A Note from the Field

To our 1 Hotels community,

1 Hotels was brought to life with an intentional vision to honor and protect the natural world while providing you, our cherished guests, with an unparalleled luxury experience. In light of our vision, the journey of the COVID-19 pandemic sparked a noticeable and necessary evolution of our DNA and operations. In order to safely and cautiously welcome you and our team back to our properties, we constructed a sanitation plan that considers the complete guest experience and utilizes enhanced health and safety protocols in accordance with local health authorities. As we emerge from the pandemic together, we want you, our family, to feel peace of mind knowing that these safety and sanitation practices remain robust — and the warm, nostalgic feeling that greets you at our doors never left.

We are ready when you are.
All properties will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. All team members will still undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer will remain available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. In addition, we request that all individuals, guests and team members alike, adhere to local guidelines in regards to masks. 
We’re only as strong as our teams.

Our team members are thrilled to return to nurturing the warm connections that can only be made within the walls of our sustainable retreats. With that being said, every member will be equipped with personal protective equipment as needed and hand sanitizer. Before re-opening our doors, each team member participated in updated Health and Safety courses, including training on guest interactions and the handling of shared materials. These careful operating procedures will remain intact as we continue to welcome more guests, and our team members are committed to upholding them to ensure the highest level of comfort and safety for all.
Your arrival sets the tone for your stay.
As a brand built upon holistic, sustainable wellness, we’re delighted to welcome you with a personal wellness kit upon arrival. When it’s time to enter your safe haven, you will open the door to a fully sanitized, immaculate guestroom equipped with organic linens, natural sunlight, and unsurpassed comfort — all to ensure a relaxing, connective experience.
Digital enhancements designed to keep you as distant as you want to be.
To further protect you and the planet, we continue to offer contactless guest services including mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.
Keeping you well-nourished is important to us. We are always here for you.
Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.

As we continue to navigate uncharted waters, we will always ensure our efforts remain in accordance with medical and public health experts and agencies. We are committed to remaining vigilant, providing the most up-to-date offerings, and keeping you safe.

We are always here for you.
To ensure that we are upholding these stringent new guidelines, we introduced a new role at each of our hotels, a Director of Environmental Health & Safety, who also serves as a resource for you, should you have any questions regarding the security of our hotels. During times like this, our team is here to help guide you through uncertainty, while ensuring that you and your loved ones have a delightful, memorable, and most importantly, safe stay at your home away from home. On behalf of the entire SH Hotels & Resorts family, we can’t wait to welcome you back.

Raul Leal
CEO, SH Hotels & Resorts


cabanas next to a pool with view of the ocean

Sharecare VERIFIED

with Forbes Travel Guide

Hotels earn the Sharecare VERIFIED with Forbes Travel Guide badge by completing – and maintaining – verification on more than 360 global health security standards. The comprehensive assessment covers:
• Health and hygiene protocols
• Cleaning products and procedures
• Masks and PPE
• Ventilation
• Management accountability
• Health safety communication with guests and employees

Health security verification gives you the peace of mind that each hotel is committed to expert-validated best practices for your safety and comfort.

Guide Your Stay

With the 1 Hotels app, enjoy contactless guest services including mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check-out (service availability may vary by property and stay dates).

phone with the 1H mobile app open

1 Homes Preview Cabo

Los Cabos has been named the world’s first Sharecare VERIFIED travel destination.

Learn more about the US policy here and Canada policy here regarding travel from Cabo. Through our partnership with American Medical Center (AMC), a hospital located steps away from the property, we're pleased to facilitate testing for our guests. Antigen tests are complimentary for guests (one per guest; additional tests $30 USD). PCR tests are $225 USD. Families or parties of four or more receive a 10% discount. In-home testing is available for an additional $100 USD fee. Please contact our guest services team at [email protected] for arrangements or more information.

About Your Stay

In compliance with local regulations and CDC guidelines, some amenities and services may be limited or unavailable during your stay, including pool, spa, and food and beverage. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in. 

Staying Healthy & Reducing the Spread

To reduce spread of respiratory infections including COVID-19, we are urging guests and team members (hotel employees) to:
• Self-isolate and inform the hotel immediately if they develop a fever (100.4°F/ 38°C or higher), begin to feel feverish, or develop other signs or symptoms of sickness.
• Cover coughs and sneezes with a tissue. Dispose used tissues immediately in a disposable container or a washable trash can.
• Avoid touching their eyes, nose, and mouth with unwashed hands.
• Wash their hands often with soap and water, especially after coughing or sneezing. If soap and water are not immediately available, they can use a hand sanitizer containing 60%-95% alcohol), until soap and water is available.
• Team members and guests must follow local health authority guidelines regarding isolation and quarantine when testing positive, having a known exposure, or symptomatic.


September 15, 2021