Sunlight through Leaf

A Note from the Field

To our 1 Hotels community,

SH Hotels & Resorts was brought to life with a focus on honoring and protecting the world while providing a luxury experience to our guests. As we continue to navigate the global COVID-19 pandemic together, a noticeable and necessary evolution of our DNA and operations must take place in order to safely and cautiously welcome our invaluable guests and team members back to our properties. We want you, our family, to know that in accordance with guidelines provided by the CDC, we constructed a sanitation and operations plan that takes into account the complete guest experience from before you arrive until you head back home.

We are ready when you are.
All properties will be completely sanitized using hospital-grade EPA approved agents and virus-eliminating UV technologies before opening the doors to the public. All guests and team members will enter the property only after their temperatures have been scanned and if they are wearing a mask. Throughout our public and team member areas, we will offer touchless hand sanitizer and both sanitation and social distancing guidance through signage and monitoring. High touch points like door handles and elevator surfaces and public area furniture will be sanitized multiple times per day using UV technologies.
MaskSanitizer
We’re only as strong as our teams.

Our team members will be equipped with their own hand sanitizer and personal protective equipment which will be worn at all times, will maintain a 6-foot distance and will employ operating procedures to ensure your comfort and safety at all times. Each team member will be trained on handling guest-facing materials and will undergo further Health and Safety courses prior to reopening our doors.
Heart
Your arrival sets the tone for your stay.
All guests will be welcomed with a wellness kit for their personal use, their luggage and packages will be sanitized using UV technology upon arrival, and guests will arrive to a sanitized and sealed guestroom. Guestrooms will be sanitized using both hospital grade and activated oxygen sanitizing agents.
UV WandDoor Seal
Digital enhancements designed to keep you as distant as you want to be.
We will offer contactless guest services including check-in, mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.
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Keeping you well-nourished is important to us.
Updated spacious floorplans allow you to eat at a safe distance from any other patrons. Our serving team members will wear masks and gloves at all times and our kitchen staff will practice rigorous cleaning processes. In addition, our  management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials. Our casual outlets will feature amped up pre-packaged and sealed offerings to keep you nourished on the go. As a precautionary measure, we will be eliminating all family style and buffet dining experiences. 
Distancing

As new information becomes available, we will continue to grow our efforts in this plan as directed by medical and public health experts to ensure we remain vigilant in our journey to provide the most up-to-date courses of action to keep you safe.

To ensure that we are upholding these stringent new guidelines, we are introducing a new role at each of our hotels, a Director of Environmental Health & Safety, who will also serve as a resource for guests should they have any questions regarding the security of our hotels. During times like this, our team is here to help guide you through uncertainty, while ensuring that you and your loved ones have an enjoyable, memorable and most importantly, safe stay at your home away from home. On behalf of the entire SH Hotels & Resorts family, we can’t wait to welcome you back.

Sincerely,
Arash Azarbarzin
CEO, SH Hotels & Resorts

 

cabanas next to a pool with view of the ocean

Sharecare VERIFIED®

with Forbes Travel Guide

Hotels earn the Sharecare VERIFIED® with Forbes Travel Guide badge by completing – and maintaining – verification on more than 360 global health security standards. The comprehensive assessment covers:
• Health and hygiene protocols
• Cleaning products and procedures
• Masks and PPE
• Ventilation
• Management accountability
• Health safety communication with guests and employees

Health security verification gives you the peace of mind that each hotel is committed to expert-validated best practices for your safety and comfort.

Guide Your Stay

With the 1 Hotels app, enjoy contactless guest services including check-in, mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check-out (service availability may vary by property and stay dates).

phone with the 1H mobile app open

1 Homes Preview Cabo

Air travelers arriving in the US and Canada are required to show proof of a negative COVID-19 test. Learn more about the US policy here and Canada policy here. Through our partnership with American Medical Center (AMC), a hospital located steps away from the property, we're pleased to facilitate testing for our guests. Antigen tests are $30 USD, and PCR tests are $225 USD. Families or parties of four or more receive a 10% discount. In-home testing is available for an additional $100 USD fee. Please contact our guest services team at [email protected] for arrangements or more information.

About Your Stay

In compliance with local regulations and CDC guidelines, some amenities and services may be limited or unavailable during your stay, including pool, spa, and food and beverage. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in. 

Staying Healthy & Reducing the Spread

To reduce spread of respiratory infections including COVID-19, we are urging guests and team members (hotel employees) to:
• Self-isolate and inform the hotel immediately if they develop a fever (100.4°F/ 38°C or higher), begin to feel feverish, or develop other signs or symptoms of sickness.
• Cover coughs and sneezes with a tissue. Dispose used tissues immediately in a disposable container or a washable trash can.
• Avoid touching their eyes, nose, and mouth with unwashed hands.
• Wash their hands often with soap and water, especially after coughing or sneezing. If soap and water are not immediately available, they can use a hand sanitizer containing 60%-95% alcohol), until soap and water is available.
• Team members to stay home if they are sick until at least 24 hours after their fever is gone without the use of fever-reducing medicines, or after symptoms have improved (at least 4-5 days after symptoms started).

 

January 26, 2021