Gathering Safely
We've missed you and can’t wait to welcome your next meeting or event to one of our sustainable sanctuaries.
私たちの1 Hotels 、
1 Hotels 、自然界を尊重し保護しながら、大切なお客様に比類のない贅沢な体験を提供するという意図的なビジョンを持って誕生しました。COVID-19パンデミックの旅は、私たちのビジョンに照らし合わせ、私たちのDNAと業務に顕著かつ必要な進化をもたらしました。皆様を安全に、そして慎重にお迎えするため、私どもは、完全なゲストの体験を考慮した衛生計画を構築し、地元の保健当局に従って、より強化された健康と安全のプロトコルを活用しました。私たちは共にパンデミックから立ち上がるにあたり、私たちの家族である皆様に、これらの安全衛生対策が堅固なものであること、そして私たちのドアで皆様をお迎えする懐かしく温かい気持ちが決して消えることがないことを知って、安心していただきたいと願っています。
Your Arrival
- Wellness kits are available for each guest’s personal use upon arrival.
- Guests arrive to a guestroom thoroughly sanitized using EPA approved agents.
Our Team
- We're only as strong as our teams. Our team members are equipped with hand sanitizer and personal protective equipment and employ operating procedures to ensure your comfort and safety at all times.
- Each team member is trained on health and safety including handling guest-facing materials.
Spaces & Catering
- Nature inspires all of our spaces, but we're seeking to use outdoor or indoor/outdoor spaces whenever possible.
- Updated spacious floor plans are available to allow you to eat and meet at a safe distance from other patrons.
- Our Housekeeping teams are equipped with EPA-approved cleaning products to disinfect all surfaces in your event space.
- Our serving team members wear masks and gloves according to local health regulations, and our kitchen staff practices rigorous cleaning processes.
- In addition, our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.
- We will follow local mask mandates for attendees and will have masks on site if needed.
- Hand sanitizer stations can be available throughout the event.
Enhanced Technology
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Enjoy enhanced technology for hybrid meetings, including video conferencing, streaming capabilities, and increased bandwidth.
- We offer contactless guest services including check-in, mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.
To ensure that we are upholding these stringent new guidelines, we introduced a new role at each of our hotels, a Director of Environmental Health & Safety, who also serves as a resource for you, should you have any questions regarding the security of our hotels. During times like this, our team is here to help guide you through uncertainty, while ensuring that you and your loved ones have a delightful, memorable, and most importantly, safe stay at your home away from home. On behalf of the entire SH Hotels & Resorts family, we can’t wait to welcome you back.
敬具
ラウル・レアル
SH Hotels & ResortsCEO