Frequently Asked Questions

No, we do not allow smoking in rooms or on property.

Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted.

Yes, please address it to the individual, followed by our Hotel address.

We do! The 1 Hotels app can be downloaded from the App Store or Google Play Store.

English, French, Italian, Spanish, Portuguese, Tagalog, Mandarin.

Yes, all guest rooms and public spaces have both central air conditioning and heating.

You can reach the hotel at 416-640-7778

Please send any media or influencer requests to [email protected]

Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.

All team members undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day to ensure everyone’s comfort and safety. To further protect you and the planet, we continue to offer contactless guest services including mobile keys, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging, and check out (service availability may vary by property and stay dates). Download the 1 Hotels mobile app from the App Store or Google Play Store.

We do not offer onsite testing but can arrange for a healthcare professional to come to the hotel.

No, as per government guidelines, we do not require proof of vaccination to use our indoor dining or fitness facilities.

In line with current provincial guidelines, no, face masks are not required in an indoor setting.

Yes, see the latest vaccine requirements here.

The pool deck and plunge pool are exclusively for hotel guests and building residents.

No, we do not take reservations as our pool deck operates on a first come, first serve basis. Please note, guests are limited to 90 minutes per day.

Light bites and refreshments are available on the Pool Deck menu, however, no outside food or beverage will be permitted.

All guests must be registered, whether you are staying in the hotel or living in the residence.

No, there is no membership option for our rooftop pool deck. The rooftop space is exclusively for hotel guests and building residents.

Service dogs are allowed to accompany guests to dining facilities, however, proper documentation is required.

Yes, absolutely.

An amenity fee covers services such as internet, gym and world-class trainers, business centre, farm stand and more.

This is a $150 incidental authorization, which will be released at the end of your stay should you not incur any incidentals.

We do not have self-parking, however, guests are welcome to park in the P2-P3 lot which can be accessed through Stewart Street. The cost is approx. $35-47 + tax.

 $29 + HST (up to four hours) & $59 + HST (four hours or more) and yes, there is.

6ft (72 inch)

Yes, when you join MISSION by SH, you’ll be reducing your carbon footprint every time you visit one of our hotels. Redeem your rewards to offset the climate impact of your stay by funding projects like forestation, renewable energy production, and land conservation efforts that reduce greenhouse gas emissions.

You can learn more about MISSION by SH here.

Sign up to join MISSION by SH by filling out this form.

1 Hotel Toronto is a LEED candidate project at the moment, and is working towards certification.

Yes, we have low-pressure shower/faucet to reduce water consumption as well as low flush toilets.

Absolutely. We change over the linens in guest rooms every third day, or when requested. As a best practice, we do not change towels that are hanging up.

Yes, we are part of the zero-waste initiative program by FoodPrint Group that we are extremely proud of. In fact, 1 Hotel Toronto is part of the pilot group of this program.

Yes, our the City Lounge King accessible room features the following:

  • Roll-in shower
  • Grab bar
  • Elevated counter
  • Lowered makeup mirror
  • Accessible toilet
  • Open space (easy access)
  • Large entrance
  • Lowered hooks
  • No drain stopper
  • Shower chair (by request)
  • Lowered light switch
  • Lowered door handle
  • Cordless phone by the bed

Yes, we have two connecting rooms; our Connecting Studio Suite + Panoramic King and of course, the Birch House Two Bedroom Suite

Yes, unless the privacy stone is outside (DND)

All of our rooms come with a sweeping city view

The Willow House and City King Balcony have balconies that look over the city. The King room is equipped with a terrace on the third floor.

Yes, the City Two Bedroom has two queen beds.

All of our suite categories have a soaker tub.

Yes, all bathrooms have a door that separates it from the rest of the room

Our team does not use any harsh chemicals, and we can offer foam bedding upon request. 

Yes

Yes

Yes

Please contact our in-room dining team to deliver ice to your room via the phone or through the 1 Hotels app.

Yes, the rooms have safes. The measurements are 14” x 15” on the inside.

 

We offer complimentary Wi-Fi as a part of the destination fee

Please speak with our wonderful reservations team and make this request upon booking.

Please email [email protected], or call us at 1-416-640-7778

Yes, please specify with our Front Office team and they can help assist in arranging payment

A credit card is required to guarantee the room, with a $150.00/night deposit on arrival

Pay Now Rates: Non-refundable, fully pre-paid. You will not receive a refund on these rates, even with 24 hours' notice or more of cancellation.

Pay Later Rates: Pay Later rates require a one-night deposit. 24 hours' notice for guestrooms, 72 hours' notice for suites and connecting room categories, and seven days' notice for Willow House and Birch House is required for any cancellations on Pay Later rates.

Unless you have booked a Pay Now rate, or unless otherwise noted on your confirmation, please let us know if you have to cancel 24 hours before arrival for guestrooms, 72 hours before arrival for suites and connecting room categories, and seven days before arrival for Willow House and Birch House, in order to avoid a penalty of one night's stay plus tax. If you simply don't show up, we'll charge one night's stay plus tax to the credit card on file.

A daily $19 amenity fee per room, exclusive of tax, is applied at the time of check-in. This fee is separate from your room rate and helps to support our hotel offerings and amenities such as:

  • Filtered water
  • In-room Nespresso coffee
  • Digital publications via PressReader app
  • Complimentary programming and activations 
  • Casting to in-room TV from your personal device

3pm check-in and 12pm check out

This would depend on the availability for the day

Absolutely, our bellman would be more than happy to store your luggage for you. They will present you with a ticket that you can give to them upon your return.

Yes, ID will be asked to cross-check with the name on the reservation

19 years old

Yes, in some situations but our team looks at this on a case-by-case basis

Breakfast is not included, however, if you are looking for a stay that includes a food & beverage credit, please check in with our reservations team or online via the Offers page. 

Guests can pay with cash, credit or debit at check-out.

Please contact [email protected] for any inquiries

We require a $150/night deposit upon arrival

We take all major forms of credit cards

Between 2-5 business days, depending on the guest’s bank provider

Room + tax plus incidentals of $150/night

We have complimentary high-speed Wi-Fi throughout the hotel

Our Field House is fully equipped with state-of-the-art weight training and cardio equipment, open daily from 6am to 10pm

Yes, you may book your personal training session and private group classes by emailing [email protected]

Available from:
Monday-Friday | 5am-9pm
Saturday & Sunday | 8am-12pm

We have a lounge area in our Lower Lobby for guests to focus, available 24/7

We have a heated pool overlooking the Toronto skyline, open from 10am - 6pm during the warmer seasons.

We do not, but our Concierge team can arrange for in-room treatments with our hotel's preferred spa partner.

Our pool and pool deck are exclusive for hotel guests and residents

No

No

No

Good Things is our gift shop, available for both in-person purchase with our front desk, or online

Yes

We love all furry (and non-furry) creatures. One pet is permitted within a guest room at a time, at no additional cost. If you have more than one pet travelling with you, please let us know in advance of your stay. We know that sometimes pets can be… animals… and wreck things. Accidents happen! In that case, there may be additional costs for the repair of any damages or additional cleaning requirements.

No specific designated space

Yes, we can arrange pet-sitting/dog-walking services through a third-party company trusted by our team

The closest pet store to the hotel is "Hounds Of York", located at 9 Niagara St (3-min walk)

Yes, many patios in Toronto allow pets. Should you wish to find out if a restaurant is pet-friendly, please ask our front office team to assist you.

Yes, there are many dog parks within close proximity. There is park (however, no fenced dog area) across the street on Wellington St called Victoria Memorial Square.

Please email [email protected]

Our front office team would be delighted to assist

We have a variety of dining options and farm-to-fork cuisine suitable for everyone. 1 Kitchen Toronto, Harriet’s Rooftop, Flora Lounge and Casa Madera launching in Spring 2022.

 Breakfast is served Monday - Friday in 1 Kitchen from 7am - 11am, and brunch on weekends from 7am - 4pm

Yes, Flora Lounge and Harriet’s Rooftop

Yes, available daily from 7am - 12am.

We have an acoustic session every Wednesday in our Flora Lounge, as well as a DJ in Flora Thursday - Saturday, and at Harriet’s Rooftop Wednesday - Sunday.

Please check our calendar of events on our website, which is updated each month with our programming

Yes, please find all of our event spaces here

Yes, please find more details on our wedding spaces here.

Please fill out an RFP form on our website, and a member of our Sales team will be in touch.

Please fill out an RFP form on our website, and a member of our Sales team will be in touch.

550 Wellington Street W, Toronto, ON, M5V 2V4

Bathurst & Wellington

You can access the hotel via taxi or public transport

Billy Bishop Airport

Chauffeur transportation is available booked with our Concierge. Starting at $125 + tax from Toronto Pearson Airport to 1 Hotel Toronto. From Billy Bishop Airport starting at $60 + tax

Valet service is offered for hotel guests for all vehicles at $29 + HST (up to four hours) & $59 + HST (four hours and over), with in-and-out privileges.  

Not yet, but our team is in the process of ensuring that electric charging portals are on-property soon

TTC Streetcar on Bathurst Street and King Street West. Closest Subway Station - St. Andrew on University Line / Bathurst on Bloor Line

Yes, an energy-efficient vehicle we will take you within a 3km radius

Yes, we have complimentary bike rentals available and our concierge team has bike routes that they are able to provide you

Yes, please see below:

King Street West / Queen Street West / Harbourfront / CN Tower / Ripley's Aquarium / Rogers Centre / Entertainment District / Financial District / AGO / Exhibition Place / Kensington Market / Grafiti Alley / Stackt Market / Metro Toronto Convention Centre / Princess of Wales Theatre / Roy Thomson Hall / TIFF Bell Lightbox / CF Toronto Eaton Centre