Gathering Safely

We've missed you and can’t wait to welcome your next meeting or event to one of our sustainable sanctuaries.

To our 1 Hotels community,

1 Hotels was brought to life with an intentional vision to honor and protect the natural world while providing you, our cherished guests, with an unparalleled luxury experience. In light of our vision, the journey of the COVID-19 pandemic sparked a noticeable and necessary evolution of our DNA and operations. In order to safely and cautiously welcome you and our team back to our properties, we constructed a sanitation plan that considers the complete guest experience and utilizes enhanced health and safety protocols in accordance with local health authorities. As we emerge from the pandemic together, we want you, our family, to feel peace of mind knowing that these safety and sanitation practices remain robust — and the warm, nostalgic feeling that greets you at our doors never left.

Your Arrival
• Wellness kits are available for each guest’s personal use upon arrival.
• Guests arrive to a guestroom thoroughly sanitized using EPA approved agents.

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Our Team
• We're only as strong as our teams. Our team members are equipped with hand sanitizer and personal protective equipment and employ operating procedures to ensure your comfort and safety at all times.
• Each team member is trained on health and safety including handling guest-facing materials.

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Spaces & Catering
• Nature inspires all of our spaces, but we're seeking to use outdoor or indoor/outdoor spaces whenever possible.
• Updated spacious floor plans are available to allow you to eat and meet at a safe distance from other patrons.
• Our Housekeeping teams are equipped with EPA-approved cleaning products to disinfect all surfaces in your event space. 
• Our serving team members wear masks and gloves according to local health regulations, and our kitchen staff practices rigorous cleaning processes.
• In addition, our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.
• We will follow local mask mandates for attendees and will have masks on site if needed. 
• Hand sanitizer stations can be available throughout the event.

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Enhanced Technology
• Enjoy enhanced technology for hybrid meetings, including video conferencing, streaming capabilities, and increased bandwidth.
• We offer contactless guest services including check-in, mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.

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To ensure that we are upholding these stringent new guidelines, we introduced a new role at each of our hotels, a Director of Environmental Health & Safety, who also serves as a resource for you, should you have any questions regarding the security of our hotels. During times like this, our team is here to help guide you through uncertainty, while ensuring that you and your loved ones have a delightful, memorable, and most importantly, safe stay at your home away from home. On behalf of the entire SH Hotels & Resorts family, we can’t wait to welcome you back.

Sincerely,
Raul Leal
CEO, SH Hotels & Resorts