Sunlight through Leaf

A Note from the Field

To our 1 Hotels community,

On behalf of myself and the 1 Hotel Team, I want to thank you for your loyalty to our cause and your visits to our sustainable sanctuaries. I wish you nothing but health and safety as we face these challenging circumstances together. As a guest of 1 Hotels, we consider you part of our family and a member of our mission-driven cause. As always, your well-being and safety is our greatest concern. As updates and guidelines provided by the CDC continue to emerge, we encourage you to do what you feel is best for you and your loved ones to remain healthy and secure. If you are an upcoming guest with us or just a visitor to our properties, we hope you find confidence in knowing that we are going above and beyond to take all precautions to keep our premises safe and clean.

Given the current uncertainty surrounding the COVID-19 virus, and the evolving guidelines provided by the CDC, we welcome you to rebook any non-refundable stays booked directly for a later date by calling our reservations line. If you have booked your stay through an online travel agency, please call your provider and they can assist you in rebooking or canceling your stay. Should you decide to join us, you can book stress free through April 30 using our ‘Cancel Anytime’ rate plan. Upon arrival, expect the same warm welcome home you’ve come to know and plan to rest easy knowing that we intend to take every possible step to ensure that you feel confident and safe. If you decide not to travel, we totally understand, and support you in any plan of action you feel is best for you, your family, friends and colleagues. Any guests who are unable to fulfill their travel plans due to the recent travel ban will be fully refunded or may rebook their reservations at a later date by reaching out to our central reservations team at 833.623.0111.

As for our property restaurants, we plan to continue to uphold the high standards of hygiene and food handling safety that keep our guests safe and their food fresh on a daily basis.

During times like these, we at 1 Hotels come together to help you, each other and our local communities as we continue to move forward through the uncertainty of the current situation. We hope that we’ll get the chance to see you again soon, but in the meantime, we only want to offer you stress-free flexibility by diminishing any anxiety you may have about incurring costs due to a situation that is beyond anyone’s control.

We are in this together, and we hope that the current COVID-19 virus will be fast contained. If you have any questions or concerns, we are here for you, whether that means giving you the freedom to cancel or rebook your stay, even at the last minute, or simply listening to your concerns. Below you’ll find the steps we’re taking to make sure you and your loved ones are safe and secure at all times during your visit.

Arash Azarbarzin
President, SH Hotels & Resorts


Temporary Closures

Due to the evolving guidelines and recent mandatory orders surrounding COVID-19, we feel it is in the best interest of our guests, team members, and local community to close our doors at 1 Hotel South Beach through April 22 and at 1 Hotel Brooklyn Bridge, 1 Hotel Central Park, and 1 Hotel West Hollywood through April 30. The safety of our guests has always been a top priority of ours, and we intend to take every possible measure suggested by the CDC to ensure that we meet that standard for you and your loved ones. We thank you again for supporting our cause and can’t wait to welcome you back to our sustainable sanctuaries.


Flexible Changes + Cancellation

For existing reservations booked directly with us for stays through April 30, should you need to rebook or cancel, please call us at 833.623.0111.

If you booked your stay through an online travel agency or other third party, please call your provider and they will help you rebook or cancel your stay.

For new reservations for stays through April 30, we're offering flexible cancellation, so you can book with zero stress.


Steps We're Taking

In accordance with the CDC, we recommend taking the following steps in the right direction:

Cleaning and Disinfection

The primary mode of COVID-19 virus transmission is believed to be through respiratory droplets that are spread from an infected person through coughing or sneezing to a susceptible close contact within about 6 feet. The hotels are taking extra precautionary steps in addition to routine cleaning strategies, such as:
- Significantly increasing the frequency of cleaning commonly touched surfaces, e.g. handrails, countertops, doorknobs, telephones, keyboards, desks and tables, using materials from the American Chemistry Council’s recommended “COVID-19 “Fighting Products,” which are also approved by the Environmental Protection Agency.
- Placing additional hand sanitizer dispensers throughout the workplace and guest common areas.

Staying Healthy & Reducing the Spread

To reduce spread of respiratory infections including COVID-19, we are urging guests and “team members” (hotel employees) to:
- Self-isolate and inform the hotel immediately if they develop a fever (100.4oF/ 38oC or higher), begin to feel feverish, or develop other signs or symptoms of sickness.
- Cover coughs and sneezes with a tissue. Dispose used tissues immediately in a disposable container or a washable trash can.
- Avoid touching their eyes, nose, and mouth with unwashed hands.
- Wash their hands often with soap and water, especially after coughing or sneezing. If soap and water are not immediately available, they can use a hand sanitizer containing 60%-95% alcohol), until soap and water is available.
Team members to stay home if they are sick until at least 24 hours after their fever is gone without the use of fever-reducing medicines, or after symptoms have improved (at least 4-5 days after flu symptoms started).


March 21, 2020