inclua o pequeno-almoço.
Children ages 4 and under enjoy complimentary breakfast buffet at 1 Kitchen with one paid adult.
Yes, we have Welina Terrace Bar, an upscale lounge environment with live music on certain nights, as well as two poolside options, 1 Kitchen Bar and The Sandbox Bar.
Yes. Refuel on your own schedule with seasonal, locally fresh items delivered to your door. Available from 6am to 10pm daily.
Yes. Welina Terrace offers live music Thursday-Saturday by rotating local artists, with additional live music on Monday evenings at The Sandbox.
Yes. We will offer special events throughout the year. For more information about upcoming events and activities, visit our Event Calendar here.
- We offer a variety of wellness programs — from yoga and meditation to strength training, myofascial release, and more. Explore our Mind & Movement classes here. For a deeper experience, discover our Wellbeing Journey room package, where you can immerse yourself in multiple facets of our holistic wellness offerings throughout your stay. Learn more here.
Yes, while we do our best to accommodate walk-ins, we highly recommend reserving your experiences in advance.
Yes, we welcome all levels and modifications are provided for guests as needed.
We embrace every journey of wellbeing. We offer an extensive list of wines and handcrafted cocktails at select dining venues, alongside low-to-no ABV selections.
No 1 Hotels, a nossa lealdade pertence-lhe a si e à Mãe Natureza. Para fomentar esta ligação, criámos um programa de adesão único chamado Mission que o recompensa a si e ao nosso planeta. Saiba mais e adira aqui.
Yes, our 1 Club Membership is our exclusive members program. As a member, some of the inclusions are 24/7 access to Anatomy gym, daily fitness, wellness and cultural classes, access to cabana rentals, valet parking and much more. Please email [email protected] for more information.
5520 Ka Haku Road, Princeville, HI 96722
We are located at the end of Ka Haku Road.
There are limited transportation options available on Kauaʻi. Most visitors rent a car for the duration of their stay. Taxis and private car transportation services are available and require advance reservations. Should you need assistance booking your transportation, please contact our guest experience team. Uber is available but very limited on the island. We highly recommend renting a car while visiting Kaua’i. You can find more information on how to get around the island here.
Lihue Airport - 29 miles away
Princeville Airport – 4 miles away
You may contact our concierge for transportation arrangement and pricing at [email protected]
Valet parking is offered for all vehicles.
There is a $55+ tax per night charge for overnight valet parking for hotel guests.
For day guests, restaurant patrons and spa guests, the following valet parking charges apply: up to 4 hours: $20+ tax; 5 to 12 hours: $55+ tax
Yes, we have charging stations located onsite.
There is a bus stop at Princeville Shopping Center. Please refer to the Kaua’i Bus Schedule here.
Our fully electric Audi e-tron fleet is available daily between 9am to 5pm for guests to test drive in the local area on a first come first serve basis. House Car services are available Tuesday through Saturday between 9am to 5pm and will take you within 3 miles radius of the hotel.
Yes, we have complimentary bikes for hotel guests. For more information please visit valet.
Yes, a variety of beaches are within walking distance, Princeville Makai Golf and Tennis club are approximately 1 mile distance from the hotel and Princeville Shopping Center is approximately 2 miles from the hotel.
It is best to contact the third-party company that you made the reservation through. We are happy to assist as well, please contact reservations at 833-623-2111 with your confirmation number.
Yes. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing. We just require that a credit card authorization form be filled out prior to check-out, or the card be physically presented with an ID.
Our standard deposit policy requires a 2-night non-refundable deposit at 21 days prior to arrival. Our “Pay Now” rates required a full advance deposit of the entire stay including taxes that is non-refundable and non-changeable.
Our standard cancellation policy is 21 days prior to arrival, except for Pay Now rates which are non-cancellable.
A daily $59 resort fee per room, exclusive of tax, is applied at the time of check-in. This fee is separate from your room rate and offers unique amenities including our lobby farmstand with fresh seasonal fruit, bicycle rentals, Audi Experience: e-tron drive program, pet beds for our four-legged guests, reef-safe sunscreen, preferred tee times and discounts at Princeville Makai Golf Club and daily happenings such as fitness and wellness experiences, outdoor pursuits, Hawaiian cultural classes, and taste series.
Check in is at 4pm and check out is at 11am.
Book an early flight? We’ll do our best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to check in. To guarantee an early check-in, a fee is required that varies depending on how early. If you arrive early and we have availability, we will check you in at no additional cost.
Want to sleep in? We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is a late departure fee of half your nightly rate to stay in the room until 5pm. Any later than 5pm requires the purchase of an additional night.
Teremos todo o prazer em guardar a sua bagagem de forma segura e protegida.
Por motivos de segurança, forneça um documento de identificação válido com fotografia emitido pelo governo ou pelo estado aquando do check-in.
É necessário ter mais de 21 anos para reservar um quarto.
The early departure fee will be one night room and tax for the day you are departing. The full stay is forfeited for Pay Now rates.
Breakfast is not included unless otherwise stated in a package reservation. Breakfast may be enjoyed at 1 Kitchen, Neighbors, or through In Room Dining at an additional cost.
Credit cards must be presented upon check-in and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing. At check-out, we can accept cash in full.
Please contact our hotel directly at 833-623-2111 or [email protected] and our team will be more than happy to connect you with our accounting department.
Our front office team will take a minimum incidental hold of $200 per day on a credit or debit card during check-in. If daily spending exceeds this $200, then the hold will increase.
To cover incidentals, we’ll hold $200/day on your credit card, and we’ll authorize additional funds as needed based on your additional incidental charges.
After the bill has been settled during checkout, it will take 5-10 business days to see the amount reflected back into your account for any unused amount.
The hotel will authorize the incidental hold of $200 per night as well as any other remaining amount for the grand total not taken from the initial deposit.
Yes, we have ADA rooms available with features such as wheelchair accessible tubs, lowered vanity, handlebars in the shower and around the toilet.
Yes, we have a connecting Ocean View King and Ocean View Two Queen, a connecting Ocean View One Bedroom Suite and Ocean View Two Queen, and a connecting Puʻu Poa Ocean Loft Suite and Ocean View King.
Yes, unless the Not Now rock is placed outside the door.
Yes, we have ocean and mountain views available.
Select rooms include an outdoor terrace feature. All of our rooms enjoy expansive windows that open fully to invite in fresh air and tropical trade winds.
Yes, we have rooms with two queens.
Yes, our suites include deep soaking bathtubs.
Teremos todo o prazer em acomodar um quarto sem alergias, mediante pedido - basta informar-nos com antecedência.
Yes, through Chromecast.
Yes, we have our Goodthings minibar which features a selection of locally curated snacks and beverages.
Ice machines are located on floors 1, 2, 3, 4, 5, 6, 7. We can also deliver ice to your room.
Yes, we offer personal safes in every room, and they are large enough to accommodate a laptop.
Yes, Wi-Fi internet access is complimentary for registered hotel guests.
Please place a request through our guest services and concierge team who would be happy to assist with providing a rollaway bed or a Pack 'n Play, based on availability. We do not offer cribs at this time.
We have multiple indoor and outdoor event spaces designed as inspiring settings to host meetings, corporate events, and social events. Find more information here.
We have several romantic and picturesque indoor and outdoor locations to host wedding ceremonies, cocktail hours, and dinner receptions. Find more information here.
Please submit an event inquiry in the Gather section of our website or reach the sales team directly at [email protected]
Yes, we can offer reduced room rates for groups with a contracted room block of ten or more rooms.
Kauaʻi é encantadora durante todo o ano, mas os meses mais secos, de abril a outubro, são frequentemente preferidos para a realização de casamentos. O clima quente e ensolarado da ilha cria um cenário ideal para uma cerimónia à beira-mar ou uma receção no nosso terraço ao ar livre com vista para a Hanalei Bay, onde os pores-do-sol são inesquecíveis.
Kauaʻi oferece uma variedade de locais mágicos para casamentos, desde praias isoladas a jardins exuberantes. No 1 Hotel Hanalei Bay, os casais podem trocar votos em vários dos nossos locais deslumbrantes - quer seja uma cerimónia na praia, uma receção no jardim tropical ou uma celebração no nosso terraço com vista para o mar. Cada local oferece uma forma única de abraçar a beleza natural da ilha.
Sim, é necessária uma autorização para realizar um casamento nas praias de Kauaʻi. Isso garante que sua celebração respeite o ambiente natural da ilha. A nossa equipa do 1 Hotel Hanalei Bay está aqui para criar uma cerimónia inesquecível à beira-mar, mesmo na areia ou nos nossos exuberantes espaços de jardim, tudo com o oceano como pano de fundo.
Yes, Bamford Wellness Spa is open daily from 9am to 6pm.
Access is only for resort guests and 1 Club Members. A service must be booked to enjoy spa access. A spa day pass can be purchased for $75 per person to enjoy spa access. Guests must be 18 or older.
Guests ages 14–17 may enjoy any spa service but must be accompanied by a parent or guardian in the treatment room. These guests will not have access to the sauna, steam room, or spa locker areas. They will receive a robe and sandals in a spa bag and may use the retail changing room to get dressed. Guests under 14 may receive salon services only.
Wi-Fi internet access is complimentary for registered hotel guests.
Yes, The Field House by Anatomy is open 24 hours with a guest key. It offers a wide range of equipment including boxing bags, treadmills, ellipticals, pilates equipment, dumbbells, bikes and more.
Sim, oferecemos treino pessoal e aulas de fitness em grupo. Saiba mais aqui.
While we do not have a business center, guests can access our spacious lounge any time of day. To request information about booking meeting room spaces, please click here.
We have three heated pools, as well as three hot tubs. These are available 24 hours a day.
Unfortunately, our pools are only available to registered hotel guests.
Yes, Seedlings is our kids club on property. Find out more here.
Hawaiʻi's currency is the U.S. dollar. We do not offer currency exchange, but our concierge team can assist with locating a close location.
Yes, you can find a little 1 Hotels to take with you at our retail store Goodthings, located near the lobby. We also have retail items available at Bamford Wellness Spa.
Yes, our hotel is located oceanfront at Puʻu Poa Beach. Beach chairs are also available for hotel guests to reserve during their stay.
You can reach out to our concierge team by email at [email protected]
Yes. Please contact our front office or concierge team.
Yes, 1 Hotel Hanalei Bay is LEED Certified.
Learn more about our hotel’s many sustainable practices here.
Yes, we have water-efficient toilets and showers in all of our guest rooms in addition to filtered faucets for you to hydrate freely.
Sem dúvida. Mudamos a roupa de cama nos quartos de hóspedes de três em três dias, ou quando solicitado. Como melhor prática, não mudamos as toalhas que estão penduradas.
Yes, we do! Some of our food waste will go to local farmers for pig feed. Food waste and compostable food ware will all go to Heart & Soul Organics to be processed back into soil amendments, which we can use in our rooftop garden and landscaping. Donatable food will go to a local food pantry to give to those in need.
No, we do not. We use refillable soap and toiletries, which we believe to be a more sustainable practice than single-use bath products.
We have an all-terrain beach wheelchair available for guests with limited mobility to get them to desired locations on the beach or to cabanas. We offer clear walkways, doors and paths with level or ramped access, accessible guest rooms and meeting space with assistive listening devices. Additional accessibility features include:
Restaurantes, bares e comodidades acessíveis
Lugares sentados acessíveis dispersos por todo o edifício
Casas de banho acessíveis com casas de banho familiares, sanitários para ambuladores e sanitários acessíveis
Alturas acessíveis e alcance para acessórios, dispositivos operáveis e utilizações acessíveis
Braille Signage
Estacionamento com manobrista
We don't have a designated area specifically for pets, but we will gladly recommend walking them on the Princeville walking path, various hikes or taking them for a visit to the Kaua’i North Shore Dog Park.
No, we do not have pet-free rooms however, we can deep clean the room in preparation to accommodate those with allergies to pets.
Yes, email our concierge team at [email protected] to assist you with arrangements.
No, however, we have our local grocery store that sells some pet supplies. Our concierge team can assist with providing pet store locations on the island.
Sim, existem restaurantes que aceitam animais de estimação nas proximidades, a nossa equipa de concierge pode ajudar com recomendações.
Yes, we recommend the Kaua’i North Shore Dog Park.
Our property sanitizes using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.
Hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day. To further protect you and the planet, we continue to offer contactless guest services including mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.