Gathering Safely
We've missed you and can’t wait to welcome your next meeting or event to one of our sustainable sanctuaries.
À nossa comunidade 1 Hotels ,
1 Hotels foi criado com uma visão intencional de honrar e proteger o mundo natural, ao mesmo tempo que proporciona aos nossos estimados hóspedes uma experiência de luxo sem paralelo. À luz da nossa visão, a jornada da pandemia COVID-19 provocou uma evolução notável e necessária do nosso ADN e das nossas operações. Para o recebermos a si e à nossa equipa de forma segura e cautelosa de volta às nossas propriedades, construímos um plano de saneamento que considera a experiência completa do hóspede e utiliza protocolos de saúde e segurança reforçados, de acordo com as autoridades de saúde locais. À medida que saímos juntos da pandemia, queremos que você, a nossa família, fique tranquila sabendo que estas práticas de segurança e saneamento permanecem robustas - e que o sentimento caloroso e nostálgico que o recebe às nossas portas nunca desapareceu.
Your Arrival
- Wellness kits are available for each guest’s personal use upon arrival.
- Guests arrive to a guestroom thoroughly sanitized using EPA approved agents.
Our Team
- We're only as strong as our teams. Our team members are equipped with hand sanitizer and personal protective equipment and employ operating procedures to ensure your comfort and safety at all times.
- Each team member is trained on health and safety including handling guest-facing materials.
Spaces & Catering
- Nature inspires all of our spaces, but we're seeking to use outdoor or indoor/outdoor spaces whenever possible.
- Updated spacious floor plans are available to allow you to eat and meet at a safe distance from other patrons.
- Our Housekeeping teams are equipped with EPA-approved cleaning products to disinfect all surfaces in your event space.
- Our serving team members wear masks and gloves according to local health regulations, and our kitchen staff practices rigorous cleaning processes.
- In addition, our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.
- We will follow local mask mandates for attendees and will have masks on site if needed.
- Hand sanitizer stations can be available throughout the event.
Enhanced Technology
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Enjoy enhanced technology for hybrid meetings, including video conferencing, streaming capabilities, and increased bandwidth.
- We offer contactless guest services including check-in, mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.
To ensure that we are upholding these stringent new guidelines, we introduced a new role at each of our hotels, a Director of Environmental Health & Safety, who also serves as a resource for you, should you have any questions regarding the security of our hotels. During times like this, our team is here to help guide you through uncertainty, while ensuring that you and your loved ones have a delightful, memorable, and most importantly, safe stay at your home away from home. On behalf of the entire SH Hotels & Resorts family, we can’t wait to welcome you back.
Com os melhores cumprimentos,
Raul Leal
Diretor Executivo, SH Hotels & Resorts