Frequently Asked Questions
We are a non-smoking property; designated smoking areas are listed on the property map.
Professional photography, videography, and drone usage are not permitted in public spaces or venues. However, for event spaces or guest rooms that have been booked, photography and videography are permitted and may be arranged with your event manager. Our concierge is able to assist in arranging photography sessions to capture vacation memories.
Yes, please address it to the individual, followed by our hotel address: 98 Red River Street, Austin, Texas 78701
Yes, we do! Our web app can be downloaded from the App Store or Google Play Store.
Our team members are fluent in English. We also have members of our team fluent in Spanish.
Yes, all guest rooms and public spaces have central air conditioning.
You may contact the hotel by calling the hotel's main line 737-415-9800 or toll-free 855-STAY-ATX (855-782-9289).
Austin is best known as the Live Music Capital of the World, celebrated for its vibrant music scene. The city also has a highly regarded food scene, especially featuring BBQ from city staples like Franklin's, La Barbecue, and Terry Black's.
Start with a sunrise stroll along Lady Bird Lake, catch the Congress Avenue Bridge bats at dusk, or wander through South Congress to soak in local art and live music. Enjoy a dip in Barton Springs and make sure to hear live music along Red River Street.
While Lady Bird Lake is beloved for kayaking and paddleboarding, swimming isn't permitted.
Our property sanitizes using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.
Hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day. To further protect you and the planet, we continue to offer contactless guest services including mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.
At 1 Hotels, our loyalty belongs to you and to Mother Nature. To nurture this connection, we’ve crafted a one-of-a-kind membership program called Mission that rewards you and our planet. Learn more and join here.
Yes, 1 Hotel Austin is LEED Certified.
Yes, we have water-efficient toilets and showers in all of our guest rooms in addition to filtered faucets for you to hydrate freely.
Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up.
No, we do not. We use refillable soap and toiletries, which we believe to be a more sustainable practice than single-use bath products.
96 Red River Street, Austin, TX 78701
The cross streets are Cesar Chavez Street and Red River Street.
You can get to the hotel via rideshare (Uber, Lyft, etc.), taxi, or bus.
Austin Bergstrom International Airport — 9.5 miles away.
You may contact our concierge for transportation arrangement and pricing.
Yes, we have charging stations available.
There is a bus stop at Cesar Chavez Street and Red River Street.
Our fully electric Audi e-tron fleet is available daily for guests to test drive in the local area on a first-come, first-served basis. House car services are available and will take you within a three-miles radius of the hotel.
Yes, we have complimentary bikes for hotel guests. For more information please visit valet.
Absolutely—from our downtown setting you're steps from the hike-and-bike trail, celebrated dining, local boutiques, iconic music venues, and Austin's vibrant nightlife.
It is best to contact the third-party company that you made the reservation through. We are happy to assist as well, please contact reservations at 833-623-2111 with your confirmation number.
Yes. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing. We just require that a credit card authorization form be filled out prior to check-out, or the card be physically presented with an ID.
Reservations must be guaranteed by a major credit card upon booking. 1 night room rate, destination fee, and tax deposit required for suites and specialty units.
Our standard cancellation policy is 72 hours prior to arrival, except for Pay Now rates which are non-cancellable.
A daily $45 destination amenity fee per room, exclusive of tax, is applied at the time of check-in. The fee is separate from your room rate and offers unique amenities including our lobby farmstand with fresh seasonal fruit, bicycle rentals, Audi Experience: e-tron drive program, pet beds for our four-legged guests, and daily happenings such as fitness, wellness, and food and beverage experiences.
Check-in is at 4:00pm and check out is at 12:00pm.
Book an early flight? We'll do our best to accommodate you -- just let us know in advance. If you can't, we'll gladly stow your luggage safely and securely, until you're ready to check in. To guarantee an early check-in, a fee is required that varies depending on how early. If you arrive early and we have availability, we will check you in at no additional cost.
Want to sleep in? We'll do our very best to accommodate you -- just let us know in advance. If we can't, we'll gladly stow your luggage safely and securely, until you're ready to move on. There is a late departure fee of half your nightly rate to stay in the room until 5pm. Any later than 5pm requires the purchase of an additional night.
We will gladly stow your luggage safely and securely.
For security purposes, please provide a valid government or state-issued photo ID at check-in.
You must be 21+ to book a room.
The early departure fee will be one night room and tax for the day you are departing. The full stay is forfeited for Pay Now rates.
Credit cards must be presented upon check-in and must be the same credit card used to make the reservation. If guests are booking on behalf of someone else, they must contact the hotel directly to arrange for third party billing. At check-out, we can accept cash in full.
Please contact our hotel directly at 737-415-9800 or toll-free 855-STAY-ATX (855-782-9289) and our team will be more than happy to connect you with our accounting department.
Our front office team will take a minimum incidental hold of $200 per day on a credit or debit card during check-in. If daily spending exceeds this $200, then the hold will increase.
To cover incidentals, we'll hold $200/day on your credit card, and we'll authorize additional funds as needed based on your additional incidental charges.
After the bill has been settled during checkout, it will take 5-10 business days to see the amount reflected back into your account for any unused amount.
The hotel will authorize the incidental hold of $200 per night as well as any other remaining amount for the grand total not taken from the initial deposit.
Yes, we have ADA rooms available with features such as wheelchair accessible tubs, lowered vanity, handlebars in the shower and around the toilet.
Yes, we have several connecting room types on city view, lake view, and with balconies.
Yes, unless the Not Now rock is placed outside the door.
Yes, we have city and lake views available.
Yes, most (not all) rooms have a balcony and two rooms offer a large terrace to walk out to.
Yes, we have rooms with two queen beds.
Yes, our suites include deep soaking bathtubs.
We are happy to accommodate an allergy-free room upon request — just let us know in advance.
Yes, through Chromecast.
Yes, we have our Goodthings minibar which features a selection of locally curated snacks and beverages.
Ice machines are located on all guest room floors; we can also deliver ice to your room.
Yes, we offer personal safes in every room, and they are large enough to accommodate a laptop.
Yes, Wi-Fi internet access is complimentary for registered hotel guests.
Please place all requests through our guest services and concierge team who would be happy to assist with providing a crib, based on availability. We do not offer rollaway beds at this time.
Access is only for Bamford Wellness Spa guests. A service must be booked to enjoy spa access. Guests must be 18 or older.
Guests ages 14-17 may enjoy any spa service but must be accompanied by a parent or guardian in the treatment room. These guests will not have access to the sauna, steam room, or spa locker areas. They will receive a robe and sandals in a spa bag and may use the retail changing room to get dressed. Guests under 14 may receive salon services only.
Wi-Fi internet access is complimentary for registered hotel guests.
Yes, The Field House is located on the 15th floor and open 24 hours daily. It offers a wide range of state of the art equipment including treadmills, bikes, ellipticals, floor equipment, dumbbells and more.
While we do not have a business center, guests can access our spacious lounge to work from any time of day. To request information about booking meeting room spaces, please click here.
Our rooftop pool is only available to hotel guests.
No, we do not have a kids club.
No, we do not offer currency exchange.
Yes, our retail offerings are available in Neighbors, where you can find a little 1 Hotel to take with you.
Yes, we offer laundry and dry cleaning services.
We offer clear walkways, doors, and paths with level or ramped access, accessible guest rooms and meeting space with assistive listening devices. Additional accessibility features include:
- Accessible restaurants, bars, and amenities
- Accessible seating options dispersed throughout
- Accessible restrooms with family restrooms, ambulatory, and accessible toilet stalls
- Accessible heights and reach range for accessible accessories, operable devices, and uses
- Braille signage
- Valet parking
Yes, dogs of all sizes are welcome. For any other pet requests, please contact the hotel directly.
We don't have a designated area specifically for pets, but we will gladly recommend walking them around Lady Bird Lake on the Ann and Roy Butler Hike and Bike Trail or through the Waterloo Greenway.
No, we do not have pet-free rooms, however we can deep clean the room in preparation to accommodate those with allergies to pets.
No, we do not have pet sitting or dog walking services. However, we can have our concierge team assist with locating services nearby.
Yes, Barkin' Creek Dog Kitchen & Bath is located across the street at 91 Red River Street and offers grooming services in addition to selling pet food and retail.
Yes, there are pet-friendly restaurants nearby, our concierge team can help with recommendations.
Yes, we recommend the Rainey Street Trailhead (0.5 miles).
Yes. Please contact our front office or concierge team.
Yes, we have three distinctive outlets and bars, plus fresh takes on poolside and in-room dining.
Yes, we have a bar on the first floor and a rooftop bar overlooking Lady Bird Lake.
Yes, in-room dining is available for breakfast, lunch, and dinner.
Yes, we will offer special events throughout the year. For more information about upcoming events and activities, you can visit our upcoming events calendar.
We have multiple indoor and outdoor event spaces designed as inspiring settings to host meetings, corporate events, and social events. Find more information here.
We have several romantic and picturesque indoor and outdoor locations to host wedding ceremonies, cocktail hours, and dinner receptions. Find more information here.
Please submit an event inquiry in the Gather section of our website or reach the sales team directly at [email protected].
Yes, we can offer reduced room rates for groups with a contracted room block of ten or more rooms.
We keep found items for 30 calendar days.
Yes, all shipping costs are at the guest's expense.
Yes, just send us an email with the name of the person who will be retrieving your item. We will then ask for a form of identification to match the name you have sent by email before releasing the item.
No, they are disposed of on the same day they were collected.
No, they are disposed of on the same day they were collected.
Start with a sunrise stroll along Lady Bird Lake, catch the Congress Avenue Bridge bats at dusk, or wander through South Congress to soak in local art and live music. Austin's energy is best experienced outdoors—and much of it is free.
The full Ann and Roy Butler Hike and Bike Trail loop is just over 10 miles and typically takes about 3 to 4 hours to walk in its entirety. For a shorter, scenic experience, many guests opt for the 3-mile loop, which takes around an hour at a relaxed pace.
Explore live music venues along historic Sixth Street, discover local boutiques along 2nd Street and galleries throughout, paddleboard on Lady Bird Lake, or enjoy elevated dining with skyline views.
Austin is best known as the Live Music Capital of the World, celebrated for its vibrant music scene. The city also has a highly regarded food season, especially featuring BBQ from city staples like Franklin's, La Barbecue, and Terry Black's.
