자주 묻는 질문

9 Maritime Place, VIC 3008.

You need to be 18 years of age to book a room in the hotel and that person needs to be staying with you.

객실이나 호텔 시설 내에서는 흡연이 금지되어 있습니다.

사전 서면 허가 없이 공공장소나 아울렛에서 전문적인 사진 및 비디오 촬영은 허용되지 않습니다. 단, 예약이 완료된 이벤트 공간이나 객실의 경우 사진 및 비디오 촬영이 허용됩니다.

Yes, please address it to the individual, followed by our Hotel address: 9 Maritime Place, Melbourne, VIC, 3008.

We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.

English, French, Italian, Spanish, Portuguese, Mandarin.

예, 모든 객실과 공용 공간에는 중앙 냉난방 시설이 모두 갖춰져 있습니다.

Yes most of our hotel rooms have openanable windows.

Please send any media requests to [email protected]

Yes, there is valet parking at the hotel charged at a day rate of $60 and an overnight rate of $75. Overflow parking at Nationwide Parking, Siddeley Street Car Park, 18-38 Siddeley St. 

예

Not usually, Melbourne is mostly a cashless environment.

Tipping in Australia is not expected. Instead, a service charge will normally be added to your bill. The service charge will usually be declared on the menu if you're in a cafe or restaurant, for example, and is paid directly to the company rather than to an individual member of staff.

Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes

You are welcome to use our gym if you are 16 years and accompanied by an adult, or over 18 years.

1 Hotels 로열티는 고객과 대자연에 대한 것입니다. 이러한 관계를 강화하기 위해 고객과 지구에 보답하는 특별한 멤버십 프로그램인 Mission )을 만들었습니다. 여기에서 자세히 알아보고 가입하세요.

Yes. We are LEED Silver certified and run extensive programs to minimise our carbon footprint. Refer to the Sustainability Page for details.

The hotel is located 30 mins from both Tullermarine and Moorabin airport by car. Didi, Uber and Taxis available and public transport options are also available.

현지 여행에 사용할 수 있는 전기차가 준비되어 있습니다.

Yes, we are located right on the edge of the CBD on the free tram line.

Yes, we have bookable electric bikes available for guests.

An abundance of great shopping is available in Melbourne; Bourke Street Mall, Direct Factory Outlets, Melbourne Central, boutiques in South Yarra, Armadale, Prahran and Albert Park and second hand clothing retailers.

Please contact the 3rd party company that you made the reservation through. We are happy to assist as well please call in house reservations at X and we will be able to assist you right away. Please have your confirmation handy.

다른 사람을 대신하여 예약하는 경우, 게스트는 호텔에 직접 연락하여 제3자 대금 청구를 준비해야 합니다.

예약 시 주요 신용카드로 예약을 보증해야 합니다. 블랙아웃 날짜에는 자체 규정이 적용됩니다.

지금 결제 요금은 환불되지 않으며, 전액 선결제 및 양도가 불가능합니다.
나중에 결제 요금은 도착 72시간 전까지 취소 통지를 해야 숙박 1박에 대한 위약금을 면제받을 수 있습니다. 예약 확인서에 달리 명시되지 않는 한, 도착 72시간 전까지 취소해야 위약금을 피할 수 있으니 알려주시기 바랍니다. 그냥 나타나지 않으면 1박 숙박 요금이 청구됩니다.

 If you just don’t show up, we’ll have to charge two night’s stay.

Check in is at 3pm and checkout is at 11am.

보안을 위해 체크인 시 정부 또는 주에서 발행한 사진이 부착된 유효한 신분증을 제시해 주세요.

Book an early flight? We’ll do our very best to accommodate you - just let us know in advance. If
we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. 
There is a late departure fee of one night’s stay plus tax.

Want to sleep in? We’ll do our very best to accommodate you - just let us know in advance. If 
we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. 
There is a late departure fee of one night’s stay plus tax.

이동하실 준비가 될 때까지 고객님의 수하물을 안전하게 보관해 드립니다.

객실을 예약하려면 만 18세 이상이어야 합니다.

조기 출발 수수료는 출발 당일의 객실 1박과 세금입니다.

Breakfast is included with our breakfast package reservations, otherwise breakfast is not 
included but can be enjoyed at the restaurant or through in-room dining at an additional 
cost.

Credit Cards must be presented upon check and must be the same credit card used to make 
the reservation. If guests are booking on behalf of someone else, they must contact the hotel 
directly to arrange for third party billing.

Our front office team will take an incidental hold per day of $100 during check-in.

부대비용을 충당하기 위해 신용카드에 하루 150파운드가 적립되며, 추가 부대비용에 따라 필요에 따라 추가 자금을 승인해 드립니다.

결제 시 청구서가 정산된 후 미사용 금액이 계정에 다시 반영되기까지는 영업일 기준 5~7일이 소요됩니다.

호텔 투숙객에게는 무료 와이파이 인터넷이 제공됩니다.

예, 더 Field House 매일 24시간 운영합니다. 러닝머신, 일립티컬, 바닥 운동기구, 덤벨, 자전거 등 다양한 운동기구를 갖추고 있습니다.

Yes, please see our App for details.

아니요, 비즈니스 센터가 없습니다.

Yes, we have a beautiful indoor heated pool and jacuzzi.

예, 밤포드 치료실이 있습니다.

아니요.

아니요.

아니요, ATM이 없습니다.

아니요, 환전 서비스를 제공하지 않습니다.

No, we do not have a gift shop / Good things.

예, 세탁 및 드라이클리닝 서비스를 모두 제공합니다.

1 Hotel Melbourne is a place for everyone. We've made our hotel as accessible as possible, to provide a welcoming and comfortable experience for all of our guests. See our Accessibility page for details.

Dogs are family too. We would never ask you to leave your furry (or not furry) friend behind! Your pup is always welcome at 1 Hotel Melbourne (up to two per room). See our Pet policies on the Pet Friendly page.

Yes, we are located next to Seafarers rest - a beautiful 3,500 sq.m park and there are lots of river walks on our doorstep.

Yes, we have pet-free rooms. Please reach out to Front Desk to ensure this request upon check-in. 

Yes, please contact our concierge team for details.

예, 저희 컨시어지 팀이 매장 위치 제공을 도와드릴 수 있습니다.

예, 저희 컨시어지 팀이 반려동물 친화적인 레스토랑 위치를 안내해 드릴 수 있습니다.

숙박당 1회 반려동물 환영 요금 $150을 지불하면 반려동물과 함께 프리미엄 편의시설을 이용할 수 있으며, 모든 투숙객이 깨끗한 객실을 이용할 수 있습니다.

예, 컨시어지 팀에서 탑승권 인쇄를 도와드릴 수 있습니다.

Yes we have a restaurant, two bars and a grab & go cafe.

Guests can enjoy breakfast at our restaurant or pop by Neighbours Cafe for a coffee, teas, juices and fresh food to go.

Yes, we have a ground floor and first floor bar.

Yes, we have in-room dining.

Melburnians are passionate about enjoying life, and our city is brimming with festivals that celebrate everything from comedy, food and wine, and craft beer to theatre, dance, film, and art all year round. Dive into the vibrant Midsumma Festival in January, indulge in high fashion come March, laugh your heart out at the Comedy Festival in April, or raise a glass during Good Beer Week in May. Explore architectural wonders during Open House Melbourne in July, catch the latest at the Melbourne International Film Festival in August, and embrace the unexpected at Melbourne Fringe in September. Beyond festivals, locals love to dine out—whether it’s a refined fine dining experience or a laid-back meal at a favorite café, there’s always something to savor in this city.

Melbourne offers a diverse range of attractions that cater to all interests. Here are some must-see highlights:

• Federation Square: The cultural heart of Melbourne, home to galleries, museums, and vibrant events.
• Royal Botanic Gardens: A stunning green oasis perfect for leisurely walks, picnics, or a peaceful boat ride on the lake.
• Laneways and Street Art: Wander through Melbourne’s famous laneways like Hosier Lane to see ever-changing street art, quirky boutiques, and hidden cafes.
• National Gallery of Victoria (NGV): Australia’s oldest and most visited gallery, showcasing impressive international and local art collections.
• Queen Victoria Market: A bustling, historic market filled with fresh produce, gourmet foods, and unique souvenirs.
• St Kilda Beach: Enjoy the seaside vibe, take a dip, or relax at a beachside café. Don't miss Luna Park and the iconic Esplanade Hotel.
• Eureka Skydeck: Experience breathtaking views of the city from one of the Southern Hemisphere's highest observation decks.
• Melbourne Cricket Ground (MCG): A must-visit for sports fans; take a tour or catch a game of AFL, cricket, or soccer.
• Yarra River Cruise: See the city from a different perspective on a relaxing cruise along the Yarra River.
• Flinders Street Station and the nearby Southbank: Explore Melbourne’s iconic railway station and the bustling Southbank promenade, full of dining options and entertainment.
• Phillip Island: A short trip from the city, it's famous for the Penguin Parade, where you can watch little penguins return to shore at dusk.

Melbourne’s vibrant neighborhoods, rich culture, and buzzing dining scene ensure there’s always something new to explore!

Yes, we have five meeting rooms, which can be merged to create a large function room

We have a large events space which can be rented as a wedding venue

Please contact the events team on [email protected].

Yes, please contact [email protected] to discuss rates.