Guestroom Safety & Health

We can’t wait to welcome you to our sustainable sanctuary. For your safety and health, we’ve made some significant and necessary changes to our operations, in accordance with CDC guidelines, that take into account the complete experience for your stay.

To ensure a comfortable guest experience, rooms will be sanitized using both CDC-approved cleaning agents and activated oxygen sanitizing agents.

Extra precautions have been added to ensure room cleanliness in accordance with the CDC’s list of high-touch objects. Certain high-touch objects including the remote and phone will be cleaned using sanitizing ozone spray and UV wands and then placed in drawers to signify that they have been sterilized. Other high-touch objects such as throw blankets and decorative pillows have been removed from rooms.

As you arrive in your room, you'll notice a seal on the door, indicating that your room hasn't been entered since it was sanitized.

Throughout your stay, rooms will be cleaned every three days unless requested otherwise, in order to minimize contact between team members and guests. Turndown service is only available upon request. Housekeeping team members change their personal protective equipment after each room cleaning.

UV WandDoor SealMask

 

 

cabanas next to a pool with view of the ocean

Book Stress-Free

For new reservations for stays through September 30, 2020, we're offering flexible cancellation when you book our Cancel Anytime rate.

Guide Your Stay

With the 1 Hotels app, enjoy contactless guest services including check-in, mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging and check out.

phone with the 1H mobile app open

About Your Stay
In compliance with local regulations and CDC guidelines, some amenities and services may be limited or unavailable during your stay, including pool, spa, and food and beverage. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in.

Staying Healthy & Reducing the Spread
To reduce spread of respiratory infections including COVID-19, we are urging guests and team members (hotel employees) to:
- Self-isolate and inform the hotel immediately if they develop a fever (100.4°F/ 38°C or higher), begin to feel feverish, or develop other signs or symptoms of sickness.
- Cover coughs and sneezes with a tissue. Dispose used tissues immediately in a disposable container or a washable trash can.
- Avoid touching their eyes, nose, and mouth with unwashed hands.
- Wash their hands often with soap and water, especially after coughing or sneezing. If soap and water are not immediately available, they can use a hand sanitizer containing 60%-95% alcohol), until soap and water is available.
- Team members to stay home if they are sick until at least 24 hours after their fever is gone without the use of fever-reducing medicines, or after symptoms have improved (at least 4-5 days after symptoms started).

 

July 24, 2020