常见问题
No, we do not allow smoking in rooms or anywhere on property.
Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography is permitted.
Yes, please address it to the individual, followed by 1 Hotel San Francisco’s address: 8 Mission St, San Francisco, CA 94105
我们可以！1 Hotels 应用程序可从App Store或Google Play Store 下载。
English and Spanish.
是的，所有客房和公共场所都配有中央空调和暖气。
You can call the hotel directly at 415.278.3700.
Please send any media requests to [email protected] and influencer requests to [email protected].
Our property is sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.
在1 Hotels，我们的忠诚属于您和大自然母亲。为了培养这种联系，我们精心设计了一个独一无二的会员计划，名为 "Mission ，奖励您和我们的地球。了解更多信息，请点击此处加入。
Yes, 1 Hotel San Francisco is LEED Gold Certified.
Our address is 8 Mission Street, San Francisco, CA 94105.
The cross streets are Mission Street and Steuart Street.
Forms of transportation are Uber, Lyft, or Taxi. Public Transportation is available via Muni and BART—Embarcadero is the closest stop.
San Francisco International Airport (SFO) and Oakland International Airport (OAK) are the closest airports to 1 Hotel San Francisco.
如需了解交通安排和价格，请联系我们的礼宾服务人员 [电子邮件］.
Valet service is offered for hotel guests at $84 per night plus tax, with in-and-out privileges, and $94 per night plus tax for oversize vehicles.
No, we do not have electric car charging on-site.
There is a bus stop at Steuart St & Market St and a light rail station at Market St & Drumm St.
Our fully electric Audi e-tron house cars are available on a first come, first served basis and will take you within a 2-mile radius.
We offer electric bikes from Rad Power Bikes along with Vélosophy RE:CYCLE bikes for complimentary use – bikes are available first come, first served from sunup to sundown. Please request use via the concierge.
Yes, 1 Hotel San Francisco is located by the nearby Embarcadero and is walking distance from the some of the city’s top attractions like the Ferry Building and the Exploratorium.
Please contact the third-party company that you made the reservation through. We are happy to assist as well, please contact reservations at 833.623.0111 with your confirmation number.
如果客人代表他人预订，则必须直接联系酒店以安排第三方结算。
Reservations must be guaranteed by a major credit card upon booking and to cover incidentals, we’ll hold $150 per night on your credit card. For security purposes, please provide a valid government or state-issued photo ID at check-in.
For any cancellations on Pay Later rates for standard guestrooms, notice by 12pm three days before arrival is required to avoid a fee of one night’s rate plus tax. Seven days’ notice is required for specialty accommodations. Pay Now rates are non-refundable and fully pre-paid. You will not receive a refund on these rates, even with three days’ notice or more of cancellation.
A daily $48 amenity fee per room, exclusive of tax, is applied at the time of check-in and includes:
- Fully electric Audi e-tron house car service
- 心灵与运动，提供各种健身和健康体验
- In-room Nespresso coffee
- 从个人设备转播到室内电视
- 大堂Farmstand
- Electric bikes
- Filtered drinking water taps on each floor
入住时间为下午 4 点，退房时间为中午 12 点。
Book an early flight? We’ll do our best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely until you’re ready to check in.
Want to sleep in? We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely until you’re ready to move on. There is a late departure fee of one night’s stay plus tax.
我们很乐意将您的行李安全稳妥地存放好。
为安全起见，请在办理登机手续时提供政府或州政府签发的带照片的有效身份证件。
您必须年满 21 岁才能预订房间。
提前离境费为您离境当天的一晚房费和税费。
Breakfast is not included unless otherwise stated in a package reservation. Breakfast can be enjoyed at our restaurant or through In Room Dining at an additional cost.
入住时必须出示信用卡，且必须是预订时使用的同一张信用卡。如果客人代表他人预订，则必须直接联系酒店以安排第三方结算。
You can contact our reservations team at 833.623.0111
To cover incidentals, we’ll hold $150 per night on your credit card. Cash will not be accepted.
To cover incidentals, we’ll hold $150/day on your credit card, and we’ll authorize additional funds as needed based on your additional incidental charges.
After the bill has been settled during checkout, it will take 5-7 business days for the funds to be returned.
酒店将批准每晚 150 美元的杂费，以及未从初始押金中扣除的总金额的任何其他剩余金额。
Yes, we have accessible rooms available with features such as roll-in showers, adapted bathtubs, and lower sink.
是的，可提供连接客房和邻近客房。
是的，我们提供每日客房清洁服务，并可应要求提供客房翻新服务。
Yes, we offer rooms with views of San Francisco, the Bay Bridge, and the waterfront.
Yes, we have suites with terraces available.
Yes, we have rooms with two queen beds available as well as rooms that offer sofa beds.
Yes, our Studio King rooms have bathtubs.
Yes, the bathroom is private from the rest of the hotel room.
我们很乐意应要求提供无过敏房间，只需提前告知我们即可。
是的，您可以通过我们的酒店应用程序观看电视。
是的，所有客房和套房均提供迷你吧。
We would be happy to deliver ice to your guestroom—just place a request through the 1 Hotels app and a member of our team will be glad to assist.
是的，所有客房都配有足够大的保险箱，可容纳笔记本电脑。
是的，酒店客人可免费使用 WiFi 上网。
只需通过1 Hotels app 提出申请，我们的团队成员将很乐意根据空房情况协助提供折叠床或婴儿床。
酒店住客可免费无线上网。
Yes, the Field House is open 24 hours and offers a wide range of range of equipment including Peloton bikes, cardio machines and weights. We also offer group fitness classes and personal training services (bookable via our app 24-48 hours in advance).
Yes, personal training and group fitness classes can be requested through the 1 Hotels app or by signing up online.
我们没有商务中心，但我们的礼宾服务人员很乐意满足您的任何要求。
我们没有游泳池。
Yes, Bamford Wellness Spa is open Monday, Thursday, and Friday from 12pm – 6pm, Saturday from 10am – 6pm, and Sunday from 10am – 6pm.
No, we do not have a kids club, but our concierge is happy to recommend nearby kid-friendly activities.
No, we do not have an ATM on property, but there are many options nearby.
不，我们不提供货币兑换服务。
Yes, located on the first floor is Goodthings, where you can find a little piece of 1 Hotel San Francisco to take home with you.
是的，洗衣和干洗服务可通过1 Hotels app 进行预订。
No, we do not have beach access.
是的，我们欢迎各种体型的狗和猫。如有其他宠物要求，请提前联系我们。
There is not a dedicated pet area, but pets are welcome throughout the lobby space and in your guestroom.
We do not offer pet-free rooms.
我们不在酒店内提供宠物服务，但我们的团队很乐意为您推荐当地的首选服务。
Yes, there are many local restaurants with outdoor seating that are pet-friendly, our team would be glad to assist with recommendations and reservations upon request.
Yes, in addition to our restaurant Terrene there are many local restaurants with outdoor seating that are pet-friendly, our team would be glad to assist with recommendations and reservations upon request.
Yes, Rincon Park is dog-friendly and is located one block away. The Embarcadero is also a great place for dog walks.
At 1 Hotel San Francisco, we understand that pets are family, too. While pets are welcome to stay in your room, we recommend they are not left unattended for extended periods to ensure their comfort and well-being. If you need to step out, our team can suggest local pet-sitting services to keep your furry friend happy while you’re away.
Yes, 1 Hotel San Francisco is dog-friendly! We welcome your four-legged companions with open arms, offering pet-friendly accommodations and amenities to make their stay as enjoyable as yours. From dog beds to special treats, we’ve got everything to make your pup feel right at home.
San Francisco is a wonderfully pet-friendly city, with plenty of parks, trails, and outdoor spaces for pets to explore. The city’s many dog-friendly cafés, shops, and attractions ensure that your furry friend can join you on your adventures, making it a great destination for both pets and their people.
Please reach out to [email protected].
We encourage saving a tree and using digital boarding passes but are happy to print upon request.
Yes, our restaurant Terrene is on the ground floor and is open from 7am – 10pm daily.
Yes, breakfast is served from 7 – 11am.
Yes, Terrene’s bar is located on the first floor.
Yes, we offer in-room dining for breakfast during the hours of 6am – 11am and dinner from 5pm - 12am.
Yes, check our events calendar for more details.
是的，有关我们每月活动的更多信息，请访问我们的活动页面。
房价不含早餐。如果您想预订包含早餐的客房，可在此查看我们的所有优惠。
The Bay Bridge, one of two famous bridges in San Francisco, was originally built in 1936. The replacement East Span opened in 2013.
The Bay Bridge took three years and five months of construction to build. It’s also undergone seismic retrofitting which was completed in 2004.
We recommend our restaurant Terrene which has an outdoor patio overlooking the Embarcadero. Check the 1 Hotels app for more nearby recommendations. Our concierge is happy to assist with reservations.
The Ferry Building is located across the street from the hotel.
There are many free things to do in San Francisco, we recommend exploring the natural beauty of the city and visiting landmarks—check our events calendar for more details.
San Francisco is home to historic landmarks, world-class arts + culture, charming neighborhoods, impressive architecture, and stunning natural beauty—check with our concierge for curated recommendations.
