Mission FAQs

At 1 Hotels, we’re more than a hotel company, and our membership program is more of a mission. By joining, you’ll start your mission to do some good for our planet and yourself.

No, please see the Terms & Conditions for our most up-to-date list of participating properties. We reserve the right to add or remove participating properties at any time in our sole discretion and without any liability or obligation to you.

• Member rates including hotel credit (per stay; available by booking specific member rate displayed on our website booking engine while logged into your account)
• Access to exclusive offers and experiences
• Customized stays based on your preferences
• Complimentary room upgrades (based on availability)
• Late check-out (based on availability) 
• Priority access to venues and events
• Mobile app features
• First-to-book opportunities 
• Donations to one of our environmental nonprofit partners for each qualifying stay
• One tree planted upon enrollment
• Partner perks

No. We understand there may be some confusion with the previous Starwood Hotels & Resorts, which was acquired by Marriott in 2016. Following this merger, SPG became part of Marriott’s Bonvoy program. Please note that our company, Starwood Hotels, is a completely separate entity and is not affiliated with Marriott or the Bonvoy program.

Your Mission Membership account can also be used at Baccarat Hotels and Treehouse Hotels, with your preferences shared between them. However, not all Mission program benefits pertain to our other brands. Please see each brands’ membership webpages for details.

• The membership program is available to any individual who is at or above the age of majority in his or her jurisdiction and resides in a jurisdiction which legally permits participation in the membership program. 
• After signing up for the program, a membership account will be opened, and a membership number will be assigned to you. You may not have more than one account at any time, and duplicate accounts are subject to cancellation in the sole discretion of Starwood Hotels.
• Please see the Terms & Conditions for complete information. 

The membership program is free.

There are no tiers—everyone is a Mission Member.

Just for becoming a new member, we’ll plant one tree with our friends at the Arbor Day Foundation, a global nonprofit inspiring people to plant, nurture, and celebrate trees. Along with their network, they’ve planted more than half a billion trees, with a focus on areas where they can have the greatest impact on climate, communities, and biodiversity.

• Yes. If you do not maintain an active status for five (5) consecutive years, your account may be deactivated.
• If your account is not active for twenty-four (24) consecutive months, you can remain active in the membership program by continuing to book qualified stays at least once every twenty-four (24) months.

• Yes, your membership can be cancelled by you or by Starwood Hotels. For full details, see the Terms & Conditions.
• You may cancel your membership at any time by sending written notice of cancellation to [email protected]. Any prior rewards will be forfeited immediately and may not be reinstated or transferred.
• Starwood Hotels may cancel or suspend, in its sole and absolute discretion, your benefits at any time with immediate effect and without written notice, for any reason. For full details, see the Terms & Conditions.

• On the login screen, enter your email. You may then choose to log in by requesting a verification code (to your email) or click the “Forgot Password” link to reset your password.
• If there’s still an issue, email [email protected].
   

• You can update your email address within the member portal on our website.
• If you can’t access your account, email[email protected].

We’d love to help you celebrate with some special perks!

Once you’ve logged into your account on our website or app, select My Stays. Here you can view the history of your past and upcoming stays.

Once you’ve logged into your account on our website or app, select My Preferences. Be sure to view the different tabs for Sleep, Taste, and Interests.

On our website, when checking availability for participating hotel, select Log In at the upper right (if not already). Once logged into your account, you’ll see your member rate displayed first among the available rate options. Note that the hotel credit (per stay) is only included when booking this particular rate, no other rates or offers.

Once you’ve logged into your account on our website, select My Offers. Here you’ll find our member-exclusive offers and experiences, which you can filter by location and type.

These vary by property and can change based on availability. Please log into your member account and click My Offers to see the latest offers and experiences. 

• For hotel room bookings, you may cancel either online or by calling hotel reservations.
• For other offer and experience bookings, please cancel by calling or emailing the venue.
• Please note all cancellations are subject to applicable cancellation policies, and the process can take 1-3 business days.

For every qualifying stay at a participating property, we’ll donate 1% of qualifying charges to one of our nonprofit partners, including (but not limited to) Green Our Planet, Natural Resources Defense Council (NRDC), and Oceanic Global. Donations are facilitated through GlobalGiving, a nonprofit that supports other nonprofits by connecting them to donors and companies and makes it possible for more than 560 companies like ours to support local causes around the world.

Mission supports high-quality and trusted nonprofits that share our mission of protecting the planet, including:

• Green Our Planet: is building a movement to create joy and justice in communities by empowering people to grow food and connect to the magic and majesty of Planet Earth.
• Natural Resources Defense Council (NRDC): works to safeguard the earth – its people, its plants and animals, and the natural systems on which all life depends.
• Oceanic Global: inspires us to care deeply for the ocean and provides solutions to protect it. Oceanic Global creates educational experiences, consults on sustainable operations, and engages local communities to generate measurable impact for our collective wellbeing.

Once you’ve logged into your account on our website or app, select Stay for a Cause. Here you can view the options and choose or update your cause.

In order for a stay to be eligible for donations, you will need to:

• Sign up for membership before your stay or within 30 days after your check-out date. 
• Log into your member account and book a participating property with the member rate or a rate code that is publicly offered on our website or accessible through our call center without application of a discount code, travel agent code, or special negotiated rate code. These approved rates include Pay Now, Pay Later, Best Available, and Package rates.
• Book under the same first name, last name, and email address as your membership account. 
• Physically stay in the room.

You may book up to three (3) rooms that qualify, but you must stay in one of the rooms, and your name must be the primary guest on all rooms so that your member account is associated.

• If there is more than one member staying in the same guest room, donations will be made based on the qualifying charges of only the member who pays and is the main primary guest profile on the reservation.

See the Terms & Conditions for full details.

Stays are non-qualifying if: 

• The check-out date is more than 30 days before signing up for the program;
• Booked through a tour operator, online travel channel, or other third-party channel including, without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, and travelocity.com;
• Booked under a group rate as part of an event, meeting, conference; or organized tour;
• Booked through a wholesaler, or under a crew room rate, travel industry rate, organized tours, or opaque package bookings;
• Booked with a special government rate, negotiated rate, consortia rate, or special travel agency rate;
• Complimentary or using a voucher or third-party award; or
• You as a member are not physically staying in the room.

See the Terms & Conditions for full details.

• Qualifying charges are incurred during a stay in a guest room, excluding all non-qualifying charges (defined below), at a participating property by you and up to two (2) additional guest rooms.
• Non-qualifying charges include (but are not limited to) any complimentary services, redemption awards, promotional awards, or any other fees or charges including, without limitation: (A) charges for banquets, meetings, or other functions; (B) other fees paid including, without limitation, parking, business center, retail stores, and other third-party services; and (C) room rate related taxes, service charges, gratuities, fees (e.g., late cancellation fee or no-show fees), mandatory or automatic charges (e.g., amenity/resort fees) and other applicable charges.
• See the Terms & Conditions for full details.
   

Sometimes, if the past stay has a check-out date within thirty (30) days prior to your enrollment in the membership program and meets the other eligibility criteria.

• Once you’ve logged into your account, select Member Support. Here you can submit the details for the stay that is not showing in your stay history.
• If you are still having issues, please contact the property where you last stayed for further assistance.
   

Nature is always evolving, and so are we. Mission has always been guided by our purpose: to do all the good we can for people and the planet. With that in mind, we’ve made meaningful updates to better align with what matters most—to you and to the world around us. We’re grateful to have you as part of our community and excited for this next chapter together.

• From Points to Personalization. We believe membership should feel personal, not transactional. That’s why we’re evolving beyond points and tiers to offer experiences tailored just for you. Be sure to share your preferences with us so we can make your stays even more meaningful.
• Rewarding Our Planet. Our commitment to nature runs deep. That’s why we’re replacing Give Back or Self Loverewards with Stay for a Cause donations. We’ve partnered with three nonprofits—Green Our Planet, Natural Resources Defense Council, and Oceanic Global—so you can choose the cause closest to your heart, facilitated by our partners at GlobalGiving.

The perks you love—exclusive member rates, special offers and experiences, thoughtful surprises during your stays, and access to our mobile app, now with Alo Moves workout videos to enjoy anytime, anywhere.

You will have until June 30, 2026, or until your membership expires, whichever comes first, to redeem any cash-back rewards.